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Malware Removal Discussion about Trojans, viruses, hoaxes, firewalls, spyware, and general Security issues. If you suspect your PC is infected with a virus, trojan or spyware app please include any supporting documentation or logs

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  #1  
Old October 1st, 2007, 11:58 PM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
HJT possible malware issue...
After clicking out of a website, I find a full screen ad waiting right underneath, I guess they are called pop-ups. I had installed a pop-up remover offered by AT&T but this software prevents me from opening links that I get in my emails. When I removed the software, these ads returned.
I have been advised here that this might be malware.

Logfile of HijackThis v1.99.1
Scan saved at 6:50:05 PM, on 10/1/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bellsouth.net/
R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Media Holding Enterprises, LLC - {0D39A900-0F3A-4C29-A254-3E65244FDC34} - C:\Program Files\ContextTool\ContextTool-2.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: hsnBar BHO - {57ECFB51-CD00-4b9d-961A-704E762AC529} - C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL (file missing)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: &HSN ShopBar - {57ECFB59-CD00-4b9d-961A-704E762AC529} - C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL (file missing)
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto.com/YorkActivia.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - (no file)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe

Thank you, Ora.
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  #2  
Old October 2nd, 2007, 01:34 AM
Cibertec Cibertec is offline
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Join Date: Jun 2007
O/S: Windows Vista 32-bit
Location: Columbus, GA
Posts: 1,485
Hi Ora and welcome to CTH. My name is Wes and I will be looking through your logs. Since I'm in training there may be a small delay in my post since all post must be approved by a spyware expert.

I need to see another type of log. Please do the following:

Click here and download Silent Runners.vbs (clicking the the download link works if you use IE. If you use FireFox, rightclick on the link and choose "Save Link As") to a new folder on your drive and run it. It generates a log too. It takes a minute or two and it will notify you with a popup when your log is ready (it will be in the new folder you created). Please post the information back in this thread. If your antivirus program queries the script, allow it to run. It's not malicious.
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  #3  
Old October 2nd, 2007, 02:13 AM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
Okay, hope this helps....
Hi Wes,
Here is what I copied:
"Silent Runners.vbs", revision 52, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------
HKLM\Software\Microsoft\Windows\CurrentVersion\Run \ {++}
"MMTray" = "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" ["MUSICMATCH, Inc."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"SunJavaUpdateSched" = ""C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"" ["Sun Microsystems, Inc."]
"avast!" = "C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" ["ALWIL Software"]
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Adobe PDF Reader Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{0D39A900-0F3A-4C29-A254-3E65244FDC34}\(Default) = "Media Holding Enterprises, LLC"
-> {HKLM...CLSID} = "ContextHelper"
\InProcServer32\(Default) = "C:\Program Files\ContextTool\ContextTool-2.dll" ["Media Holding Enterprises, LLC"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{57ECFB51-CD00-4b9d-961A-704E762AC529}\(Default) = "hsnBar BHO"
-> {HKLM...CLSID} = "hsnBar BHO"
\InProcServer32\(Default) = "C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL" [file not found]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM...CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll" ["Sun Microsystems, Inc."]
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {HKLM...CLSID} = "Adaptec DirectCD Shell Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\Roxio\EASYCD~1\DirectCD\Shellex.d ll" ["Roxio"]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{472083B0-C522-11CF-8763-00608CC02F24}" = "avast"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]
HKLM\Software\Classes\Folder\shellex\ColumnHandler s\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]
HKLM\Software\Classes\*\shellex\ContextMenuHandler s\
avast\(Default) = "{472083B0-C522-11CF-8763-00608CC02F24}"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]
HKLM\Software\Classes\Folder\shellex\ContextMenuHa ndlers\
avast\(Default) = "{472083B0-C522-11CF-8763-00608CC02F24}"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]

Group Policies {policy setting}:
--------------------------------
Note: detected settings may not have any effect.
HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies\System\
"DisableRegistryTools" = (REG_DWORD) hex:0x00000000
{Prevent access to registry editing tools}
HKLM\Software\Microsoft\Windows\CurrentVersion\Pol icies\System\
"shutdownwithoutlogon" = (REG_DWORD) hex:0x00000001
{Shutdown: Allow system to be shut down without having to log on}
"undockwithoutlogon" = (REG_DWORD) hex:0x00000001
{Devices: Allow undock without having to log on}

