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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know. |
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iexplore / firefox ntdll.dll error
Hello,
I am receiving the following error messages every time I open Internet Explorer or Firefox. Any help resolving this issue is greatly appreciated. Problem signature: Problem Event Name: APPCRASH Application Name: iexplore.exe Application Version: 8.0.6001.18813 Application Timestamp: 4a6621ae Fault Module Name: ntdll.dll Fault Module Version: 6.0.6002.18005 Fault Module Timestamp: 49e03821 Exception Code: c0000005 Exception Offset: 000666ab OS Version: 6.0.6002.2.2.0.256.1 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 Read our privacy statement: http://go.microsoft.com/fwlink/?link...3&clcid=0x0409 |
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Hi jpofsunya. It might help if I can see what is running on your computer. Go here and download DDS, copy it to the affected computer and doubleclick on DDs.scr to run it. If your security software includes script blocking features, please disable these before you run this utility. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.
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