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Old June 12th, 2009, 06:51 PM
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glmartell glmartell is offline
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O/S: Windows XP Home
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Exclamation ***Help- configuring updates stage 3 of 3-0% froze on the screen!!!!!
I have a hp laptop. Just purchased three months ago, has worked just fine till today. I am froze on the windows vista/home premium blue screen, with the mouse in a contiuing circle. I am unable to move the cursor. Not sure what to do. I have tried powering off while it goes to a black "screen" and with no avail, nothing different.
It is randomly "blinking" in and out of the status,but with the blue background still there.
Please help. I am not computer whiz,obviously, but I know that since I didn't download the os to discs, that doesn't help.
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Old June 12th, 2009, 08:01 PM
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glmartell glmartell is offline
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Join Date: Feb 2006
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Location: I live about 1.5 hours south of Chicago.
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I contacted Microsoft thru chat, and discovered after taking out the battery, the system started up, and went back to normal. I asked the rep what could've been the cause, and she stated that some sort of interruption of power caused the glitch. I also, asked her if my laptop overheating could also be the cause, and that is a possiblity. Hope this helps anyone else who may, unfortunately run into the same issue.
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Old June 14th, 2009, 12:55 AM
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AnnMarie AnnMarie is offline
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I am glad that all is well now glmartell and thanks for the update.
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