Active Desktop and Wallpaper:
-----------------------------
Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellState
Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\system32\config\systemprofile\Loca l Settings\Application Data\Microsoft\Wallpaper1.bmp"
Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"

Enabled Screen Saver:
---------------------
HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\sstext3d.scr" [MS]

Enabled Scheduled Tasks:
------------------------
"avast! Antivirus" -> launches: "C:\PROGRA~1\ALWILS~1\Avast4\ashAvast.exe" ["ALWIL Software"]
"Spybot - Search & Destroy - Scheduled Task" -> launches: "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe /AUTOCHECK" ["Safer Networking Limited"]

Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05

Toolbars, Explorer Bars, Extensions:
------------------------------------
Toolbars
HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{57ECFB59-CD00-4B9D-961A-704E762AC529}"
-> {HKLM...CLSID} = "&HSN ShopBar"
\InProcServer32\(Default) = "C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL" [file not found]
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{57ECFB59-CD00-4B9D-961A-704E762AC529}"
-> {HKLM...CLSID} = "&HSN ShopBar"
\InProcServer32\(Default) = "C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL" [file not found]
HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{57ECFB59-CD00-4B9D-961A-704E762AC529}" = (no title provided)
-> {HKLM...CLSID} = "&HSN ShopBar"
\InProcServer32\(Default) = "C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL" [file not found]
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC}"
-> {HKCU...CLSID} = "Java Plug-in 1.6.0_02"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM...CLSID} = "Java Plug-in 1.6.0_02"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll" ["Sun Microsystems, Inc."]
{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------
avast! Antivirus, avast! Antivirus, ""C:\Program Files\Alwil Software\Avast4\ashServ.exe"" ["ALWIL Software"]
avast! iAVS4 Control Service, aswUpdSv, ""C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"" ["ALWIL Software"]
avast! Mail Scanner, avast! Mail Scanner, ""C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service" ["ALWIL Software"]
avast! Web Scanner, avast! Web Scanner, ""C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service" ["ALWIL Software"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]

---------- (launch time: 2007-10-01 21:08:17)
<<!>>: Suspicious data at a malware launch point.
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 80 seconds, including 18 seconds for message boxes)
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  #4  
Old October 2nd, 2007, 03:46 AM
Cibertec Cibertec is offline
CTH Subscriber
  
Join Date: Jun 2007
O/S: Windows Vista 32-bit
Location: Columbus, GA
Posts: 1,485
Hi Ora,

Well no major infection showing in your logs. However your popups are probably coming from a toolbar installation. I see traces of a HSN toolbar but all the popups I recieved had the HSN logo on them so the culprit is probably the RX toolbar which was probably installed without your knowledge.

Lets take a look and see what's all installed on your computer.

Please do the following:

Open Hijackthis.
Click Config - Misc Tools - Open Uninstall Manager.
A list of the entries in Add/Remove programs will appear.
Click on Save List...
The list will be saved as 'Uninstall_list.txt'
Copy & Paste the contents back here for review.
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  #5  
Old October 2nd, 2007, 04:09 AM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
Okay....
As far as HSN toolbar, it still appears in my add/remove programs but I do not use it. The majority of the popups that are appearing have to do with those 'find a match' type websites and one is an embarrasing x-rated match site. Not one is about HSN. Anyway followed your last instructions:

Adobe Flash Player 9
Adobe Reader 7.0.9
Adobe Shockwave Player
Anagram Genius version 9 trial
avast! Antivirus
BCM V.92 56K Modem
Broadcom Driver Installer
ContextTool
Dell Picture Studio - Dell Image Expert
Dell ResourceCD
Easy CD Creator 5 Basic
Family Tree Maker 2005
HijackThis 1.99.1
HijackThis 1.99.1
HP Photo and Imaging 1.0 - HP Photosmart Printer Series
HSN Shopping Bar
Intel(R) Extreme Graphics Driver
Internet Explorer Q903235
J2SE Development Kit 5.0 Update 11
J2SE Runtime Environment 5.0 Update 11
Jasc Paint Shop Pro Studio.01 - (1.0.1.1)
Java(TM) 6 Update 2
LimeWire PRO 4.9.37
MUSICMATCH Jukebox
Norton AntiVirus SYMLT MSI
Photosmart Printer 130,230,7150,7350,7550 (Remove only)
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 8 (KB911565)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938829)
SoundMAX
Spybot - Search & Destroy 1.4
SpywareBlaster v3.5.1
Uninstall Startup Inspector
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Format Runtime
Windows Media Player 10
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
WordPerfect Office 2002
WordPerfect Office 2002
----------------
Additionally I have tried to remove the HSN Toolbar from add/remove and when I click a box comes up with a red X:
RUNDALL
Error loading c:\PROGRAM~1\HSN\bar\1.bin\hsnbar dll
The specified module could not be found.
Last edited by Ora; October 2nd, 2007 at 07:20 PM. Reason: Add information...
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  #6  
Old October 3rd, 2007, 04:56 AM
Cibertec Cibertec is offline
CTH Subscriber
  
Join Date: Jun 2007
O/S: Windows Vista 32-bit
Location: Columbus, GA
Posts: 1,485
Ora,

Sorry for the delay, Please do the following:

STEP 1

Please do the following: Go to: Start > Control Panel > Add/Remove Programs and select the Context Tool

STEP 2

Open HijackThis > Scan > Then place a check next to the following entry > Then click fix checked. (if they exist)

R3 - URLSearchHook: &Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: hsnBar BHO - {57ECFB51-CD00-4b9d-961A-704E762AC529} - C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL (file missing)
O2 - BHO: Media Holding Enterprises, LLC - {0D39A900-0F3A-4C29-A254-3E65244FDC34} - C:\Program Files\ContextTool\ContextTool-2.dll
O3 - Toolbar: &HSN ShopBar - {57ECFB59-CD00-4b9d-961A-704E762AC529} - C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL (file missing)
O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - (no file)

STEP 3

Navigate to the following folder - C:\Program Files

Delete the following folders if they exist:
HSN
ContextTools


STEP 4 Post the following logs:

new HijackThis log
new SilentRunners log
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  #7  
Old October 3rd, 2007, 03:59 PM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
Here are Silent Runners and HTL.
Okay followed steps 1-4.

Silent Runners:
"Silent Runners.vbs", revision 52, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------
HKLM\Software\Microsoft\Windows\CurrentVersion\Run \ {++}
"MMTray" = "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" ["MUSICMATCH, Inc."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"SunJavaUpdateSched" = ""C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"" ["Sun Microsystems, Inc."]
"avast!" = "C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" ["ALWIL Software"]
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Adobe PDF Reader Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM...CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll" ["Sun Microsystems, Inc."]
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {HKLM...CLSID} = "Adaptec DirectCD Shell Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\Roxio\EASYCD~1\DirectCD\Shellex.d ll" ["Roxio"]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{472083B0-C522-11CF-8763-00608CC02F24}" = "avast"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]
HKLM\Software\Classes\Folder\shellex\ColumnHandler s\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]
HKLM\Software\Classes\*\shellex\ContextMenuHandler s\
avast\(Default) = "{472083B0-C522-11CF-8763-00608CC02F24}"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]
HKLM\Software\Classes\Folder\shellex\ContextMenuHa ndlers\
avast\(Default) = "{472083B0-C522-11CF-8763-00608CC02F24}"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]

Group Policies {policy setting}:
--------------------------------
Note: detected settings may not have any effect.
HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies\System\
"DisableRegistryTools" = (REG_DWORD) hex:0x00000000
{Prevent access to registry editing tools}
HKLM\Software\Microsoft\Windows\CurrentVersion\Pol icies\System\
"shutdownwithoutlogon" = (REG_DWORD) hex:0x00000001
{Shutdown: Allow system to be shut down without having to log on}
"undockwithoutlogon" = (REG_DWORD) hex:0x00000001
{Devices: Allow undock without having to log on}

Active Desktop and Wallpaper:
-----------------------------
Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellState
Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\system32\config\systemprofile\Loca l Settings\Application Data\Microsoft\Wallpaper1.bmp"
Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"

