Some Programs Not Working

[user123]

When I try to open IE I get the "IE has stopped working" message. These are the problem details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 8.0.6001.18813
Application Timestamp: 4a6621ae
Fault Module Name: WININET.dll
Fault Module Version: 8.0.6001.18813
Fault Module Timestamp: 4a6638d8
Exception Code: c0000005
Exception Offset: 00087149
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


Firefox, Windows Mail, Command Prompt, and most of my other programs work fine, but IE and Google Sketchup don't. I also repeatedly get error messages for MS Feeds Synchronization not responding.

Any help would be appreciated! Thanks.

[AnnMarie]

Hi user123 and welcome. It might be a good idea if I had a look at what is running on your computer. Go here and download DDS to your Desktop and doubleclick on DDs.scr to run it. If your security software includes script blocking features, please disable these before you run this utility. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.

[user123]

Thank you for the response. However, when I click the link, as is the case with several other downloads, Firefox crashes so I'm not able to download that program right now.

[AnnMarie]

Ok, we will try another utility. Go here and download OTL.exe to your Desktop and doubleclick on it to open it. Scroll down to Extra Registry and click on "Use Safelist" Next click on "Run Scan" When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them.

[user123]

Sorry, but that one doesn't work either. Same as last time. Browser closes, and I get the Mozilla Firefox dialog box to send an error report.

[AnnMarie]

How long have you had this problem and have you tried running System Restore?

[user123]

About 2 1/2 weeks, and I haven't tried System Restore yet.

[AnnMarie]

Ok, well give it a go and let me know the outcome. If it doesnt fix the issue, you will have to download the files I have recommended to another machine and copy them across to yours with a flash drive or similar.

[user123]

I appreciate your advice, but doesn't a System Restore seem a little extreme? I remember that it took quite a few hours to set up my computer last time, and that's without all the additional programs I've installed since and all the files I'd have to back up... Considering this, would it not be simpler to try one of the links you listed first (using a flash drive to get them to my computer)?

[user123]

Log from the first link:





DDS (Ver_09-07-30.01) - NTFSx86
Run by justin at 10:36:48.61 on Thu 08/20/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_11
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.3006.1473 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
c:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\rundll32.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP QuickTouch\HPKBDAPP.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.exe
C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\conime.exe
C:\Program Files\Notepad++\notepad++.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\WUDFHost.exe
G:\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.kajam.info/jhomepage.php
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion &pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion &pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion &pf=laptop
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: {7E853D72-626A-48EC-A868-BA8D5E23E045} - No File
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Print Clips: {ffffffff-ff12-44c5-91ec-068e3aa1b2d7} - c:\program files\hp\smart web printing\hpswp_framework.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: {EEE6C35B-6118-11DC-9C72-001320C79847} - No File
TB: {61539ECD-CC67-4437-A03C-9AACCBD14326} - No File
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Simp] c:\program files\secway\simplite-msn 2.2\SimpLite-MSN.exe
uRun: [Speech Recognition] "c:\windows\speech\common\sapisvr.exe" -SpeechUX -Startup
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [OnScreenDisplay] c:\program files\hewlett-packard\hp quicktouch\HPKBDAPP.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [WAWifiMessage] c:\program files\hewlett-packard\hp wireless assistant\WiFiMsg.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
StartupFolder: c:\users\justin\appdata\roaming\micros~1\windows\s tartm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\users\justin\appdata\roaming\micros~1\windows\s tartm~1\programs\startup\openof~1.lnk - c:\program files\openoffice.org 2.4\program\quickstart.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: &AIM Toolbar Search - c:\programdata\aim toolbar\ietoolbar\resources\en-us\local\search.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: CabBuilder - hxxp://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\justin\appdata\roaming\mozilla\firefox\pr ofiles\ezuqdl2l.default\
FF - prefs.js: browser.search.defaulturl - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrie7&quer y=
FF - prefs.js: browser.startup.homepage - hxxp://www.kajam.info/jhomepage.php
FF - prefs.js: keyword.URL - hxxp://slirsredirect.search.aol.com/slirs_http/sredir?sredir=2706&invocationType=tb50fftrab&query =
FF - component: c:\program files\avg\avg8\firefox\components\avgssff.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-11-19 335752]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-2-3 108552]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-11-19 907032]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-11-19 298776]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-10-29 24652]
S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-8-21 18688]
S3 motccgpfl;MotCcgpFlService;c:\windows\system32\dri vers\motccgpfl.sys [2008-8-21 8320]
S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2007-6-18 23680]
S3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2008-11-18 7808]
S4 MSSQLServerADHelper100;SQL Active Directory Helper Service;c:\program files\microsoft sql server\100\shared\sqladhlp.exe [2008-7-10 47128]
S4 RsFx0102;RsFx0102 Driver;c:\windows\system32\drivers\RsFx0102.sys [2008-7-10 242712]
S4 SQLAgent$SQLEXPRESS;SQL Server Agent (SQLEXPRESS);c:\program files\microsoft sql server\mssql10.sqlexpress\mssql\binn\SQLAGENT.EXE [2008-7-10 369688]

