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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know. |
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#1
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USB VOIP Phone get stopped during installation
Hello!
I have been suffering for 2 weeks now with my new HP Pavilion Laptop dv4-1413la running WVista Home Basic SP2 32 b!! I have an USB Voip telephone to use with skype, that works perfectly on 2 dell notebooks running same SO, only difference both are Intel, and dv4 is AMD Athlon x2 and also no hdmi port on dells. Phone is VOIP3211S/77 Philips, vista drivers downloaded from philips wesite. When I plug the usb cord, windows detects it and start installing, but then i get a yellow sign over the phone on sounds, games and video, with a code 10, this device can not be started- Once I got a message from windows installer stating "Installation prevented by policy" I guess there is conflict with the phone, because it wants to get acces to the audio configuration and change it, installing a microphone and a speaker. Indeed the istallation file of the soft voip321.exe will try to take control of the sound. I never got this phone to work on this new Lap top, and I really nee dto get it working! I have donne anything possible found on google, updated drivers, disabled onboard devices, started only with services process, stopped process,etc Hope you can help. I have a text file with system configuration by everest, but it is too long to enter it here. Thanks in advance |
#2
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Hi Tadna and welcome. Was this laptop ever used as a store demo model? It kinda sounds as though someone has edited the registry or altered permissions to prevent new USB devices being installed.
Let's see. Go to Start Search next to the Start orb and copy and paste the below command: Code:
regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor" Now do the same for the below command: Code:
regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies" |
#3
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Hi AnnMarie,
Thanks for your answer! I do not think laptop was used as a demo model, cause it came in the original packaging, and was oppened in front of me. It had HP tape still covering the box opening. I runned the fist command and got this: ============================= Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UsbStor] "DisplayName"="USB Mass Storage Driver" "ImagePath"=hex(2):5c,00,53,00,79,00,73,00,74,00,6 5,00,6d,00,52,00,6f,00,6f,00,\ 74,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33 ,00,32,00,5c,00,64,00,72,\ 00,69,00,76,00,65,00,72,00,73,00,5c,00,75,00,73,00 ,62,00,73,00,74,00,6f,00,\ 72,00,2e,00,73,00,79,00,73,00,00,00 "ErrorControl"=dword:00000001 "Start"=dword:00000003 "Type"=dword:00000001 ======================= And this is the second command: ************************ Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\Attachments] "ScanWithAntiVirus"=dword:00000003 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\NonEnum] "{BDEADF00-C265-11D0-BCED-00A0C90AB50F}"=dword:00000001 "{6DFD7C5C-2451-11d3-A299-00C04F8EF6AF}"=dword:40000021 "{0DF44EAA-FF21-4412-828E-260A8728E7F1}"=dword:00000020 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\Ratings] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\System] "ConsentPromptBehaviorAdmin"=dword:00000002 "ConsentPromptBehaviorUser"=dword:00000001 "EnableInstallerDetection"=dword:00000001 "EnableLUA"=dword:00000000 "EnableSecureUIAPaths"=dword:00000001 "EnableVirtualization"=dword:00000001 "PromptOnSecureDesktop"=dword:00000001 "ValidateAdminCodeSignatures"=dword:00000000 "dontdisplaylastusername"=dword:00000000 "legalnoticecaption"="" "legalnoticetext"="" "scforceoption"=dword:00000000 "shutdownwithoutlogon"=dword:00000001 "undockwithoutlogon"=dword:00000001 "FilterAdministratorToken"=dword:00000000 "EnableUIADesktopToggle"=dword:00000000 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\System\UIPI] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\System\UIPI\Clipboard] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\policies\System\UIPI\Clipboard\Exceptio nFormats] "CF_TEXT"=dword:00000001 "CF_BITMAP"=dword:00000002 "CF_OEMTEXT"=dword:00000007 "CF_DIB"=dword:00000008 "CF_PALETTE"=dword:00000009 "CF_UNICODETEXT"=dword:0000000d "CF_DIBV5"=dword:00000011 *********************** Thanks for your support! Cheers Tadna Last edited by Tadna; September 25th, 2009 at 07:30 AM. |
#4
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Hi Tadna. Your UsbStor registry key is corrupted. I would like to see a couple more exports please.
