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  #1  
Old September 11th, 2009, 11:37 AM
tamiseib tamiseib is offline
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Help with Vista crashes

Hello,
First I had some problems with itunes which brought me to this website. Those have since been fixed, but more have came up. I have learned alot, but am still not very good with computers or their terms. The meat and bones of my problems can be found here http://www.cybertechhelp.com/forums/...8&goto=newpost. i am just about to uninstall McAfee and reinstall- but am also a little worried that is half the problem- I really have no idea what I am doing. I would take all the help that I can get. Thank you so much for any that you could give me
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  #2  
Old September 12th, 2009, 01:23 AM
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AnnMarie AnnMarie is offline
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Hi tamiseib, I would like to see the log generated when you ran chkdsk.

You can view the log in Event Viewer. Hit the Windows key plus r and type:

eventvwr.msc

and ok. Click on Windows Logs > Application and find all the Events for the date you ran Chkdsk and look under Source for wininit. Doubleclick to open and you should see the results. Click on copy and paste the information here.

I also see that a dirty bit was set so I want to check the current status of your drive. Open an elevated command prompt. To do this type cmd in the Start Search box and it will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Copy and paste the below command after the prompt > and hit Enter.

fsutil dirty query c: > c:\dirty.txt & start notepad c:\dirty.txt

Notepad will pop up with some information. Copy and paste it in this thread.
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  #3  
Old September 12th, 2009, 07:16 PM
tamiseib tamiseib is offline
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Thank you so much for helping me. Please keep in mind I am not very computer literate and my computer is very slow and probably moments away from crashing. That being said . . I started to do the event log view thing and remembered that I had already posted that information on the spykiller website for the other cybertech guy. Can you see that from the last forum- where it's at I mean. He came across like I was a little crazy, but when I get to that screen there are literally 42,234 events that start and try to load. If I try to copy and paste them or anything my computer is not gonna like it. In fact, even when I clicked on it the blue circle started and I was afraid it was going to crash, so I clicked the red "x" and just got out of there. I still have those files from "apps" and "systems" zipped on my desktop- if there is anything you would like me to do with them. Although I am not even sure I did that right. Like I said- I really don't know what I am doing here- but am willing and perfectly capable of learning, if you will teach me.

The second request was relatively easy, but offers little results. The notepad message was and I quote Volume - c: is NOT Dirty

So, that is all the information I have for now. What can I do next?
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  #4  
Old September 12th, 2009, 07:23 PM
tamiseib tamiseib is offline
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What do ya know - guess I didn't click out- once it loaded I found the winnit. Decided to go for it- Maybe this is useful information.

xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2009-09-11T21:59:39.000Z" />
<EventRecordID>55025</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Tami-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Checking file system on C: The type of the file system is NTFS. One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue. Windows will now check the disk. 134912 file records processed. 1230 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. The VCN 0x39 of index $I30 in file 0xa3c1 is already in use. Correcting error in index $I30 for file 41921. The down pointer of current index entry with length 0x78 is invalid. 03 b3 01 00 00 00 29 00 78 00 5a 00 01 00 00 00 ......).x.Z..... c1 a3 00 00 00 00 26 00 a0 25 7f 38 31 30 ca 01 ......&..%.810.. b0 4c 7f 38 31 30 ca 01 0c f2 8e 0b fd ff ff 7f .L.810.......... a0 25 7f 38 31 30 ca 01 00 10 00 00 00 00 00 00 .%.810.......... 8f 0f 00 00 00 00 00 00 20 20 00 00 00 00 00 00 ........ ...... 0c 02 33 00 39 00 36 00 36 00 38 00 33 00 7e 00 ..3.9.6.6.8.3.~. 31 00 2e 00 4a 00 50 00 47 00 70 00 67 00 2e 00 1...J.P.G.p.g... ff ff ff ff ff ff ff ff 77 ba 01 00 00 00 36 00 ........w.....6. b8 00 9a 00 01 00 00 00 c1 a3 00 00 00 00 26 00 ..............&. Sorting index $I30 in file 41921. The VCN 0x3a of index $I30 in file 0xd1a0 is already in use. Correcting error in index $I30 for file 53664. The two index entries of length 0x80 and 0x78 are either identical or appear in the wrong order. ff c8 01 00 00 00 36 00 80 00 6e 00 00 00 00 00 ......6...n..... a0 d1 00 00 00 00 10 00 c0 15 52 32 36 30 ca 01 ..........R260.. d0 00 5c 32 36 30 ca 01 0c f1 f6 0d fd ff ff 7f ..\260.......... c0 15 52 32 36 30 ca 01 00 20 00 00 00 00 00 00 ..R260... ...... 42 19 00 00 00 00 00 00 20 20 00 00 00 00 00 00 B....... ...... 16 01 39 00 34 00 5f 00 37 00 38 00 33 00 5f 00 ..9.4._.7.8.3._. 34 00 30 00 35 00 31 00 5f 00 30 00 31 00 32 00 4.0.5.1._.0.1.2. 5b 00 31 00 5d 00 2e 00 6a 00 70 00 67 00 00 00 [.1.]...j.p.g... 64 00 33 00 37 00 33 00 64 00 30 00 64 00 64 00 d.3.7.3.d.0.d.d. ---------------------------------------------------------------------- 5d b1 01 00 00 00 45 00 78 00 5e 00 01 00 00 00 ].....E.x.^..... a0 d1 00 00 00 00 10 00 c0 35 36 38 31 30 ca 01 .........56810.. 60 2d 3a 38 31 30 ca 01 14 f4 f8 0d fd ff ff 7f `-:810.......... c0 35 36 38 31 30 ca 01 00 10 00 00 00 00 00 00 .56810.......... 6b 0f 00 00 00 00 00 00 20 20 00 00 00 00 00 00 k....... ...... 0e 01 34 00 32 00 30 00 39 00 32 00 31 00 31 00 ..4.2.0.9.2.1.1. 5b 00 31 00 5d 00 2e 00 6a 00 70 00 67 00 2e 00 [.1.]...j.p.g... 3a 00 00 00 00 00 00 00 52 c4 01 00 00 00 3a 00 :.......R.....:. 78 00 5a 00 01 00 00 00 a0 d1 00 00 00 00 10 00 x.Z............. Sorting index $I30 in file 53664. The VCN 0x3b of index $I30 in file 0x14ff4 is already in use. Correcting error in index $I30 for file 86004. The down pointer of current index entry with length 0x70 is invalid. 2a b0 01 00 00 00 47 00 70 00 56 00 01 00 00 00 *.....G.p.V..... f4 4f 01 00 00 00 1b 00 e0 07 a4 37 31 30 ca 01 .O.........710.. f0 2e a4 37 31 30 ca 01 14 f4 f8 0d fd ff ff 7f ...710.......... e0 07 a4 37 31 30 ca 01 00 10 00 00 00 00 00 00 ...710.......... 39 03 00 00 00 00 00 00 20 20 00 00 00 00 00 00 9....... ...... 0a 01 69 00 65 00 37 00 5b 00 31 00 5d 00 2e 00 ..i.e.7.[.1.]... 63 00 73 00 73 00 68 00 ff ff ff ff ff ff ff ff c.s.s.h......... d7 b4 01 00 00 00 25 00 a0 00 82 00 01 00 00 00 ......