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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know.

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  #46  
Old April 1st, 2011, 03:28 AM
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Jintan Jintan is offline
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I have asked AnnMarie to rejoin the request Jaytee. No outright indication of malware involvement, so you'll fair nicely returning to her assistance.
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  #47  
Old April 1st, 2011, 10:02 AM
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Thanks for your help Tom. I hope to hear from Anne Marie when she gets the time.
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  #48  
Old April 1st, 2011, 10:12 AM
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Jaytee, can you give me a concise summary of the issues as they affect you please.

Looking at logs at this stage of the game doesnt help me nor does it help me going back to your first post.
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  #49  
Old April 2nd, 2011, 12:22 AM
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Hi Anne Marie,
It appears that the significant problem is that of Windows updates not installing.
The updates download OK then install as far as half way through the second stage of the set-up then a reboot happens,Windows will not start, the start up repair tool runs and fails then a restore occurs which puts us right back at the need for windows update to run..
Java update also fails.
I think that solving this will help me get a stable Firefox and a usable anti virus system.

This may be a red herring.. A four year old child has full access to this machine, something I will change before I return it..
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  #50  
Old April 2nd, 2011, 08:54 PM
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Ok. I need to see new logs but I want you to use a different utility this time. Go here and download DDS to your Desktop and doubleclick on DDS.scr to run it. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.
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  #51  
Old April 2nd, 2011, 10:24 PM
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Jaytee Jaytee is offline
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Hi Anne Marie,
Here are the logs you requested:
DDS (Ver_11-03-05.01) - NTFSx86
Run by Micheal at 9:18:13.85 on Sun 03/04/2011
Internet Explorer: 8.0.6001.18904
Microsoft® Windows Vista™ Home Premium 6.0.6000.0.1252.64.1033.18.2038.1097 [GMT 12:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\Presen tationFontCache.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\RtHDVCpl.exe
C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Micheal\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe
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  #52  
Old April 2nd, 2011, 10:26 PM
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Jaytee Jaytee is offline
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Part two:
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://msn.co.nz/
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.6209.1142\s wg.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNo tifier.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [KeNotify] c:\program files\toshiba\utilities\KeNotify.exe
mRun: [SVPWUTIL] c:\program files\toshiba\utilities\SVPWUTIL.exe SVPwUTIL
mRun: [NDSTray.exe] NDSTray.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Camera Assistant Software] "c:\program files\camera assistant software for toshiba\traybar.exe"
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Monitor] "c:\program files\leapfrog\leapfrog connect\Monitor.exe"
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183 CA64F05FDD98.dll/cmsidewiki.html
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {6218F7B5-0D3A-48BA-AE4C-49DCFA63D400} - hxxp://www.myheritage.com/Genoogle/Components/ActiveX/SearchEngineQuery.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {C1D592D2-D4F6-4E9C-968D-797449DC0ADC} - hxxp://www.dvrstation.com/webServer.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\micheal\appdata\roaming\mozilla\firefox\p rofiles\gyvdvl5j.default\
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
.
============= SERVICES / DRIVERS ===============
.
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-13 135664]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssflt r.sys [2010-2-5 54632]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
.
=============== Created Last 30 ================
.
2011-04-02 00:35:05 6792528 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{50910229-00a7-4d5b-9fba-5735ab357629}\mpengine.dll
2011-03-31 09:29:12 -------- d-----w- c:\program files\NirSoft
2011-03-27 03:43:30 -------- d-sh--w- C:\$RECYCLE.BIN
2011-03-27 03:43:26 -------- d-----w- c:\users\micheal\appdata\local\temp
2011-03-27 03:35:01 98816 ----a-w- c:\windows\sed.exe
2011-03-27 03:35:01 89088 ----a-w- c:\windows\MBR.exe
2011-03-27 03:35:01 256512 ----a-w- c:\windows\PEV.exe
2011-03-27 03:35:01 161792 ----a-w- c:\windows\SWREG.exe
2011-03-25 21:20:31 -------- d-----w- c:\program files\trend micro
.
==================== Find3M ====================
.
2011-02-02 05:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
.
============= FINISH: 9:19:00.94 ===============
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  #53  
Old April 2nd, 2011, 10:27 PM
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Jaytee Jaytee is offline
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The other log:

DDS (Ver_11-03-05.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 14/10/2009 8:40:30 a.m.
System Uptime: 3/04/2011 10:12:36 a.m. (-1 hours ago)
.
Motherboard: TOSHIBA | | ISKAA
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz | U2E1 | 1867/mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 142 GiB total, 96.546 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
2007 Microsoft Office system
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8
ALPS Touch Pad Driver
Atheros Driver Installation Program
Camera Assistant Software for Toshiba
CD/DVD Drive Acoustic Silencer
DVD MovieFactory for TOSHIBA
Google Toolbar for Internet Explorer
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel Matrix Storage Manager
Intel(R) Graphics Media Accelerator Driver
Java(TM) 6 Update 15
LeapFrog Connect
LeapFrog My Pals Plugin
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Choice Guard
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Live Add-in 1.4
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft XML Parser
Mozilla Firefox (3.5.2)
Mozilla Thunderbird (3.1.9)
MSVCRT
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
NirSoft RegScanner
OGA Notifier 2.0.0048.0
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista
Realtek High Definition Audio Driver
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB978380)
Security Update for Microsoft Office Excel 2007 (KB978382)
Security Update for Microsoft Office Outlook 2007 (KB972363)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB969693)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Windows Media Encoder (KB954156)
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Flash Cards Support Utility
TOSHIBA Hardware Setup
TOSHIBA Recovery Disc Creator
TOSHIBA SD Memory Utilities
TOSHIBA Software Modem
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
Tux Paint 0.9.21
Tux Paint Stamps 2009-06-28
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office InfoPath 2007 (KB976416)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 (KB974561)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb979895)
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin)
Utility Common Driver
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009 02.03.05.012)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Photo Gallery
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Media Encoder 9 Series
.
==== End Of File ===========================
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  #54  
Old April 2nd, 2011, 10:34 PM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
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Thanks Jaytee, what model laptop is this and did it come with Vista preinstalled?
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  #55  
Old April 2nd, 2011, 10:52 PM
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Jaytee Jaytee is offline
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Anne Marie.
The model is Satelitte A200. I believe Vista was preinstalled by Toshiba, There is an OEM sticker on the back
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  #56  
Old April 2nd, 2011, 10:59 PM
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AnnMarie AnnMarie is offline
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Is there a product number (beginning with PSA?)
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  #57  
Old April 2nd, 2011, 11:03 PM
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Jaytee Jaytee is offline
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Yes
PSAE3A-xxxxxxxx
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  #58  
Old April 2nd, 2011, 11:13 PM
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AnnMarie AnnMarie is offline
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Is this the model? If so, see if you can download and install the MS hotfix (KB938660).

If no luck, go here and run the Fix it and try again.
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  #59  
Old April 2nd, 2011, 11:17 PM
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AnnMarie AnnMarie is offline
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Btw, it would be a good idea to reboot after running the Fix it.
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  #60  
Old April 3rd, 2011, 12:18 AM
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Jaytee Jaytee is offline
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I ran the fixit then rebooted then selected 7 (vista specific) updates
they downloaded and installed did 2 of the three claimed set up proccesses then restart then failed start\start up repair tool\ failed to fix
Here is the output (I did not include the success's)
Boot critical file: c:\ntoskrnl is corrupt
File repair result fail: error code 0xa time 5632ms
system restore success time 145174ms
Leads me to think that one of the updates may be corrupting the file...:?

Last edited by Jaytee; April 3rd, 2011 at 12:20 AM.
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