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Windows XP Problem solving for the Windows XP Operating System |
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#1
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win xp (is that for x-tra pain)
cannot delete mail from hotmail inbox. cannot run norton av ,let it run for half an hour scaned zero files, cannot access windows update,(seems like my end is not recognizing them there little taskbar icon lights but my side dose not respond ,I let that run for half an hour,this is an upgrade from 98 se,should I uninstall and try again,also just installed norton system works,installed the day before xp,worked fine untill the next day when i installed xp,could not access norton av tried to reinstall 3 times would not load the 2003 av,had to install 2002 version from another disc ,but still would not run ,,,thanks guys ......smoot
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#2
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Let's see if we can see a conflict, Go here and download, unzip and run StartupList. It will create a text file, copy and paste that file in a reply.
http://www.lurkhere.com/~nicefiles/index.html |
#3
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StartupList report, 12/16/2002, 5:08:59 PM
StartupList version: 1.40.1 Started from : C:\DOCUME~1\PREFER~1\LOCALS~1\Temp\StartupList.EXE Detected: Windows XP SP1 (WinNT 5.01.2600) Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106) * Using default options ================================================== Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\NORTON~1\navapw32.exe C:\WINDOWS\System32\devldr32.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe C:\WINDOWS\System32\wuauclt.exe C:\WINDOWS\system32\ntvdm.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\System32\notepad.exe C:\PROGRA~1\CAMUNZ~1\CUZ.EXE C:\DOCUME~1\PREFER~1\LOCALS~1\Temp\StartupList.exe -------------------------------------------------- Checking Windows NT UserInit: [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon] UserInit = C:\WINDOWS\system32\userinit.exe, -------------------------------------------------- Autorun entries from Registry: HKLM\Software\Microsoft\Windows\CurrentVersion\Run SystemTray = SysTray.Exe NAV CfgWiz = C:\PROGRA~1\NORTON~1\Cfgwiz.exe /R NAV Agent = C:\PROGRA~1\NORTON~1\navapw32.exe Tweak UI = RUNDLL32.EXE TWEAKUI.CPL,TweakMeUp zSPGuard = c:\program files\pjw\startpage guard\spguard.exe /s /r -------------------------------------------------- Enumerating Active Setup stub paths: HKLM\Software\Microsoft\Active Setup\Installed Components (* = disabled by HKCU twin) [>Batchwu] * StubPath = wupdmgr.exe -shortcut [>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}] StubPath = C:\WINDOWS\inf\unregmp2.exe /ShowWMP [>{26923b43-4d38-484f-9b9e-de460746276c}] * StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigIE [>{881dd1c5-3dcf-431b-b061-f3f88e8be88a}] * StubPath = %systemroot%\system32\shmgrate.exe OCInstallUserConfigOE [{2C7339CF-2B09-4501-B3F3-F3508C9228ED}] * StubPath = %SystemRoot%\system32\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\system32\themeui.dll [{306D6C21-C1B6-4629-986C-E59E1875B8AF}] StubPath = "C:\WINDOWS\System32\rundll32.exe" "C:\Program Files\Messenger\msgsc.dll",ShowIconsUser [{44BBA840-CC51-11CF-AAFA-00AA00B6015C}] * StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:OE /CALLER:WINNT /user /install [{7790769C-0471-11d2-AF11-00C04FA35D02}] * StubPath = "%ProgramFiles%\Outlook Express\setup50.exe" /APP:WAB /CALLER:WINNT /user /install [{89820200-ECBD-11cf-8B85-00AA005B4340}] * StubPath = regsvr32.exe /s /n /i:U shell32.dll [{89820200-ECBD-11cf-8B85-00AA005B4383}] * StubPath = %SystemRoot%\system32\ie4uinit.exe [{9EF0045A-CDD9-438e-95E6-02B9AFEC8E11}] * StubPath = C:\WINDOWS\SYSTEM32\updcrl.exe -e -u C:\WINDOWS\SYSTEM\verisignpub1.crl -------------------------------------------------- Load/Run keys from C:\WINDOWS\WIN.INI: load=*INI