%......... Sorting index $I30 in file 86004. Index entry main_flash_0[1].swf of index $I30 in file 0xa3c1 points to unused file 0x1e6eb. Deleting index entry main_flash_0[1].swf in index $I30 of file 41921. Index entry MAIN_F~1.SWF of index $I30 in file 0xa3c1 points to unused file 0x1e6eb. Deleting index entry MAIN_F~1.SWF in index $I30 of file 41921. Index entry get_mute_status[1].htm of index $I30 in file 0x14ff4 points to unused file 0x1e6ee. Deleting index entry get_mute_status[1].htm in index $I30 of file 86004. Index entry GET_MU~1.HTM of index $I30 in file 0x14ff4 points to unused file 0x1e6ee. Deleting index entry GET_MU~1.HTM in index $I30 of file 86004. Index entry HE1CE4~1.SWF of index $I30 in file 0x14ff4 points to unused file 0x1e6ec. Deleting index entry HE1CE4~1.SWF in index $I30 of file 86004. Index entry header_xbutton[8].swf of index $I30 in file 0x14ff4 points to unused file 0x1e6ec. Deleting index entry header_xbutton[8].swf in index $I30 of file 86004. Index entry xbutton_short[2].swf of index $I30 in file 0x14ff4 points to unused file 0x1e6ed. Deleting index entry xbutton_short[2].swf in index $I30 of file 86004. Index entry XBUTTO~2.SWF of index $I30 in file 0x14ff4 points to unused file 0x1e6ed. Deleting index entry XBUTTO~2.SWF in index $I30 of file 86004. 517135 index entries processed. CHKDSK is recovering lost files. Recovering orphaned file 3[1].jpg (104716) into directory file 53664. Recovering orphaned file 3_1_~1.JPG (104716) into directory file 53664. Recovering orphaned file 391463~1.JPG (110812) into directory file 41921. Recovering orphaned file 3914630[1].jpg (110812) into directory file 41921. Recovering orphaned file 344134~1.JPG (111194) into directory file 41921. Recovering orphaned file 3441340[1].jpg (111194) into directory file 41921. Recovering orphaned file 3966834[1].jpg (111363) into directory file 41921. Recovering orphaned file 353381~1.JPG (111470) into directory file 41921. Recovering orphaned file 3533812[1].jpg (111470) into directory file 41921. Recovering orphaned file 396625~1.JPG (111487) into directory file 41921. Recovering orphaned file 3966253[1].jpg (111487) into directory file 41921. Recovering orphaned file 343030~1.JPG (111492) into directory file 41921. Recovering orphaned file 3430308[1].jpg (111492) into directory file 41921. Recovering orphaned file 356764~1.JPG (111681) into directory file 41921. Recovering orphaned file 3567643[1].jpg (111681) into directory file 41921. Recovering orphaned file 3NB3K5~1.JPG (113479) into directory file 53664. Recovering orphaned file 3nb3k53m55Q95Pa5Rc992de33fb431eef1497[1].jpg (113479) into directory file 53664. Recovering orphaned file 3PC3O0~1.JPG (113509) into directory file 53664. Recovering orphaned file 3pc3o03l85O95Qd5R39974328fb18dc7c1815[1].jpg (113509) into directory file 53664. Recovering orphaned file 3P73O0~1.JPG (113512) into directory file 53664. Recovering orphaned file 3p73o03lc5Qe5Rf5S69971a7e8d8b3b431a9c[1].jpg (113512) into directory file 53664. Recovering orphaned file 3NE3MC~1.JPG (113534) into directory file 53664. Recovering orphaned file 3ne3mc3l35O05Qc5P0997cb64d9e5db321234[1].jpg (113534) into directory file 53664. Recovering orphaned file 3NE3K0~1.JPG (113537) into directory file 53664. Recovering orphaned file 3ne3k03p65O15Qa5P3997a8145d2a812b1728[1].jpg (113537) into directory file 53664. Recovering orphaned file 3OD3P4~1.JPG (113544) into directory file 53664. Recovering orphaned file 3od3p43le5O85P35R39964ec6aec65e841ec5[1].jpg (113544) into directory file 53664. Recovering orphaned file HEALTH~1.GIF (113719) into directory file 86004. Recovering orphaned file health_22_041609[1].gif (113719) into directory file 86004. Recovering orphaned file 3175TY~1.JPG (115821) into directory file 