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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know. |
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#16
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Excellent and you are very welcome.
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#17
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I might need to get help here again and for the same reason. Right now I'm at work and using the work laptop.
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#18
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Freezing? Does it still freeze when you clean boot it X MeTHoD 101 X?
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#19
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Last night I downloaded a FREE program called URL Snooperv2.29.01 and when it was installing, it also installed another program called WinPcap 4.1.2
Before downloading those two program, my laptop was working fine. I started getting problems after I download those programs. Here is a HJT log ... Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 11:16:25 PM, on 9/19/2011 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18639) Boot mode: Normal Running processes: C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\DellTPad\Apoint.exe C:\Windows\OEM02Mon.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Windows\System32\WLTRAY.EXE C:\Program Files\Common Files\AOL\1314679272\ee\aolsoftware.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe C:\Program Files\DellTPad\ApMsgFwd.exe C:\Program Files\DellTPad\HidFind.exe C:\Program Files\DellTPad\Apntex.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\AOL Desktop 9.6\waol.exe C:\Program Files\AOL Desktop 9.6\shellmon.exe C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe C:\Program Files\AOL Desktop 9.6\AOLBrowser\aolbrowser.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Windows\system32\wuauclt.exe C:\Users\ToNy ZuNiGa\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Download Manager Browser Helper Object - {19C8E43B-07B3-49CB-BFFC-6777B593E6F8} - C:\PROGRA~1\COMMON~1\fluxDVD\DOWNLO~1\XEBDLH~1.DLL O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1314679272\ee\AOLSoftware.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL Desktop 9.6\AOL.EXE" -b O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: CinemaNow Service - CinemaNow, Inc. - C:\Program Files\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe O23 - Service: CinemaNow Preloaded Service (CNPreloadedSvc) - Unknown owner - C:\Program Files\CinemaNow\CinemaNow Media Manager\PreloadedSvc.exe O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe O23 - Service: SessionLauncher - Unknown owner - C:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLa uncher.exe (file missing) O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE -- End of file - 6667 bytes Last edited by X MeTHoD 101 X; September 20th, 2011 at 05:18 AM. |
#20
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I really need my laptop because I am a MODERATOR for a local sports forum here where I live. It's called, 956sportsforum.com if you wanna go check it out.
Also I use it for family as well. Last edited by X MeTHoD 101 X; September 20th, 2011 at 05:21 AM. |
#21
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In that case, have you tried uninstalling the software that caused the problem and running System Restore? Click on the Start Orb and type System Restore in the Start Search box and it will appear at the top of the menu. Rightclick on it and choose "Run as Administrator". Choose a date before you downloaded it and follow the prompts.
Reboot when asked |
#22
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![]() Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 6:45:44 PM, on 10/1/2011 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18639) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\Dell\MediaDirect\PCMService.exe C:\Windows\OEM02Mon.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Program Files\Common Files\AOL\1317428493\ee\aolsoftware.exe C:\Program Files\Dell Support Center\bin\sprtcmd.exe C:\Windows\System32\WLTRAY.EXE C:\Program Files\DellTPad\Apoint.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\DellTPad\ApMsgFwd.exe C:\Program Files\DellTPad\Apntex.exe C:\Program Files\DellTPad\HidFind.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\AOL Desktop 9.6\waol.exe C:\Program Files\AOL Desktop 9.6\shellmon.exe C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe C:\Program Files\AOL Desktop 9.6\AOLBrowser\aolbrowser.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Windows\system32\SearchFilterHost.exe C:\Users\ToNy ZuNiGa\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Download Manager Browser Helper Object - {19C8E43B-07B3-49CB-BFFC-6777B593E6F8} - C:\PROGRA~1\COMMON~1\fluxDVD\DOWNLO~1\XEBDLH~1.DLL O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe" O4 - HKLM\..\Run: [OEM02Mon.exe] C:\Windows\OEM02Mon.exe O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe" O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1317428493\ee\AOLSoftware.exe O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\Windows\system32\WLTRAY.exe O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\system32\aestsrv.exe O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: CinemaNow Service - CinemaNow, Inc. - C:\Program Files\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe O23 - Service: CinemaNow Preloaded Service (CNPreloadedSvc) - Unknown owner - C:\Program Files\CinemaNow\CinemaNow Media Manager\PreloadedSvc.exe O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: LiveShare P2P Server 10 (RoxLiveShare10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe O23 - Service: RoxMediaDB10 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxMediaDB10.exe O23 - Service: Roxio Hard Drive Watcher 10 (RoxWatch10) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatch10.exe O23 - Service: SessionLauncher - Unknown owner - C:\Users\ADMINI~1\AppData\Local\Temp\DX9\SessionLa uncher.exe (file missing) O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe O23 - Service: SigmaTel Audio Service (STacSV) - IDT, Inc. - C:\Windows\system32\STacSV.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE -- End of file - 7376 bytes |
#23
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There is no point in posting Hijack This logs in this situation and if I want to see any logs, I'll ask for them X MeTHoD 101 X.
Have you tried the suggestion I posted ten days ago? |
#24
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Yeah I removed those programs and then I restart my laptop and it wouldn't take me to the desktop so I reformat it and got it up and running. Now it's doing the same thing =//
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#25
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So you have now reformatted it twice? If so, it's most likely that your issue is hardware related. I dont work on hardware issues however you will be able to get help in our Hardware Forum.
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#26
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Yeah I reformatted twice already and a hardware issue was exactly what I was thinking.
Can you move this thread over there or do I just start a new thread over there and merge this one into it? |
#27
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I can move the thread but it has a number of replies to it and might be overlooked. I think your best option is to start a new topic and include a link to this topic.
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#28
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Thank you, AnnMarie for all your help.
See you around ... ![]() ![]() |
#29
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You are welcome X MeTHoD 101 X and good luck.
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