section not found* run=*INI section not found* Load/Run keys from Registry: *Registry value not found* *Registry value not found* *Registry key not found* *Registry key not found* *Registry value not found* *Registry value not found* *Registry key not found* *Registry key not found* -------------------------------------------------- Shell & screensaver key from C:\WINDOWS\SYSTEM.INI: *INI section not found* *INI section not found* *INI section not found* Shell & screensaver key from Registry: Shell=Explorer.exe SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr *Registry value not found* -------------------------------------------------- Checking for EXPLORER.EXE instances: C:\WINDOWS\Explorer.exe: PRESENT! C:\Explorer.exe: not present C:\WINDOWS\Explorer\Explorer.exe: not present C:\WINDOWS\System\Explorer.exe: not present C:\WINDOWS\System32\Explorer.exe: not present C:\WINDOWS\Command\Explorer.exe: not present -------------------------------------------------- Checking for superhidden extensions: .lnk: HIDDEN! (arrow overlay: yes) .pif: HIDDEN! (arrow overlay: yes) .exe: not hidden .com: not hidden .bat: not hidden .hta: not hidden .scr: not hidden .shs: HIDDEN! .shb: HIDDEN! .vbs: not hidden .vbe: not hidden .wsh: not hidden .scf: HIDDEN! (arrow overlay: NO!) .url: HIDDEN! (arrow overlay: yes) .js: not hidden .jse: not hidden -------------------------------------------------- Enumerating Browser Helper Objects: (no name) - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll - {724d43a9-0d85-11d4-9908-00400523e39a} NAV Helper - C:\Program Files\Norton AntiVirus\NavShExt.dll - {BDF3E430-B101-42AD-A544-FADC6B084872} -------------------------------------------------- Enumerating Task Scheduler jobs: Tune-up Application Start.job Symantec NetDetect.job Maintenance-Defragment programs.job Maintenance-Disk cleanup.job Uninstall Expiration Reminder.job Norton SystemWorks One Button Checkup.job -------------------------------------------------- Enumerating Download Program Files: [Win32 Classes] [sys Class] InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\PCPITSTOP.DLL CODEBASE = http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB [Google Activate] InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\GOOGLENAV.DLL CODEBASE = http://toolbar.google.com/data/en/de.../GoogleNav.cab [DiskHealth Class] InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\CONFLICT.1\DISKHEALTH.DLL CODEBASE = http://www.pcpitstop.com/pcpitstop/diskhealth.cab [HouseCall Control] InProcServer32 = C:\WINDOWS\DOWNLO~1\XSCAN53.OCX CODEBASE = http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab [Update Class] InProcServer32 = C:\WINDOWS\System32\iuctl.dll CODEBASE = http://v4.windowsupdate.microsoft.co...605.5368518519 [Symantec RuFSI Registry Information Class] InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\RUFSI.DLL CODEBASE = http://security.symantec.com/SSC/Sha.../bin/cabsa.cab [Shockwave Flash Object] InProcServer32 = C:\WINDOWS\System32\macromed\flash\swflash.ocx CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab -------------------------------------------------- Enumerating Winsock LSP files: NameSpace #1: C:\WINDOWS\System32\nwprovau.dll -------------------------------------------------- End of report, 7,329 bytes Report generated in 0.070 seconds Command line options: /verbose - to add additional info on each section /complete - to include empty sections and unsuspicious data /force9x - to include Win9x-only startups even if running on WinNT /forcent - to include WinNT-only startups even if running on Win9x /forceall - to include all Win9x and WinNT startups, regardless of platform /history - to list version history only hey first time I cut and pasted something |
#4
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I don't see to much of anything that would cause a conflict. I would start by completely uninstalling NSW and NAV. See these articles on how to do it using RNAV and other tools.
