Blue Screen of Death during every 'safe boot'

[teabag87]

Every single time I try to boot up my computer into safe mode, I get the "Blue Screen of Death".

It shows the black screen that displays all of the drivers etc. that it is loading, and seems to get to the driver located in/called "C:\WINDOWS\system32\drivers\mup.sys". It then stops and displays the following Blue Screen of Death error message:

IRQL_NOT_LESS_OR_EQUAL

STOP: 0X0000000A (0XF7AD5354, 0X000000FF, 0X00000001, 0X804E5619)


If anyone can help me, I would be very grateful!!!


Oh yeah, I'm running Windows XP Home Service Pack 2.

[chryssi2001]

Read this and post a HJT log in Cyber Safety forum.

[teabag87]

Thank-you, I'll give it a try!!

[black mirror]

Hello... it could be you have bad sectors on your hard drive

Try this
boot the computer from the XP CD and load the Recovery console, where at the prompt type chkdsk and hit enter.. this will repair any badsectors and hopefully it will restart.. make sure you fix any errors

[teabag87]

Thanks for your help!! I did a "chkdsk" as you suggested, but it found no errors. I tried to boot in safe mode (just in case it decided to work), but it still didn't work, and it still seemed to stop at the "mup.sys" driver.

I've discovered that the "mup.sys" driver is a Microsoft driver, and stands for "Multiple UNC Provider" driver, so I looked it up on microsoft.com, but didn't find anything that would be helpful. There wasn't anything about safe mode errors either.

[black mirror]

i had this problem i will see if i can find out what the answer was

[teabag87]

Thanks, that'd be fantastic

[black mirror]

Originally Posted by teabag87

Thanks, that'd be fantastic

You say this happens in safe mode what about normal start up and have you tried safe mode Last Known Good Configuration

This is a common misconception when booting into Safe Mode. Mup.sys is
simply the last file loaded. It doesnt mean there is an error with that file

I cant find the link i wanted please be patient.. you might have to do a repair installation of windows

[teabag87]

If I boot in normal mode, it works perfectly fine. I've tried Last Known Good Configuration; it made no difference. I've also tried booting in the other safe modes as well: Safe Mode with Networking, etc.

I was actually just thinking that it might not be the "mup.sys" file too. I think I might do a repair installation tomorrow.

[black mirror]

Originally Posted by teabag87

If I boot in normal mode, it works perfectly fine. I've tried Last Known Good Configuration; it made no difference. I've also tried booting in the other safe modes as well: Safe Mode with Networking, etc.

I was actually just thinking that it might not be the "mup.sys" file too. I think I might do a repair installation tomorrow.

keep checking back someone might have the answer that is aluding me today.. sorry

[teabag87]

that's alright. I've been trying to figure out what could be causing this problem for quite a while now (a little over a month I think)... I'll keep checking back to see if someone knows the answer

[teabag87]

Oh yeah, thanks for your help!

[black mirror]

Originally Posted by teabag87

that's alright. I've been trying to figure out what could be causing this problem for quite a while now (a little over a month I think)... I'll keep checking back to see if someone knows the answer

Have you tried using the advanced search feature here.. im sure i have seen this problem more than once.

[teabag87]

That's a good point... I'll have a look

[black mirror]

i found this looks like you will need to do a repair of xp

but wait until it is confirmed