Code:
regedit /e C:\look1.txt "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\UsbStor" Code:
regedit /e C:\look2.txt "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\UsbStor" |
#5
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AnnMarie,
File1 ________________________________________ Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\U sbStor] "DisplayName"="USB Mass Storage Driver" "ImagePath"=hex(2):5c,00,53,00,79,00,73,00,74,00,6 5,00,6d,00,52,00,6f,00,6f,00,\ 74,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33 ,00,32,00,5c,00,64,00,72,\ 00,69,00,76,00,65,00,72,00,73,00,5c,00,75,00,73,00 ,62,00,73,00,74,00,6f,00,\ 72,00,2e,00,73,00,79,00,73,00,00,00 "ErrorControl"=dword:00000001 "Start"=dword:00000003 "Type"=dword:00000001 Here is a version I exported: Nombre de clave: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\U SBSTOR Nombre de clase: <Ninguna clase> Hora de última escritura: 07/03/2009 - 05:50 p.m. Valor 0 Nombre: DisplayName Tipo: REG_SZ Datos: USB Mass Storage Driver Valor 1 Nombre: ImagePath Tipo: REG_EXPAND_SZ Datos: \SystemRoot\system32\drivers\usbstor.sys Valor 2 Nombre: ErrorControl Tipo: REG_DWORD Datos: 0x1 Valor 3 Nombre: Start Tipo: REG_DWORD Datos: 0x3 Valor 4 Nombre: Type Tipo: REG_DWORD Datos: 0x1 ________________________________ Regarding the second key: "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\ UsbStor" It is not present in my system, I only have ControSet001, ControlSet002 & CurrentControlSet Thanks Tadna Last edited by Tadna; September 26th, 2009 at 12:18 AM. |
#6
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Ok. Can you run the below command please and post the result (look.txt).
Code:
regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\Select |
#7
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Here you go
============================= Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\Select] "Current"=dword:00000001 "Default"=dword:00000001 "Failed"=dword:00000000 "LastKnownGood"=dword:00000002 ============================ Thanks Tadna |
#8
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Good. Now the below command please (look1.txt).
Code:
regedit /e C:\look1.txt "HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\UsbStor" |
#9
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AnnMarie,
This is what I got: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\U sbStor] "DisplayName"="USB Mass Storage Driver" "ImagePath"=hex(2):5c,00,53,00,79,00,73,00,74,00,6 5,00,6d,00,52,00,6f,00,6f,00,\ 74,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33 ,00,32,00,5c,00,64,00,72,\ 00,69,00,76,00,65,00,72,00,73,00,5c,00,75,00,73,00 ,62,00,73,00,74,00,6f,00,\ 72,00,2e,00,73,00,79,00,73,00,00,00 "ErrorControl"=dword:00000001 "Start"=dword:00000003 "Type"=dword:00000001 Isd that what you wanted? Or are you looking for a more detailed file? Yesterday I exported a file from regedit, But it is 60 MB. Something is going worng exporting these txt file, isnt it? Thanks Pablo |
#10
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I was expecting to see an Enum subkey but it doesnt appear to exist at all. I will try fixing that corrupted key. Go here and download USBSTOR.reg to your Desktop. Rightclick on it and choose Merge. Reboot please and run the below command again and post the contents of look.txt
Code:
regedit /e C:\look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor" If not, please run the below command again and post the contents of look1.txt. Code:
regedit /e C:\look1.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UsbStor" |
#11
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Ok I downloaded file, merge it and reboot.
This is what i got. look ================================== Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UsbStor] "DisplayName"="USB Mass Storage Driver" "ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6 d,00,33,00,32,00,5c,00,44,00,\ 52,00,49,00,56,00,45,00,52,00,53,00,5c,00,55,00,53 ,00,42,00,53,00,54,00,4f,\ 00,52,00,2e,00,53,00,59,00,53,00,00,00 "ErrorControl"=dword:00000001 "Start"=dword:00000003 "Type"=dword:00000001 ================================ Look1 ================================ Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\UsbStor] "DisplayName"="USB Mass Storage Driver" "ImagePath"=hex(2):73,00,79,00,73,00,74,00,65,00,6 d,00,33,00,32,00,5c,00,44,00,\ 52,00,49,00,56,00,45,00,52,00,53,00,5c,00,55,00,53 ,00,42,00,53,00,54,00,4f,\ 00,52,00,2e,00,53,00,59,00,53,00,00,00 "ErrorControl"=dword:00000001 "Start"=dword:00000003 "Type"=dword:00000001 ======================= what about if I export the file from regedit? The only thing is that it is too big to load here. How can i send it to you? Thanks Tadna |
#12
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Quote:
What happened when you connected your device? |
#13
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AnnMarie. I want to thank you for your help.
I got this HP AMP Processor Notebook back to store and got a Dell with Intel Pentium Dual core. Now I have my VOIP321 working. I guess this issue was related to AMD processor or Onboard sound card and hardware of the usb controlers. So, I am happy now and again thanks for your support. I will recomend this site. Cheers Tadna Buenos Aires Argentina |
#14
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That's good news Tadna and thanks for the update.
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