http://service1.symantec.com/SUPPORT...01092114452606 http://service1.symantec.com/SUPPORT...01100212100807 Then try re-installing them. For Hotmail and Windows update, Click Tools > Internet Options > Security > Internet Zone. Set the security at 'medium' and see if you can access them. Let me know. Last edited by tb525; December 17th, 2002 at 10:20 AM. |
#5
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I've been in and out of security and privacy ten times,tried setting to default ,tried to do it manually,tried to even lighten the restrictions to no avail.pc pitstop won't run because I don't have scripting or java (vm) enabled ,security says they are,tried to download ie6 to see if this would help,might have caused more problems,cannot find it in add remove programs.half my other important web sites say can't run without cookies.should I try to uninstall al my norton, then uninstall win xp ,reinstall win xp ,then reload norton??? thanks tb P.S. just tried to uninstall in which it says to restart and now it keeps restarting in selective mode even when I switch to normal,(push apply and close)?? P.S.S o.k.selective mode is fixed. I do get the backweb error 8263142,but I don't think thats part of the problem (I'll leave that up to you) ..Also cannot activate my copy of win xp (just a blue screen when I try to go there)..lots of little glitches like my (connect automatically) checkmark keeps going away??..............thanks again.........smoot
Last edited by vagabondage55; December 17th, 2002 at 05:24 PM. |
#6
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First, See the above links and completely uninstall Norton. (You can reinstall it later) Then go here and download and install Microsoft Virtual Machine: http://www.abxair.com/software/downloads.htm
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#7
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All done ,,I think I have browser probs,,creative labs tells m\e to enable cookies,,pcpit stop tells me to enable scripting??thanks.....ps, active scripting enabled,java permissions high safty java applets enabled,,,,,,,,,,, P.S.S I uninstalled nav and nsw using add delete is it important to go the other route,,I did go to regedit to check. everything they said to delete was gone except one item it said was in the recycle bin,,also while trying to delete symantic live update it said I still had some symantic applications registered,,let me try to get all of this off of here,,like I said I had no problems with nav, nsw in win 98...............thanks again for your help tb......................................
Last edited by vagabondage55; December 17th, 2002 at 07:03 PM. |
#8
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Try going into Add/Remove Programs > Add/Remove Windows Components and remove the check from Internet Explorer and check MSN Explorer.
Then try it. Is there any difference? Last edited by tb525; December 17th, 2002 at 06:45 PM. |
#9
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A note about Win XP and NAV 2001
NAV 2001 does not work with Win XP. I had to upgrade to 2002 to install it on my computer. If you own 2001, you can get a discount when buying 2002.
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#10
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Also, I've heard of Hotmail having problems with XP, but I suppose that doesn't actually help anything.
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#11
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deleted win messenger,,ie,,media player,,msn was already checked,,,.....when I tried to delete data lifeguard itsays uninstall failed invalid settings..should I go into the registry and do this manualy??smoot.............ps still no scripting, no cookies ,grey screen when trying to access win update....using nav 2002 and 2003..............
Last edited by vagabondage55; December 18th, 2002 at 02:03 AM. |
#12
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here' something I've found
Intro What’s Changed? Privacy Tab P3P for Cookies Uninstalling IE 6 Security Zones Update XP or Not XP? Microsoft IE 6 and P3P Uninstalling IE 6 After reading all of the above, you may be convinced that IE 6 is not for you... at least not yet. After all, unless you’re interested in using P3P for cookies, you aren’t missing much by sticking with MSIE 5.5. Unfortunately for those of us who have already upgraded or are planning on upgrading to WinXP, avoiding MSIE 6 is an impossibility. You may have heard that IE 6 can be removed from Windows XP. If this were true, you might be able to uninstall IE 6 and then reinstall IE 5.5 under WinXP. But alas, this is not possible. The “uninstall/ removal” feature of IE 6 from WinXP does not remove the browser or its Internet components. It only removes the user-interface components, leaving all functionality intact for any software that might require IE 6 support (but removing any ability for the user to configure Internet security options ). If WinXP becomes as popular with consumers as Microsoft hopes, and if consumers reject the use of P3P foisted on them by IE 6, we may see a resurgence of third-party browsers as consumer demand grows for easier-to-understand privacy options. < Back to XP or Not XP ... that is the question |
#13
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from what i read it's a windows ,ie6 problem,,read at ( cnet -software-browsers-ie6 nightmares) I can't even believe ms can sell something like this,,100 bucks to screw up your computer,what a bargain,,then when you do the upgrade ms tells you it will automatically save win 98 so you can go back easly,,then when you go to uninstall they tell you oh by the way we don't know if everything will work right when you go back to your old os,,xp should definitly be beta xp,,never seen so many patches,,well I'll wait through 12/18 ,,and try to go back to 98 se. Maybe you guys will come up with something.....thanks for your help,,you have a great forum and knowledgable participents...............
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#14
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Click Start > Run > type regedit and click OK
Click the + next to the following keys HKEY_CURRENT_USER Software Microsoft Windows CurrentVersion InternetSettings Zones Scroll down and click on the 3 folder. In the right hand window look for:1A10 What is listed for the value data? To be set at default (medium) the value should be 1 ( 0x00000001 (1) ) If it shows anything else, double click on it, then change the value to 1 and click OK. |
#15
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![]()
I think Norton is Evil.
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