=============== Created Last 30 ================

2009-08-12 11:55 71,680 a------- c:\windows\system32\atl.dll
2009-08-12 11:55 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-12 11:55 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-12 11:55 91,136 a------- c:\windows\system32\avifil32.dll
2009-08-12 11:55 206,336 a------- c:\windows\system32\telnet.exe
2009-08-12 11:55 88,576 a------- c:\windows\system32\tlntsess.exe
2009-08-12 11:55 313,344 a------- c:\windows\system32\wmpdxm.dll
2009-08-12 11:54 7,680 a------- c:\windows\system32\spwmp.dll
2009-08-12 11:54 4,096 a------- c:\windows\system32\msdxm.ocx
2009-08-12 11:54 4,096 a------- c:\windows\system32\dxmasf.dll
2009-08-12 11:54 8,147,456 a------- c:\windows\system32\wmploc.DLL
2009-08-12 11:54 43,520 a------- c:\windows\system32\msdxm.tlb
2009-08-12 11:54 18,432 a------- c:\windows\system32\amcompat.tlb
2009-07-31 22:16 1,638,912 a------- c:\windows\system32\mshtml.tlb
2009-07-31 22:08 72,704 a------- c:\windows\system32\admparse.dll
2009-07-29 17:11 <DIR> --dsh--- C:\found.000
2009-07-22 15:19 6,144 a------- c:\windows\system32\Accents2.dll
2009-07-22 13:05 <DIR> --d----- c:\program files\Microsoft Keyboard Layout Creator 1.4

==================== Find3M ====================

2009-07-28 21:41 42,206 a------- c:\programdata\nvModes.dat
2009-07-28 21:41 42,206 a------- c:\progra~2\nvModes.dat
2009-07-21 16:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 16:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 16:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 15:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-07-19 17:41 262,144 a------- c:\windows\system32\wrap_oal.dll
2009-07-19 17:41 86,016 a------- c:\windows\system32\OpenAL32.dll
2009-07-18 10:39 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-06 14:35 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-07-04 12:13 34 a------- c:\users\justin\jagex_runescape_preferences.dat
2009-06-30 15:36 18,696 a------- c:\windows\help\oem\scripts\HC_BatteryReplaceNew.e xe
2009-06-30 15:10 18,696 a------- c:\windows\help\oem\scripts\HC_BatteryNoTravel.exe
2009-06-30 15:03 18,696 a------- c:\windows\help\oem\scripts\HC_BatteryAccessories. exe
2009-06-30 12:44 18,184 a------- c:\windows\help\oem\scripts\HC_BatteryWeakNew.exe
2009-06-26 18:36 18,184 a------- c:\windows\help\oem\scripts\HC_BatteryUpgrade.exe
2009-06-15 10:24 156,672 a------- c:\windows\system32\t2embed.dll
2009-06-15 10:20 72,704 a------- c:\windows\system32\fontsub.dll
2009-06-15 10:20 10,240 a------- c:\windows\system32\dciman32.dll
2009-06-15 07:52 289,792 a------- c:\windows\system32\atmfd.dll
2009-06-04 20:21 86,016 a------- c:\windows\inf\infstrng.dat
2009-06-04 20:21 51,200 a------- c:\windows\inf\infpub.dat
2009-06-04 20:21 86,016 a------- c:\windows\inf\infstor.dat
2009-03-02 18:18 27,430 a------- c:\users\justin\appdata\roaming\nvModes.dat
2008-06-11 03:07 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 21:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 07:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 07:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 04:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 04:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-05-26 19:40 22 a--sh--- c:\windows\sminst\HPCD.sys

