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Old September 23rd, 2020, 03:08 PM
Smokey Smokey is offline
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Join Date: Jan 2002
O/S: Windows 10 Home
Location: UK
Posts: 185
CD/DVD Drive not recognized


I'm running a Dell Inspiron 17 on Windows 10. CD/DVD drive used to work, but I haven't used it for a long time.

I wanted to view a DVD today--No Joy. The ODD is recognized on the BIOS Main Page but nothing at all on Windows Explorer. I've tried all the standard fixes (except Dell Troubleshooting which I can't get to work either). I've uninstalled/reinstalled the CD/DVD drive and the IDE ATA/ATAPI controllers on Device manager.

The drive makes all the usual noises when I open/close the tray, but it's simply not being found.

Thanks for any advice you can provide.
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Old September 23rd, 2020, 07:19 PM
Ensign Tzap Ensign Tzap is offline
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Join Date: Jul 2005
O/S: Windows 7 64-bit
Posts: 912
Did you try too get Windows to auto detect and install the Drivers for you?
Boot to the Windows 10 desktop, then launch Device Manager by pressing Windows key + X and clicking Device Manager.
Expand DVD/CD-ROM drives, right-click the optical drive listed, then click Uninstall.
Exit Device Manager then restart your computer.
Windows 10 will detect the drive, then reinstall it.
If that fails.
Re-check the cables going to the drive.
If you have kinks in the cable, it may have a break in it.
Replace the cable with a new one.
Still no joy?
Then it is possible the laser has failed in the drive itself.
Replace the Drive.

Signed: Ensign Tzap
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