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| Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know. |
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#1
February 25th, 2015, 01:42 PM
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Cannot move beyond home page
Hi. I have been using Windows Vista home basic 32 bit and Microsoft office for years. This is a new problem. Usually when I leave the computer for an hour or so it goes into sleep mode and when I return and press any key it starts up again. Now it only brings up my home page and I cannot progress because no cursor appears.
Any help would be appreciated. John 
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#3
February 25th, 2015, 08:22 PM
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Quote:
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#4
March 2nd, 2015, 04:15 PM
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Dear Spyware Dr.
Apologies for the delay in replying but I have been away from home. Neither contr+alt+delete or esc. solves the problem. Today I left the computer for about four hours. When I returned and pressed a key, to my surprise my home page came up and I thought problem solved but the cursor wouldn't move and while I waited the home page disappeared to be replaced with the moving Windows logo which I cannot get past. I have to switch computer off and re-boot every time.
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#5
March 2nd, 2015, 06:01 PM
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Try booting Windows Vista up in Safe mode and then use System Restore to roll back Windows to a point in time when everything was working correctly.
If that doesn't help, try restoring an earlier system image or backup.
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#6
March 4th, 2015, 03:48 AM
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Thank you. Will do
John
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