============= FINISH: 10:37:21.38 ===============

[user123]

Second log from that link, this is attach.txt:





UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-07-30.01)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 4/18/2008 10:48:24 AM
System Uptime: 8/17/2009 10:16:25 PM (60 hours ago)

Motherboard: Quanta | | 30CF
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60 | Socket S1 | 2000/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 137 GiB total, 78.976 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 1.987 GiB free.
E: is CDROM ()
G: is Removable

==== Disabled Device Manager Items =============

Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0025
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #2
PNP Device ID: ROOT\*ISATAP\0025
Service: tunnel

==== System Restore Points ===================

RP416: 8/6/2009 10:42:38 AM - Scheduled Checkpoint
RP417: 8/7/2009 10:26:52 AM - Windows Update
RP419: 8/7/2009 10:17:37 PM - Installed Google SketchUp 6
RP421: 8/7/2009 10:18:40 PM - Installed Google SketchUp 6
RP422: 8/8/2009 10:54:18 AM - Scheduled Checkpoint
RP423: 8/9/2009 11:24:46 AM - Scheduled Checkpoint
RP424: 8/10/2009 10:41:24 AM - Windows Update
RP425: 8/11/2009 4:25:30 PM - Scheduled Checkpoint
RP426: 8/12/2009 1:12:11 PM - Scheduled Checkpoint
RP428: 8/14/2009 11:25:52 AM - Windows Update
RP429: 8/16/2009 3:01:06 AM - Windows Update
RP430: 8/17/2009 8:49:33 AM - Windows Update
RP431: 8/18/2009 12:57:20 PM - Scheduled Checkpoint
RP432: 8/19/2009 6:24:23 PM - Scheduled Checkpoint
RP433: 8/20/2009 9:45:01 AM - Windows Update

