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  #1  
Old October 2nd, 2009, 02:12 AM
jmurrell jmurrell is offline
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Join Date: Oct 2009
Posts: 2
Freeze on boot, My Docs shows, no explorer.exe

Definitely have a Virus or very bad malware. Downloaded a file last night, after running, a fake security center window opened and began to "scan". A few seconds after, the background changed and then the computer blue screened. Now whenever I try to boot, it just shows My Documents and then nothing else happens. The virus/malware disabled the task manager from opening, so I can't run explorer.exe. I have no start menu of desktop icons. All I get is the My Documents window. I've looked around at some other sites and seen that its probably a registry error, as well as a virus/malware. However I can't access my reg edit, since no start menu or run command available.

Have tried booting in safe mode, but same results happen. System Repair does not work either, even with recovery disk inserted.

One other note, I tried to access Task Manager and System Restore by using the Help window from my documents, and I get a message saying it has been disabled by a group/policy. (This group/policy being my infection)


Any help is greatly appreciated. I am computer-savvy so don't hold back! Just a little stuck right now
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Old October 2nd, 2009, 02:24 AM
usaf_gunner usaf_gunner is offline
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Join Date: Jun 2009
O/S: Windows 11
Location: US
Posts: 323
Well go back to the forums menu and scroll down to the malware removal forum and post a new topic there. They will get you cleaned up...the only ones here that are allowed to help with malware removal are moderators so people like me dont screw your system up they are miracle workers though, good luck with your problem
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