Enabled Screen Saver:
---------------------
HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\sstext3d.scr" [MS]

Enabled Scheduled Tasks:
------------------------
"avast! Antivirus" -> launches: "C:\PROGRA~1\ALWILS~1\Avast4\ashAvast.exe" ["ALWIL Software"]
"Spybot - Search & Destroy - Scheduled Task" -> launches: "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe /AUTOCHECK" ["Safer Networking Limited"]

Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05

Toolbars, Explorer Bars, Extensions:
------------------------------------
Toolbars
HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{57ECFB59-CD00-4B9D-961A-704E762AC529}"
-> {HKLM...CLSID} = "&HSN ShopBar"
\InProcServer32\(Default) = "C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL" [file not found]
HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{57ECFB59-CD00-4B9D-961A-704E762AC529}"
-> {HKLM...CLSID} = "&HSN ShopBar"
\InProcServer32\(Default) = "C:\Program Files\HSN\bar\1.bin\HSNBAR.DLL" [file not found]
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC}"
-> {HKCU...CLSID} = "Java Plug-in 1.6.0_02"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM...CLSID} = "Java Plug-in 1.6.0_02"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll" ["Sun Microsystems, Inc."]
{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------
avast! Antivirus, avast! Antivirus, ""C:\Program Files\Alwil Software\Avast4\ashServ.exe"" ["ALWIL Software"]
avast! iAVS4 Control Service, aswUpdSv, ""C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"" ["ALWIL Software"]
avast! Mail Scanner, avast! Mail Scanner, ""C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service" ["ALWIL Software"]
avast! Web Scanner, avast! Web Scanner, ""C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service" ["ALWIL Software"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]

---------- (launch time: 2007-10-03 10:47:57)
<<!>>: Suspicious data at a malware launch point.
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 82 seconds, including 26 seconds for message boxes)
-------------------------------
Here is HTL:
HJT:
Logfile of HijackThis v1.99.1
Scan saved at 10:40:59 AM, on 10/3/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bellsouth.net/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto.com/YorkActivia.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
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  #8  
Old October 4th, 2007, 02:19 AM
Cibertec Cibertec is offline
CTH Subscriber
  
Join Date: Jun 2007
O/S: Windows Vista 32-bit
Location: Columbus, GA
Posts: 1,485
Ora,

How is your computer running at this time and are you experiencing any popups at this time?

We have just a few cleanup steps to perform. Please do the following:

STEP 1

Open the notepad and copy/paste this code in a new text. Save it. Name it Fix.reg (Don't forget in "type" of files to choose "All files".

Code:
REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser]
"{57ECFB59-CD00-4B9D-961A-704E762AC529}"=-
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser]
"{57ECFB59-CD00-4B9D-961A-704E762AC529}"=-
[-HKEY_CLASSES_ROOT\CLSID\{57ECFB59-CD00-4B9D-961A-704E762AC529}]
Double click Fix.reg and answer "Yes" to merge it with the registry.

STEP 2
Go here and download ATF cleaner.

Use it to remove all Temp Files, Cookies and Temp Internet Files, Java Cache and any others that you would like to remove. If you also use Opera or Firefox, also click on the cleaning options for each browser

STEP 3
Disable your antivirus program and go here and run an online scan with BitDefender (you will need to use Internet Explorer for this scan). When the ActiveX Control has loaded, click on "Click here to scan" and grab a coffee.

When BitDefender completes the scan, select the "Detected Problems" tab. Click on "Click here to export scan". Save the file as an HTML to your Desktop. Then click on the saved file and allow it to open with your browser. Go to Edit - Select All. Then copy/paste that log back here.

