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  #1  
Old May 18th, 2009, 06:05 PM
win win is offline
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Windows XP internet explorer not working
Hello,
I have a desktop, windows xp and suddenly about 6 days ago internet explorer stopped working.
Isp says there is no connection problem as i'm wireless and my laptop is working ok.
When I try to connect to the internet it seems to start connecting for a few seconds then everything disappears off my monitor.
I cannot do windows update either as I seen to need explorer for this.

Please help anyone

Many thanks Win
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  #2  
Old May 18th, 2009, 06:32 PM
RDG RDG is offline
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Can you get on your network at all?

If you go to the Start menu, select Run, type in cmd

In the Command Prompt window, type in ipconfig /all

There is a space between the g and the /. Post the output here.
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  #3  
Old May 18th, 2009, 07:38 PM
win win is offline
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Cannot get on the network at all

Thanks
Win
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  #4  
Old May 18th, 2009, 07:55 PM
DonBB DonBB is offline
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It sounds like malware. Have you scanned, and with what program?
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  #5  
Old May 18th, 2009, 08:05 PM
win win is offline
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Oh scanned with AVG and Advanced System Care.
Can you recommend any free download for malware????????????????

Many thanks
Win
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  #6  
Old May 18th, 2009, 08:34 PM
DonBB DonBB is offline
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malwarebytes.org

Download the free trial, update, then scan. See where we are at after that.
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  #7  
Old May 18th, 2009, 08:43 PM
win win is offline
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May have a problem as I cannot get on the internet to download.
I'm stuck on this one

Thanks
Win
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  #8  
Old May 18th, 2009, 09:30 PM
DonBB DonBB is offline
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Can you download it from another computer? Then transfer the .exe to your computer, install, and scan.
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  #9  
Old May 18th, 2009, 09:45 PM
win win is offline
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yes i got a laptop i'm using now but not sure how i transfer though.
I'm not that good with computers

Thanks
Win
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  #10  
Old May 18th, 2009, 09:51 PM
DonBB DonBB is offline
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You can use a flash drive or you can burn it to a CD.
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  #11  
Old May 19th, 2009, 07:04 AM
win win is offline
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Thanks I will try that.

Win
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  #12  
Old May 19th, 2009, 08:31 AM
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The Dude The Dude is offline
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Make sure "WORK OFFLINE" is not checked on Internet Explorer (Having it checked would cause it to ignore the connection)

Good luck!
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  #13  
Old May 19th, 2009, 09:22 AM
win win is offline
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Thanks The Dude but it won't seem to let me do or check anything.
Even tried installing new antivirus but it's not having it.
Just totally lost on what to do

Win
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