41921. Recovering orphaned file 31[1].gif (115991) into directory file 41921. Recovering orphaned file 31_1_~1.GIF (115991) into directory file 41921. Recovering orphaned file HELP-H~1.GIF (118736) into directory file 86004. Recovering orphaned file HELP-hover[1].gif (118736) into directory file 86004. Recovering orphaned file HIGHLI~1.JS (120625) into directory file 86004. Recovering orphaned file highlights[1].js (120625) into directory file 86004. Recovering orphaned file HOLIDA~1.JPG (121084) into directory file 86004. Recovering orphaned file HolidaySoS145x110[1].jpg (121084) into directory file 86004. Recovering orphaned file {E73F8~1 (124070) into directory file 77118. Recovering orphaned file {e73f8bde-dac2-4c08-9afe-f4de9516e64b} (124070) into directory file 77118. Recovering orphaned file {C8908~1 (124072) into directory file 77114. Recovering orphaned file {c8908cc3-ffb4-46fe-8160-234b6bab02dd} (124072) into directory file 77114. Recovering orphaned file I08PEQ~1 (124345) into directory file 86004. Recovering orphaned file I08PEQCAG5VLDOCA2ODJ9ECAFLBHJ1CAYY2E6QCAB9YS29CAUZ XWJQCAXL806ACA5TIJ77CAQD5CNDCA8M76ANCAAKU8F8CADAOJ I1CANS5LARCA8XTKCSCAD0YIE6CAYY7DC8CAABIDSKCAPROP1Z CA01FP94 (124345) into directory file 86004. Recovering orphaned file HEADER~1.SWF (124379) into directory file 86004. Recovering orphaned file HEADER~2.SWF (124382) into directory file 86004. Recovering orphaned file HEADER~3.SWF (124383) into directory file 86004. Recovering orphaned file HEADER~4.SWF (124385) into directory file 86004. Recovering orphaned file GET_MU~1.HTM (124489) into directory file 41921. Recovering orphaned file get_mute_status[1].htm (124489) into directory file 41921. 33 unindexed files processed. 134912 security descriptors processed. Cleaning up 220 unused index entries from index $SII of file 0x9. Cleaning up 220 unused index entries from index $SDH of file 0x9. Cleaning up 220 unused security descriptors. 19094 data files processed. CHKDSK is verifying Usn Journal... The remaining of an USN page at offset 0x6eabeae0 in file 0x12cea should be filled with zeros. Repairing Usn Journal file record segment. 34352120 USN bytes processed. Usn Journal verification completed. Correcting errors in the master file table's (MFT) BITMAP attribute. Correcting errors in the Volume Bitmap. Windows has made corrections to the file system. 72340663 KB total disk space. 38377756 KB in 112657 files. 57976 KB in 19095 indexes. 0 KB in bad sectors. 239275 KB in use by the system. 65536 KB occupied by the log file. 33665656 KB available on disk. 4096 bytes in each allocation unit. 18085165 total allocation units on disk. 8416414 allocation units available on disk. Internal Info: 00 0f 02 00 b4 02 02 00 2f 84 03 00 00 00 00 00 ......../....... 43 03 00 00 2c 00 00 00 8f 09 00 00 00 00 00 00 C...,........... dd 9d bb 04 00 00 00 00 04 30 4a 8b 00 00 00 00 .........0J..... 50 15 68 11 00 00 00 00 00 00 00 00 00 00 00 00 P.h............. 00 00 00 00 00 00 00 00 e5 51 93 b2 00 00 00 00 .........Q...... 64 7a da 00 00 00 00 00 c0 1f a7 00 28 d7 29 00 dz..........(.). b8 cb 33 00 10 00 00 00 34 1d a7 00 68 d8 29 00 ..3.....4...h.). Windows has finished checking your disk. Please wait while your computer restarts.</Data>
</EventData>
</Event>
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  #5  
Old September 13th, 2009, 12:38 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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Well the good news is that chkdsk didnt find any bad sectors on your hard drive and it has fixed the problem that it reported initially.