==== Installed Programs ======================

2007 Microsoft Office Suite Service Pack 1 (SP1)
Activation Assistant for the 2007 Microsoft Office suites
ActiveCheck component for HP Active Support Library
Adobe Digital Editions
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.1.6
Adobe Shockwave Player
Apple Software Update
Atheros Driver Installation Program
AVG Free 8.5
CamStudio
Cards_Calendar_OrderGift_DoMorePlugout
CoCreate Modeling Personal Edition 2.0
Compatibility Pack for the 2007 Office system
Conexant HD Audio
Contains all the accents used in French words.
DropMyRights
DVD Suite
French Accents
GIMP 2.6.6
Google SketchUp 6
Hauppauge MCE XP/Vista Software Encoder (2.0.25149)
HDAUDIO Soft Data Fax Modem with SmartCP
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB945282)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB946040)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB946308)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB946344)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB947540)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB947789)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB948127)
Hotfix for Microsoft Visual Basic 2008 Express Edition with SP1 - ENU (KB951708)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB945282)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB946040)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB946308)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB947540)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB947789)
Hotfix for Microsoft Visual C++ 2008 Express Edition with SP1 - ENU (KB948127)
HP Active Support Library
HP Customer Experience Enhancements
HP Doc Viewer
HP Easy Setup - Frontend
HP Help and Support
HP Photosmart Essential 2.5
HP Quick Launch Buttons 6.30 E1
HP QuickPlay 3.6
HP QuickTouch 1.00 C4
HP Smart Web Printing
HP Total Care Advisor
HP Update
HP User Guides 0087
HP Wireless Assistant
HPAsset component for HP Active Support Library
HPNetworkAssistant
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabel_Tattoo
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotoSmartPhotobookHolidayPack1
HPPhotoSmartPhotobookModernPack1
HPPhotoSmartPhotobookPlayfulPack1
HPPhotoSmartPhotobookScrapbookPack1
HPPhotoSmartPhotobookWebPack1
Java(TM) 6 Update 11
Java(TM) 6 Update 7
LabelPrint
LightScribe System Software 1.10.13.1
Microsoft .NET Framework 3.5 SP1
Microsoft Application Error Reporting
Microsoft Keyboard Layout Creator 1.4
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Reader
Microsoft Reader Text-to-Speech for English
Microsoft Silverlight
Microsoft SQL Server 2008
Microsoft SQL Server 2008 Browser
Microsoft SQL Server 2008 Common Files
Microsoft SQL Server 2008 Database Engine Services
Microsoft SQL Server 2008 Database Engine Shared
Microsoft SQL Server 2008 Management Objects
Microsoft SQL Server 2008 Native Client
Microsoft SQL Server 2008 RsFx Driver
Microsoft SQL Server 2008 Setup Support Files (English)
Microsoft SQL Server Compact 3.5 SP1 Design Tools English
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft SQL Server VSS Writer
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft Visual Basic 2008 Express Edition with SP1 - ENU
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Express Edition with SP1 - ENU
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Windows SDK for Visual Studio 2008 Headers and Libraries
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for .NET Framework - enu
Microsoft Windows SDK for Visual Studio 2008 SP1 Express Tools for Win32
Microsoft Works
Mozilla Firefox (3.0.13)
MS Access 97 SP2
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 Parser and SDK
muvee autoProducer 6.1
My HP Games
Notepad++
NVIDIA Drivers
OpenLibraries
OpenOffice Writer Password Recovery v1.0 (remove only)
OpenOffice.org 2.4
Pocket RAR documentation
Power2Go
PowerDirector
PSSWCORE
Python 2.6.2
QuickTime
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01
ROBLOX
Roblox for justin
Scratch
Secunia PSI
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
SimCity 3000 Unlimited
SimpLite-MSN 2.2
Spybot - Search & Destroy
Sql Server Customer Experience Improvement Program
SQL Server System CLR Types
Synaptics Pointing Device Driver
The Battle for Middle-earth (tm) II
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
VideoToolkit01
Viewpoint Media Player
WeatherBug Gadget
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
WinRAR archiver

==== End Of File ===========================

[AnnMarie]

Originally Posted by user123

I appreciate your advice, but doesn't a System Restore seem a little extreme? I remember that it took quite a few hours to set up my computer last time, and that's without all the additional programs I've installed since and all the files I'd have to back up... Considering this, would it not be simpler to try one of the links you listed first (using a flash drive to get them to my computer)?

I think you are confusing restoring an operating system to factory default with System Restore which is a Windows feature. More information here. The only software that would have to be reinstalled are programs or updates installed after the date you choose.

I have checked your log and while there are possible areas to investigate, there is nothing concrete showing and no events have been generated in Event Viewer either. I still think that System Restore should be your first step. It will take around 15 minutes to see whether or not it has been successful. Make sure you choose a date about a week before the problem started.

[user123]

Yes, I had wondered about that. I thought that was what that was called though. :-) Thanks for the advice. I'll try that and let you know what happens.

[AnnMarie]

Ok. Good luck.

[user123]

Interestingly enough, all of my restore points are after this started by about a week. So that was a step backwards. Sorry it took so long; apparently there was a disk check scheduled too. :-P So, any suggestions as to what I should try next?