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Windows 7 Problem solving for the Windows 7 Operating System. Please remember to state which edition of Windows 7 you are using - Starter, Home Basic, Home Premium, Professional, Enterprise or Ultimate.

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  #1  
Old November 22nd, 2011, 04:31 PM
gifford gifford is offline
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Join Date: Aug 2002
Location: london
Age: 50
Posts: 186
exploreframe.dll is missing
My wonderful PA downloaded a virus and now i am having major issues. I managed to quarantine and remove the virus however on start up i get the exploreframe.dll is missing. The system then goes blank. I have tried rebooting in every safe mode possible and all it is now doing is loop starting. I need to some how get to the cmd function so that i can follow the instructions from microsoft which i believe is this :

http://support.microsoft.com/kb/929833

Can anyone help as i am going mad.

Thanks

Giff
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  #2  
Old November 23rd, 2011, 12:16 AM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Hi gifford, you will need your Windows 7 DVD so you can boot into the Recovery Environment and run SFC from there. See here for more help.
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