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Windows Vista Problem solving for the Windows Vista Operating System. Please remember to state which edition of Vista you are using - Home Basic, Home Premium, Business, Ultimate etc. and whether you are using the 32-bit or 64-bit version if you know.

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  #1  
Old September 16th, 2009, 03:29 PM
melter melter is offline
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O/S: Windows Vista 32-bit
Location: Sheffield, S. Yorkshire
Age: 59
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Laptop fails to reboot after Windows Update.

After Tuesday 8th Sept. updates, the daughters laptop developed a curious problem.

1) The updates automatically d/loaded until the progression screen reached 3/3.

2) The progression bar stayed at 0%, with the circle thingy still spinning, for roughly 5mins.

3) Then the laptop restarted itself without any prompting and came back to the 3/3 progression page.

4) Now all that happens when she starts the laptop is the same thing over and over again.

5) She's tried starting the laptop in Safe Mode and the problem persists.

Any help or suggestions would be appreciated. Thanks.
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  #2  
Old September 16th, 2009, 03:37 PM
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jazz836062 jazz836062 is offline
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Have you tried doing a system restore?
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  #3  
Old September 16th, 2009, 03:42 PM
melter melter is offline
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The laptop won't boot into windows, so she can't do a system restore unfortunately.
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  #4  
Old September 16th, 2009, 03:56 PM
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jazz836062 jazz836062 is offline
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If you have a vista DVD you can do a system restore from there. See here.
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  #5  
Old September 16th, 2009, 04:21 PM
melter melter is offline
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She didn't get the Vista disk with the laptop. Usual thing for the UK, we just get the code sticker on the underside of the laptop. The OS is already activated before shipping.
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  #6  
Old September 16th, 2009, 06:25 PM
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jazz836062 jazz836062 is offline
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If a friend has one you can use theirs. Just be sure to give it back. Any version of Vista will do; it doesn't have to match your version.
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  #7  
Old September 16th, 2009, 08:19 PM
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renegade600 renegade600 is offline
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if you cannot find a vista dvd you can try the following and create a disk just for this purpose. It cannot be use to install or reinstall vista.

http://neosmart.net/blog/2008/window...disc-download/
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  #8  
Old September 18th, 2009, 07:36 AM
melter melter is offline
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Thanks for the information. I'll d/load the disk over the weekend and post the results back on here.
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  #9  
Old September 18th, 2009, 07:38 PM
Billy_Black Billy_Black is offline
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Quote:
Originally Posted by renegade600 View Post
if you cannot find a vista dvd you can try the following and create a disk just for this purpose. It cannot be use to install or reinstall vista.

http://neosmart.net/blog/2008/window...disc-download/
Nice.
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  #10  
Old September 21st, 2009, 10:24 PM
melter melter is offline
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Problem solved! Many thanks to jazz836062 for suggesting a system restore and thanks to renegade600 for the link to the repair disk when I couldn't beg, borrow or steal a vista disk!
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  #11  
Old September 21st, 2009, 10:36 PM
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renegade600 renegade600 is offline
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glad things are working again and thanks for the update.
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