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  #1  
Old November 17th, 2008, 03:07 PM
Holiday Dave Holiday Dave is offline
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Unhappy Windows Media player shuts down computer
Hi can anyone help. Every time I open windows media player (ver.11) it shuts down my computer. It then does a system scan and then windows restarts.
I dont have to play anything in WMP just open it.
I am using Windows XP.
Any help would be appreciated
thanks.
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  #2  
Old November 17th, 2008, 07:51 PM
DonBB DonBB is offline
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Uninstall WMP 11, reboot, run an antivirus scan, reboot, reinstall WMP 11.
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  #3  
Old November 18th, 2008, 09:45 AM
Holiday Dave Holiday Dave is offline
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I have done as you suggested and it still happens, any other suggestions please?
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  #4  
Old November 18th, 2008, 03:09 PM
DonBB DonBB is offline
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You uninstalled the program from "Add/Remove Programs" then downloaded it from the web and reinstalled it and the exact same issue happens? When you say a scan starts, what program is doing the scanning? What type of Antivirus are you using?
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  #5  
Old November 19th, 2008, 12:59 PM
Holiday Dave Holiday Dave is offline
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Yes I used the add/remove program to uninstall it then went to internet to reinstall Version 11. It still does the same thing.
The computer shuts down, and restarts with a screen which is blue and says it is scanning the sytem for errors. Once this has finished it says no errors were found and windows then fires up.
I am using Kaspersky 2009 antivirus.
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  #6  
Old November 20th, 2008, 01:34 PM
Holiday Dave Holiday Dave is offline
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I will close this question now as I have not received any answers that would help so I am having my machine completely formatted. This seemed the only sensible option availalbe to me.
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  #7  
Old November 20th, 2008, 03:26 PM
DonBB DonBB is offline
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Sorry, have been busy. Well, that is usually the only surefire way to get it done. Its not a bad idea to format about once a year anyway just to clean things up.
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