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  #1  
Old April 9th, 2012, 03:58 AM
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Jaytee Jaytee is offline
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Computer repair but no Media player.

Hi All,
My Sis in law just got her computer fixed and a new hard drive installed but for some reason Media player did not survive the transfer process.
I recommended that she go to the MS site and download another one.
Was that the correct thing to do???
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  #2  
Old April 9th, 2012, 04:19 AM
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AnnMarie AnnMarie is offline
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I guess so but that's weird. WMP 11 is standard in all editions of Vista. How did they reinstall the OS? I wonder what else is missing.
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  #3  
Old April 9th, 2012, 04:31 AM
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Quote:
Originally Posted by AnnMarie View Post
I guess so but that's weird. WMP 11 is standard in all editions of Vista. How did they reinstall the OS? I wonder what else is missing.
Hi Anne Marie, I know the thing was crook because it kept crashing when I was down there a while back.
I think they replaced a couple of capacitors and a hard drive here is a part quote from my SIL's email re the problem:

"there was thoughts of a new computer but they couldn't transfer
vista and that would have added a new system to the cost so they
soldered on new ones and also a new hard drive hence the transferring of
programmed missing the media all the info is there it just won't play so
hopefully may be an on the phone fix".

Hoping this makes more sense to you than it did to me......
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  #4  
Old April 9th, 2012, 09:23 AM
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Sounds as though she has OEM software which is not transferable to a new computer so they repaired her computer rather than selling her a new one. They probably imaged her drive but the rest is anyone's guess.
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  #5  
Old April 9th, 2012, 11:22 AM
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renegade600 renegade600 is offline
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to answer the question, you may not have to download it from microsoft. Go to your control panel, click on programs and features. then click turn windows features on. Hopefully it will be there.
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  #6  
Old April 9th, 2012, 09:42 PM
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Well I have not heard back from her since I sent her the MS link so here's hoping.
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  #7  
Old April 10th, 2012, 11:31 AM
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Quote:
Originally Posted by renegade600 View Post
to answer the question, you may not have to download it from microsoft. Go to your control panel, click on programs and features. then click turn windows features on. Hopefully it will be there.
Sorry Dan,
I missed your post... Referred your answer to her so waiting to see what happened..
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