To save me reading the information in link you posted everytime I reply to your topic, can you please bring me up to date with what problems still exist after running chkdsk and whether or not you have uninstalled McAfee.
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  #6  
Old September 13th, 2009, 01:42 AM
tamiseib tamiseib is offline
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Well I guess in my elementary terms it is that I keep getting the blue screen of death and I feel as though my computer is about to completely crash at any moment. The more in depth I get with these steps it seems like there are errors and failures all over the place. The error log goes back to April, 44k errors and failures since then seems like a huge amount to me (again that isn't saying much).

I have uninstalled McAfee. Should I reinstall?

Should I just restore to factory settings? I am worried that one of these times it is going to shut off and it's not going to turn back on.

Thank you so much for your help.
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  #7  
Old September 13th, 2009, 01:59 AM
tamiseib tamiseib is offline
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P.S. I am going to computer -local disk- right clicking- going to properties-then checking volume for errors. Everytime I get the blue screen. (about once a day) Is this the best thing? and is it what you mean by "chkdsk"?
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  #8  
Old September 13th, 2009, 02:58 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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Quote:
I have uninstalled McAfee. Should I reinstall?
No, not until we get the issue sorted out.

Quote:
P.S. I am going to computer -local disk- right clicking- going to properties-then checking volume for errors. Everytime I get the blue screen. (about once a day) Is this the best thing?
No you shouldnt have to do this. The problem may be hardware related and if this proves to be the most likely case, I cant help you. You will need to post a new topic in our Hardware Forum.

It's also possible that you may have a corrupted profile and that is quite easily checked. I want you to create a new user account with Admin permissions (see here for help to do this) and then shut down yor computer for a few minutes. Restart it and logon to the new Account and use it for a day or two. Are you still getting blue screens? If so, please copy exactly what you see and post it here please. It will be very helpful to have the error message.
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  #9  
Old September 13th, 2009, 01:26 PM
tamiseib tamiseib is offline
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Well the computer has officially crashed. When I turn it on I get the black screen that says start normally or launch repair. I have tried both. Repair mode does a little of nothing and shuts down nothing and shuts off anyway. Starting up normally flickers blue and comes back to the black screen. I am able to get to a system recovery place with the repair mode, but it takes me to a place where I can choose from Administrator-guest-Tam as a user ID and then a password field. I am not a complicated person- and don't have passwords on the computer anyway- but tried all three with the one password it could have been and it says that my account is disabled. Wish we would have came up with that idea before. I am not sure tht I am willing to put that much money into this laptop. I paid 600.00 bucks maybe three years ago. It is an HP has a widescree- and it makes me pretty mad, but I have already wasted so much time. Is it fixable? do you have any idea how much? and what kind of info do you need to let me know if you think it is worth it? I just need an educated opinion. Please - Thank you, again for all of your help and all of your time. Tami
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  #10  
Old September 13th, 2009, 09:43 PM
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AnnMarie AnnMarie is offline
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Quote:
I am able to get to a system recovery place with the repair mode, but it takes me to a place where I can choose from Administrator-guest-Tam as a user ID and then a password field. I am not a complicated person- and don't have passwords on the computer anyway- but tried all three with the one password it could have been and it says that my account is disabled.
If you have no password, did you try leaving the password field blank and hitting Enter? If not, this is Hewlett Packard's version of the Recovery Environment and you will have to refer to your documentation or contact them for further help. I always use the Vista DVD and have no experience with HP's cut down version.

Quote:
Wish we would have came up with that idea before.
I dont understand why you would say this. Firstly, we were able to work in Windows so there was no need to resort to the Recovery Environment. Secondly, we still havent established whether the problem is hardware related or software related and if the former, repairing your OS isnt going to be much help. I am leaning toward a hardware issue though.

Quote:
Is it fixable? do you have any idea how much? and what kind of info do you need to let me know if you think it is worth it? I just need an educated opinion. Please
Most problems can be fixed but as I said, I dont know whether your issue is hardware or software related and I have no idea what it might cost to fix. You have to remember that I have only seen the results of when you ran chkdsk and it's impossible to diagnose a problem from that meagre information. I am also sitting at a computer thousands of miles away. We dont even use the same currency as you and charges are very different here. Your best bet is to take it into a repair shop and ask for a quote before they do any work on it. I am sorry Tami, but that the best advice I can offer.
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