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Windows XP Problem solving for the Windows XP Operating System

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  #1  
Old June 22nd, 2004, 02:33 AM
Glidercj Glidercj is offline
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Slow boot up and at times slow response

Greetings,

I'm new here and may not understand all of your instruction so please bear with me.
My computer seems to boot up very slowly lately. Sometimes I have to wait long a long time when clicking on new pages and clicking back. At times I have horizontal lines on my screen that seem to waver up and down while running horizontal.
Lets start here and see what you need to help me resolve this problem.

Glidercj

Last edited by Glidercj; June 22nd, 2004 at 02:38 AM. Reason: Looking for Quick repsonse icon
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  #2  
Old June 22nd, 2004, 06:50 AM
Pancake Pancake is offline
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CPU speed, amount of memory, make of video card, when did the problem first start,have you installed any hardware or software that may cause it to act up.Make of computer, do you have Service Pack 1 installed.
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  #3  
Old June 22nd, 2004, 11:16 AM
Glidercj Glidercj is offline
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Quote:
Originally Posted by Pancake
CPU speed, amount of memory, make of video card, when did the problem first start,have you installed any hardware or software that may cause it to act up.Make of computer, do you have Service Pack 1 installed.
My Computer is a Dell Dimension 8100 1.73 Ghz Memory is 512 meg as for the video card it's a G Force something or other (it was a standard component with my Dell) I will have to look this up. As for the history of this occurrance, it basically started after having a problem with AOL. I call AOL and one of their techs had me deleting all kinds of things, finally I had to reinstall AOL. There was still something not quite right.
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  #4  
Old June 23rd, 2004, 02:59 AM
Pancake Pancake is offline
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Check your Refresh Rate.Right click on your desktop and choose Properties/Advanced/Monitor and make sure the rate is set to at least 75mhz. Also how close is the monitor to the tower.
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  #5  
Old June 23rd, 2004, 03:40 AM
Glidercj Glidercj is offline
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I have already increased the refresh rate to 100mhz as for the tower/monitor the monitor is on my desk and the tower in under it to the right. Linear distance would equate to 28".
I have since deleted all of the cookies and internet files via MS Explorer, virus scan, defrag, run a ad-aware scan and eliminated all except the Alexis file (I think thats the name) and have used Norton system works to perform a system scan and repair any corrupt files it has found. The system seems to run better now but how can check out the entire system for any further bugs?
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  #6  
Old June 23rd, 2004, 04:31 AM
Pancake Pancake is offline
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You can run 'Adaware" (check for updates) and "Spybot S&D" and remove all they find.If you think that you may have Trojans then you can run "Stinger" as well.Those 3 should clean up any rubbish.
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  #7  
Old June 27th, 2004, 11:28 PM
Glidercj Glidercj is offline
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Hello Pancake,

I've run the ad-aware program and have deleted all that came up. I downloaded the spy-bot program and did the registry scan as indicated by the program. I did not have time to run the program prior to leaving for work tonight. When spy-bot finished it's scan it came up with 1,944 item's! I read were it said that deleting everything will cause problems with certain systems/programs. Is this true? I do know enough to make small changes and then reboot my system, this way there isn't too many item's that will create conflicts.
The only other issue I have is run time errors when I'm on MSN.

Please advise and thanx for your help!

Glidercj
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  #8  
Old June 28th, 2004, 01:00 AM
Pancake Pancake is offline
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If your feel unsure just take out the item marked in red.
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  #9  
Old June 28th, 2004, 11:53 PM
Glidercj Glidercj is offline
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Hello Pancake,

Thanks for your help again. I downloaded the spy-bot software and ran it. All that came up was red and all was deleted. I ran the Hijack this program the other day and was not sure what it was about. It looks as though it made a copy of my registry so I left it alone.
My system is running very smoothly now and I feel all is needed to speed this puppy up to normal is a few more megs of ram.

The only remaining item is on occasion I get these "Run Time Errors". How can I circumvent these guy's?

Thanks again,
Glidercj
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  #10  
Old June 29th, 2004, 05:06 AM
Pancake Pancake is offline
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Run the HijackThis program and save it and post it here so we can have a look at it.What you saw was the files that run at startup.Its in here where the problems are hidding.How much ram do you have ?
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  #11  
Old June 29th, 2004, 05:21 PM
Glidercj Glidercj is offline
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Hello Pancake,

I have a total of 768MB of ram. I have on order one gig that will ship out this wednesday from Dell. When finished I will then have a total of 1.5 gig of ram.
As soon as I have time today I will run the Hijack this program and copy and paste it on this reply page. I have a laptop that has acquired this problem as well.
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  #12  
Old June 29th, 2004, 05:36 PM
Glidercj Glidercj is offline
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Logfile of HijackThis v1.97.7
Scan saved at 12:33:35 PM, on 6/29/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\hp deskjet 9600 series\Toolbox\mpm.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC 1.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\System32\devldr32.exe
C:\PROGRA~1\NORTON~2\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~2\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Program Files\WinFax\WFXMOD32.EXE
C:\Documents and Settings\Christopher J. Shaw\My Documents\My Downloads\Computer Maint\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [HPWI_MPM_Agent] C:\Program Files\Hewlett-Packard\hp deskjet 9600 series\Toolbox\mpm.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [EPSON Stylus C82 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S0HIC 1.EXE /A "C:\WINDOWS\System32\E_S68.tmp"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0a\aoltray.exe
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: AOL Toolbar (HKLM)
O9 - Extra 'Tools' menuitem: AOL Toolbar (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://msx.mlxchange.com/Control/Mul...ctComboBox.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/...lInstaller.exe
O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://msx.mlxchange.com/Control/MLXClientUtils.cab
O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://msx.mlxchange.com/Control/IRCSharc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-000000000000} - http://download.macromedia.com/pub/s...sh/swflash.cab

Last edited by Glidercj; June 29th, 2004 at 05:39 PM. Reason: Incomplete posting
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  #13  
Old July 1st, 2004, 08:14 PM
Glidercj Glidercj is offline
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Posts: 288
Hello Pancake,

I've posted the info you requested. In the mean time I have run a few of the utilites you mentioned. I've also added more memory (ram) and have increased this to 1.5gig.
I've also defraged the c drive as well. My system seems to be running normal again and it even faster than before. The registry listed aboove is prior to the installation of more ram and also the upgrade to MSN 9. I don't know if that will effect anything regarding the registry, however my system is operating very smoothly now. I would like to know if the posting is okay in all respects just for peace of mind.

Regards,

Glidercj
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  #14  
Old July 2nd, 2004, 01:21 AM
Pancake Pancake is offline
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Your log is all clean.Glad things are all ruuning good.
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  #15  
Old July 4th, 2004, 10:28 AM
Glidercj Glidercj is offline
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Join Date: May 2004
Posts: 288
Hello Pancake,

Thanx for your help! It's nice to know there are people out there that can help us out.

Sincerely,

Glidercj
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