STEP 4 Post the following logs in this order
BitDefender
new HijackThis
new SilentRunners
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  #9  
Old October 4th, 2007, 03:05 PM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
My pc seems to be free of those annonying popups but will follow this latest request.
I do have a question. In performing the previous steps and reaching this one:
STEP 3

Navigate to the following folder - C:\Program Files

Delete the following folders if they exist:
HSN
ContextTools


--------
That went smoothly and deleted what you mentioned but I noticed there folders for Symantec and Norton Antivirus which I no longer use. Can I delete those?
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  #10  
Old October 4th, 2007, 04:24 PM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
I could not complete the ATF as I downloaded it fine and just followed the prompts which ran a scan and found 563 problems. I was not able to individually select "temporary files, cookies, temporary internet files, cookies, JAVA Cache" so assuming it did that in the scan. When they showed the number of problems in order to fix them or compact I was told to register and buy the new software or click on the trial version which I was unable to access when clicking on it.
So should I move onto step 3 anyway?
Ora
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  #11  
Old October 4th, 2007, 05:25 PM
Cibertec Cibertec is offline
CTH Subscriber
  
Join Date: Jun 2007
O/S: Windows Vista 32-bit
Location: Columbus, GA
Posts: 1,485
Ora,

Yes you can delete the folders for Symantec and Norton Antivirus. Regarding your issue with ATF cleaner, are you sure you dowloaded the correct utility. ATF cleaner does not show you errors or does not do any scans.

Try and download ATF cleaner again from here. (Your download will popup in a few seconds and you will need to SAVE the file your desktop. DO NOT CLICK THE DOWNLOAD NOW BUTTON. You may have clicked on Registry Mechanic download which is only an advertisment. If thats the case you will need to uninstall that software.)

Follow the instructions from the previous post and if you still cannot get it to work then go ahead and move to Step number 3 and then post your logs.
Last edited by Cibertec; October 4th, 2007 at 05:29 PM.
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  #12  
Old October 4th, 2007, 08:30 PM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
I had to install Active X control before BitDefender would run scan because I have sp2. Should I be concerned over the Active X control?

Bit Defender log:
BitDefender Online Scanner


Scan report generated at: Thu, Oct 04, 2007 - 15:10:32



Scan path: A:\;C:\;D:\;E:\;





Statistics
Time
00:42:40
Files
185171
Folders
3652
Boot Sectors
3
Archives
2359
Packed Files
3814


Results
Identified Viruses
0
Infected Files
0
Suspect Files
0
Warnings
0
Disinfected
0
Deleted Files
0


Engines Info
Virus Definitions
825108
Engine build
AVCORE v1.0 (build 2422) (i386) (Sep 25 2007 08:26:36)
Scan plugins
14
Archive plugins
38
Unpack plugins
7
E-mail plugins
6
System plugins
1


Scan Settings
First Action
Disinfect
Second Action
Delete
Heuristics
Yes
Enable Warnings
Yes
Scanned Extensions
*;
Exclude Extensions

Scan Emails
Yes
Scan Archives
Yes
Scan Packed
Yes
Scan Files
Yes
Scan Boot
Yes


Scanned File
Status
No virus found.









The HJT Log:
Logfile of HijackThis v1.99.1
Scan saved at 3:26:20 PM, on 10/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32Info.exe
C:\Program Files\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://bellsouth.net/
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - https://www-secure.symantec.com/tech...a/LSSupCtl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.yorkphoto.com/YorkActivia.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: Pml Driver HPH11 - HP - C:\WINDOWS\System32\HPHipm11.exe
-----------------
Silent runners log:
"Silent Runners.vbs", revision 52, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:
---------------------------------
HKLM\Software\Microsoft\Windows\CurrentVersion\Run \ {++}
"MMTray" = "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe" ["MUSICMATCH, Inc."]
"QuickTime Task" = ""C:\Program Files\QuickTime\qttask.exe" -atboottime" ["Apple Computer, Inc."]
"SunJavaUpdateSched" = ""C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"" ["Sun Microsystems, Inc."]
"avast!" = "C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" ["ALWIL Software"]
HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Adobe PDF Reader Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\PROGRA~1\SPYBOT~1\SDHelper.dll" ["Safer Networking Limited"]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM...CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll" ["Sun Microsystems, Inc."]
HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved\
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{5E44E225-A408-11CF-B581-008029601108}" = "Adaptec DirectCD Shell Extension"
-> {HKLM...CLSID} = "Adaptec DirectCD Shell Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\Roxio\EASYCD~1\DirectCD\Shellex.d ll" ["Roxio"]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\System32\Audiodev.dll" [MS]
"{472083B0-C522-11CF-8763-00608CC02F24}" = "avast"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> igfxcui\DLLName = "igfxsrvc.dll" ["Intel Corporation"]
HKLM\Software\Classes\Folder\shellex\ColumnHandler s\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]
HKLM\Software\Classes\*\shellex\ContextMenuHandler s\
avast\(Default) = "{472083B0-C522-11CF-8763-00608CC02F24}"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]
HKLM\Software\Classes\Folder\shellex\ContextMenuHa ndlers\
avast\(Default) = "{472083B0-C522-11CF-8763-00608CC02F24}"
-> {HKLM...CLSID} = "avast"
\InProcServer32\(Default) = "C:\Program Files\Alwil Software\Avast4\ashShell.dll" ["ALWIL Software"]

