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Old March 5th, 2019, 11:47 AM
evanandrew3333 evanandrew3333 is offline
Join Date: Feb 2019
Posts: 79
Intel Driver &Support Assistant

"Sorry, no software updates are available"

Well ever since running SFC scan, the computer has gone back
to being slow again, with both internet and programs running slow.

I'm going to turn it off, unplug and install the two new RAM sticks
into the expansion slots, leaving the old one in.

Will report back results.
Old March 5th, 2019, 12:10 PM
evanandrew3333 evanandrew3333 is offline
Join Date: Feb 2019
Posts: 79
Well, that was terrifying. Not sure if I seated or broke
something. AT any rate, the computer has never booted up that quickly before, and internet is fast. Open Office Writer
never turned on that quickly before.

I ran DXDIAG, and it says "Memory 10240 MB RAM"
Which I think means it recognizes over 10 GB

Which I think means all three of the sticks are working.

Should I leave this alone now, or reinstall the final old stick?
Old March 5th, 2019, 03:18 PM
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Jintan Jintan is offline
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Join Date: Dec 2004
Posts: 52,282
Since you are still testing whether or not that one stick you removed was causing the blue screens, I suggest just leaving it out for now. If you have no blue screens in a couple of days, then you may want to try to put it back in, but I think it's highly suspect of being the culprit in this problem.
Old March 5th, 2019, 03:28 PM
evanandrew3333 evanandrew3333 is offline
Join Date: Feb 2019
Posts: 79
Sorry, Jintan, but your last post was VERY CONFUSING.

You say, "Since you are still testing whether or not that one stick you removed was causing the blue screens,"

Uh, no.

No, as I thought I clearly said, I am NOT still testing that one stick by itself.

I thought I had Clearly Said that I was leaving it in but ALSO adding in two brand
new RAM sticks.

About seven thousand times now in this thread I have asked the question:
"Can a RAM stick be PARTIALLY bad, or is it either fully functional or completely dead?"

So far, I have not seen any answer.

Since that is the case, I left the one old stick in

Now, I have asked, 'should I ALSO put back in the OTHER old stick?"

And, as usual, not really getting DIRECT aswers to SPECIFIC Questions.

Tired of this.
Old March 5th, 2019, 07:51 PM
evanandrew3333 evanandrew3333 is offline
Join Date: Feb 2019
Posts: 79
Well I am nervous about my new RAM.

In an unrelated matter, I was having trouble with Windows Media Player.
I decided to completely delete it, and download a fresh version.

Unfortunately it did not show up in a "Add or Remove Programs" search.

Instead I found something I did not recognize called WMP Codec pack.
I deleted/uninstalled that but it said I had to reboot.

I rebooted and was VERY unhappy.
Black screen for a long long long five minutes.
That is not right.
With the new Ram the first time it loaded to my desktop in about 10 seconds.

Running HP support Assistant. First Checked for Updates.
That ran for a long time, but did not produce anything at all, no "results" box came up.

So, I went to the internet, www.microsoft.com

Actually think I am having a nightmare, literally.

I currently have WMP on my computer and it is up and running as I speak.
Yet the Microsoft page says:

"Windows Media Player is not compatible with your system.
You are running Windows 7 64 bit. Although Windows Media Player will not run on
your system, you can download Windows Media Player for other operating systems.
Which version would you like to download?"


Can anyone make a shred of sense out of this?
Old March 5th, 2019, 08:56 PM
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Murf Murf is offline
Join Date: Oct 2001
O/S: Windows XP Pro
Posts: 17,405
1st A memory stick (Modules) can have many chips on it; depending on the size of the memory and style. Each little chip holds bits of data they can get corrupted (referred to as Bad) a row of chips is called a bank.

Memory ( Ram) is divided into pages and banks, and it is actually faster to access locations that are in the same page and bank as the last one. So if one bank goes bad the computer cannot find what it is looking for (simplistic answer)

Windows Media Player 12 is included in Windows 7 and 8. To properly uninstall it:

You need to log in to your PC using an account that has administrative privileges. Once you log in, click on Start>Control Panel>Programs>Programs and Features.

This will open the Uninstall or Change a Feature window. To the far left of the window, click on the link titled Turn Windows Features On or Off.

You should now be looking at the Turn Windows Features On or Off window. This is the window where you can install, uninstall, turn on, and turn off many of Windows 7ís applications and features.

Locate a folder in the window labeled Media Features and click the Plus symbol next to it. Listed here are the media features installed on your PC.

Look for an entry labeled Windows Media Player and uncheck the box next to it. Click the OK button and follow the directions to uninstall the player.

If you decide you want to use Windows Media Player again, log in to Windows 7 using an account with administrative privileges. Go to the Turn Windows Features On or Off window and recheck the box next to Windows Media Player under the Media Features folder. Follow the onscreen instructions and you will be able to use the application again.

Windows Media Player needs WMP Codec pack to run.

Now having said this, most folks, me included will use VLC as a media player instead of Windows.


You will find it does a better job. And I would suggest this.

OK! you left one stick in and added the new memory. How much memory do you have installed? How much "OLD" and How Much "NEW"?
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