Bitlocker Stops me starting Laptop

[leachim]

I am a techie who is trying to dig myself out of a hole

Client brought a dell foldable laptop to me with the corner of the screen lid coming away when opening and closing as the screen hinge was stiff....

But in my examination of it I unfortunately CRACKED the touchscreen.......

Looked online - only replacement screen available was £500.....

SO - I ordered an exact replacement laptop and took out the hard drive out of the old one and put it in the new one in the hope it would fire up normally

SADLY Bitlocker raised its ugly head

I guess there is no easy way around it..... She had 2 accounts on the laptop, so which MS account will she have to log into to HOPEFULLY get the key ?
OR is it the Bitlocker account of the previous user I bought it from that it is looking for ??????

Any advice appreciated, as she wants it back for UNI in 2 days 😱

Thanks

[carisena]

Did you ever find out what the issue was?

[leachim]

Sorted

So I bought an exact laptop replacement - took hard drive out of failed laptop and put it in replacement laptop

Bitlocker came on

So, the remedy was to put it in the old laptop again - the old one had a cracked touch screen (which on initial inspection would cost £500 to replace - I now know different....)

So the screen worked sort of, and was able to search for Bitlocker in settings and TURN IT OFF

That was the cure

Put back in replacement laptop and bingo

Cheers

[Zachariah Wrigh]

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