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Windows 8 Problem solving for the Windows 8 Operating System |
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Windows 8.1 Help needed to re-image or refresh
Hi all,
Any help on this would be most appreciated and thanks in advance for taking the time to read. Aim To Refresh or Re-Image Laptop System Info OS Version: Microsoft Windows 8.1 with Bing, 64 bit Processor: Intel(R) Pentium(R) CPU N3540 @ 2.16GHz, Intel64 Family 6 Model 55 Stepping 8 Processor Count: 4 RAM: 3975 Mb Graphics Card: Intel(R) HD Graphics, -2044 Mb Hard Drives: C: Total - 461410 MB, Free - 394546 MB; Motherboard: Notebook, KHLAP15N3540A Antivirus: Kaspersky Internet Security, Updated and Enabled Kogan Atlas X1510 Laptop Model KHLAP15N3540A Windows 8.1 with Bing 64-bit ( pre-installed , no product key on device ) Errors that appear most prominent to an untrained eye Other area information ( I took screen shots and have on Yandex Server ) Event Viewer Shot https://yadi.sk/i/XArnvJdnfgsY8 Here is the CBS.log https://yadi.sk/i/gcSsQ0fXfgsYW What I have tried System restore has no valid restore points Scan with IOLO System Mechanic Version 14.5 (IOLO potential cause of initial problem with registry changes??) Scans with Kaspersky 2015 Created ISO boot disk. ISO disk obtained from Microsoft Website When I access advanced boot options and load from ISO. When I am asked for Product Key I am told that it is not correct. I have the Product Key from third party software. The Key matches in BIOS and Registry. However secondary Product Key Finder listed a different product key. Wrong product key? Or Wrong ISO copy? That’s about as much as I have so far. This is beyond me and any advise would be most appreciated. Ive only had this laptop no longer than a month or so. Kindest Regards |
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