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Windows 7 Problem solving for the Windows 7 Operating System. Please remember to state which edition of Windows 7 you are using - Starter, Home Basic, Home Premium, Professional, Enterprise or Ultimate. |
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#1
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Windows Experience Index Not Working
Hi, I've got a problem with my new Windows 7 installation where I get the following error message when I try to run the Windows Experience Index:
Quote:
The log file for the attempt is here, if someone could just point out the hardware/software that is causing that problem that would be really helpful: Quote:
Last edited by michael123; October 23rd, 2009 at 12:55 AM. |
#3
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Hmmm that's annoying, I guess I'll have to wait for Gigabyte/MS to fix the issue. Thanks for your help and speedy response.
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#4
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You are welcome.
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#5
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Another possible answer...
I notice your log showed the line "750661 (2436) - winsat\main.cpp:4736: ERROR: Unable to save validated results." I too had a similar issue but with an ASUS P5N-E SLI mobo. The Windows Experience Index *was* working and after installing a few applications it stopped working and the WEI log showed "Unable to save".
In my case it appears to have been Kaspersky Internet Security 2010 which was blocking WEI from saving the results. The complete WEI test ran OK and even flashed-up the 'completed' message but this was then immediately replaced with the "assessment could not be completed" message ... because it could not *save* the results. Can I suggest you try another AV package? If you disconnect the network cable you could safely uninstall your existing AV package and see if WEI works again. If that resolves it, perhaps you need a different AV package from now on. Personally, I found that Microsoft Security Essentials appears to not have this issue and I can now get my rating again. But I may try some other (try before you buy) packages to see what's best. Worth a try? Keith. |
#6
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I joined just to say thank you to home4tea, I looked everywhere for a solution to this problem and removing kaspersky was the answer. I tried just disabling the protection but I would still get the cannot save error, I had to use the kaspersky removal tool to completely get rid of it before the windows experience index would complete, thanks again.
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#7
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Excellent News
That's great news. I joined simply because I had solved this problem for myself and had noticed that others were also getting the same sort of problem.
Perhaps I'll hang around a bit... TTFN. |
#8
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Thanks for the help home4tea.
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#9
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Ooh, that was nice. Everyone likes to be appreciated, I am sure.
It was my pleasure. I am just glad I could help. |
#10
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Just wanted to declare that I have identified this issue to Kaspersky support. They have suggested a workaround but it didn't work for me. I am waiting for more on this.
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#11
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home4tea, thank-you for your input, sorry I didn't respond, I haven't been checking this thread recently. I don't have Kapersky, but I'll take what you said into account and have a go at disabling my AV and other running programs.
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#12
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Finally got it working, it was my own fault really. I hadn't upgraded to the very latest (beta) BIOS from Gigabyte, which wasn't installed automatically by the bundled BIOS updater program. I had to go on the website and manually install it, whereupon it worked fine. Thanks all.
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#13
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That's good news Michael and thanks for the update.
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#14
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For the sake of completeness and to give Kaspersky the credit they are due, they have recently (18th November) released "kis9.0.0.736" which includes the fix for the problem with the Windows Experience Index failing to calculate under Windows 7.
Personally, I had to uninstall the old version and install the new version as a fresh install (but keeping the original license installed) to get it working properly. It was continually claiming that the database was out of date until I did that. Hopefully anyone else looking for this fix will find this information useful. |
#15
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Thanks for the update Keith.
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