Group Policies {policy setting}:
--------------------------------
Note: detected settings may not have any effect.
HKCU\Software\Microsoft\Windows\CurrentVersion\Pol icies\System\
"DisableRegistryTools" = (REG_DWORD) hex:0x00000000
{Prevent access to registry editing tools}
HKLM\Software\Microsoft\Windows\CurrentVersion\Pol icies\System\
"shutdownwithoutlogon" = (REG_DWORD) hex:0x00000001
{Shutdown: Allow system to be shut down without having to log on}
"undockwithoutlogon" = (REG_DWORD) hex:0x00000001
{Devices: Allow undock without having to log on}

Active Desktop and Wallpaper:
-----------------------------
Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellState
Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\system32\config\systemprofile\Loca l Settings\Application Data\Microsoft\Wallpaper1.bmp"
Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Owner\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"

Enabled Screen Saver:
---------------------
HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\sstext3d.scr" [MS]

Enabled Scheduled Tasks:
------------------------
"avast! Antivirus" -> launches: "C:\PROGRA~1\ALWILS~1\Avast4\ashAvast.exe" ["ALWIL Software"]
"Spybot - Search & Destroy - Scheduled Task" -> launches: "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe /AUTOCHECK" ["Safer Networking Limited"]

Winsock2 Service Provider DLLs:
-------------------------------
Namespace Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
Transport Service Providers
HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 15
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05

Toolbars, Explorer Bars, Extensions:
------------------------------------
Extensions (Tools menu items, main toolbar menu buttons)
HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC}"
-> {HKCU...CLSID} = "Java Plug-in 1.6.0_02"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM...CLSID} = "Java Plug-in 1.6.0_02"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_02\bin\npjpi160_02.dll" ["Sun Microsystems, Inc."]
{85D1F590-48F4-11D9-9669-0800200C9A66}\
"MenuText" = "Uninstall BitDefender Online Scanner v8"
"Exec" = "%windir%\bdoscandel.exe" [null data]
{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]

Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------
avast! Antivirus, avast! Antivirus, ""C:\Program Files\Alwil Software\Avast4\ashServ.exe"" ["ALWIL Software"]
avast! iAVS4 Control Service, aswUpdSv, ""C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe"" ["ALWIL Software"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\System32\wdfmgr.exe" [MS]

---------- (launch time: 2007-10-04 15:28:02)
<<!>>: Suspicious data at a malware launch point.
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 66 seconds, including 13 seconds for message boxes)
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  #13  
Old October 5th, 2007, 01:05 AM
Cibertec Cibertec is offline
CTH Subscriber
  
Join Date: Jun 2007
O/S: Windows Vista 32-bit
Location: Columbus, GA
Posts: 1,485
Ora,

No need to be worried about installing the Active-X control for the BitDefender scan, that is normal. I'm glad to report that your logs are clean at this time.

You can now delete any utilities that we have used during this process.

On behalf of staff here at CyberTechHelp I present this certificate for all your hard work.

Please read "How to Prevent Re-Infection" in my signature below and Happy Surfing.
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  #14  
Old October 5th, 2007, 01:11 AM
Ora Ora is offline
Senior Member
  
Join Date: Apr 2005
Location: Jacksonville now but bred and born in JERSEY, always a Jersey girl at heart.
Posts: 340
I didn't do anything but follow instructions and....
pick your very intelligent gray matter apart.
I am grateful for your help and especially your patience.
I will read about preventing re-infection and hope just one, someday, I can be of help to someone else for a change..Ora
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