Corrupt files, wont back up, etc

[pepita_red]

I am having one problem after another. I have tried to back up my computer for awhile now and it wont let me. I have updates that keep saying I need to update but my computer wont update them. I have files that won't open due to missing link? or info? I cant click on task scheduler bc I get a warning that says, the task image is corrupt or has been tampered with.197d7000.

I have a hijackthis log and my sytem is the following
Gateway
GT5622
Genuine (r) cpu 2160 @ 1.8GHz 1.8GHz
3.0GB
32 bit
Windows Vista

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:07:19 AM, on 12/19/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\McAfee\MPS\mpsevh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\Spare Backup\SpareBackup.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\McAfee\MSK\mskagent.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Mail\WinMail.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\MumboJumbo\Inspector Parker Mystery Bundle\Inspector Parker\Parker.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.h...s=DTP&M=GT5622
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.h...s=DTP&M=GT5622
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.h...s=DTP&M=GT5622
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O1 - Hosts: ::1 localhost
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\windows\system32\BAE.dll
O3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6253\SiteAdv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Spare Backup] "C:\Program Files\Spare Backup\SpareBackup.exe" /silent
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup
O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe
O4 - HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6253\SiteAdv.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Skytel] Skytel.exe
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: (no name) - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.securesoftwarefeed.com/redirect.php (file missing)
O9 - Extra 'Tools' menuitem: IE Anti-Spyware - {9034A523-D068-4BE8-A284-9DF278BE776E} - http://www.securesoftwarefeed.com/redirect.php (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\Gateway Games\Gateway Game Console\GameConsoleService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
O23 - Service: SCM_Service - Unknown owner - C:\WINDOWS\System32\WinService.exe
O23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6253\SAService.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 9984 bytes

[pepita_red]

I havent posted in quite sometime, so I hope I gave you what you need, probably not though.

[AnnMarie]

I see you have posted a Hijack This log which shows evidence of previous malware infection. Do you have reason to believe that you computer might still be infected pepita_red? If so, please post a new topic in our Malware Removal Forum and someone will assist you.

If not, please post more information. How long have you had this problem? What error messages do you get from Windows Update? What files are missing?

[pepita_red]

I have ran several scans and all say they are clear. I am using McAfee but I am not sure if it is not catching something, I am probably the least knowledgeable as far as computers go. I have been trying to open up a lot of attachments from my college professors and I dont have the right stuff to open them and everyone keeps telling me that any computer should have this stuff, so that is what got me started looking further into the computer. the following are my updates, I keep trying to update them and I come to see they have not been updated.

Security updates for microsoft.net framework 1.1 sp1 on windows X
security update for windows vista
security update for windows vista (again)
update for windows junk mail filter
windows malicious software removal tool
security update for windows microsoft 8

[AnnMarie]

I need more information. How long have you had this problem? What error messages do you get from Windows Update when the updates fail?

Regarding the attachments, what file types are they?

[pepita_red]

This problem has been going on for over 6 months that I remember.

I don't get error messages re: updates, All that happens is I click yes to update and restart my computer and once it comes back on, the updates are still there asking me to update and restart.

The attachments are: application/x-unknown (488 KB), which noone in the class has a problem opening but me.

[AnnMarie]

See here for your Windows Update issue.

Regarding the attachments, that information doesnt help me I'm afraid. I need to know the file type of the attachment you are trying to open (e.g. .pdf, doc, docx, etc). Can you ask the sender and let me know please.

[pepita_red]

ok, the updates were fixed, thanks so much. The files are all supposed to be PDF, there are 10 and half will not open and half will. The ones that do not open all give me the same ending, unknown

[pepita_red]

ok, I was reading a site re: pdf's I downloaded "fox-it" and it now opens as a PDF file. So, I guess that solves that. As far as the malware, you said you saw some in the hijackthis, should I go over to the malicious forum now?

[AnnMarie]

No, there is no need. What I saw was remnants of a previous infection and as you have run several scans, we have no reason to believe your operating system is still infected. We can get rid of the remnants here.


Download the free version of Malwarebytes' Anti-Malware from here (click on Download Now).

Doubleclick on mbam-setup.version.exe to install the application. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware then click Finish. If an update is found, it will download and install the latest version.

Once the program has loaded, select "Perform Quick Scan" then click Scan. The scan may take some time to finish so please be patient. When the scan is complete, click OK, then Show Results to view the results. Make sure that everything is checked, and click Remove Selected.

When disinfection is completed, a log will open and you may be prompted to Restart. Please do so. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. Please copy and paste the entire report in your next reply.

[pepita_red]

Well Ann-Marie, I came home today to find that the updates are now back stating they haven't been updated and need updated. I have no idea why

[pepita_red]

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8135

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

11/10/2011 7:55:35 PM
mbam-log-2011-11-10 (19-55-35).txt

Scan type: Quick scan
Objects scanned: 205271
Time elapsed: 6 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[AnnMarie]

Ok, well that scan coupled with your other scans pretty much dismiss the problem being caused by malware.

Windows Updates issues can be difficult to pin down so the best idea is to go straight to the experts and take advantage of the free support that Microsoft offers for Windows Update issues. You can lodge a free Windows Update support incident request here.