viruses saved to my hard drive restore archives

[patm82]

i got the fake security tool, i used a spware programed and removed it, i restored my computer, but my antivirus program say there 48 viruses, and it can't delete them, it basically says warning viruse have been detected but could not be deleted because the affected files are in the hard drive archives, u can access them by using WinZip, thats basically what it says, how do i do that? how do i access the files and delete them

[Jintan]

Hello patm82,

Let's see what all is there.


To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs. Here are some antivirus disable tips if needed.



Download RSIT (random's system information tool) from here to your desktop. Then click on the RSIT.exe to open the RSIT display, and click the Continue button.

If RSIT downloads/installs HijackThis be sure to agree to the install of that.

Once the scan completes a textbox will open - copy/paste those contents here for review please. The log can also be found at C:\rsit\log.txt.

RSIT will also create a second log, info.txt, which will be minimized to your taskbar. Post that here as well please (it will also be stored at C:\rsit\info.txt).

You can break logs into parts and use separate posts here when replying and posting the log files, if needed.

--------------

Also click here and download the installer for Gmer to your desktop, then click that file to run Gmer.


Once the opening scan finishes, click on Scan (before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan).

When completed, click on the Copy button and rightclick on your Desktop, choose "New" > Text document. Once the file is created, open it and rightclick again and choose Paste. Copy the information and post it here please.