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Windows XP Problem solving for the Windows XP Operating System

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  #1  
Old April 21st, 2005, 05:46 AM
hurleyun999 hurleyun999 is offline
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Please Help!!!!!!!! Im Going Crazy

i have a hp laptop runnning xp home. one day i turned it on and it went to a blue screen saying unmountable_boot_volume. its actually my parents computer and they have lost the xp discs that come witht the computer. not only do i not have the discs but a couple of weeks before this happened the cd-rom also stopped working. please any help would be greatly appreciated
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  #2  
Old April 21st, 2005, 07:09 AM
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AnnMarie AnnMarie is offline
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Welcome to CTH hurleyun999. This laptop may just have a corrupted boot.ini. Scroll to the bottom of this page and try both fixes if necessary (Possible Fix by reconfiguring boot.ini using Recovery Console and One more suggestion from MVP Alex Nichol)

You can download the XP bootdisks from here

Let us know the outcome.
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  #3  
Old April 21st, 2005, 07:19 AM
hurleyun999 hurleyun999 is offline
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sorry but i tried the setup floppys and it says Boot: I/O error reading disk-please insert another disk ps. what did you mean by ~~~~(Scroll to the bottom of this page and try both fixes if necessary (Possible Fix by reconfiguring boot.ini using Recovery Console and One more suggestion from MVP Alex Nichol)
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  #4  
Old April 21st, 2005, 07:26 AM
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AnnMarie AnnMarie is offline
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Ah sorry, I forgot to post the link. See here.

If it is a boot.ini problem, you should be able to boot into Windows with a bootdisk created with the XP Quick Boot Diskette files here
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  #5  
Old April 21st, 2005, 07:40 AM
hurleyun999 hurleyun999 is offline
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i put the files on a floppy and started the pc. it read the floppy and then said
~~~windows could not start because the following file is missing or corrupt:<windows root>\system32\hal.dll
please reinstall a copy of the above file~~~~~~ now what can i do
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  #6  
Old April 21st, 2005, 07:50 AM
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AnnMarie AnnMarie is offline
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Unfortunately, its going from bad to worse hurleyun999. A corrupt Hal usually requires a reinstallation. I am not aware of another solution.
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  #7  
Old April 21st, 2005, 07:55 AM
hurleyun999 hurleyun999 is offline
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thanks anyways......if you have anymore ideas please post them.....they would be very much appreciated
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  #8  
Old April 21st, 2005, 07:57 AM
hurleyun999 hurleyun999 is offline
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what do you mean by reinstallation because if i can somehow reinstall any form of windows to get this pc working that would be great. the saved info on the harddrive is of no importance to me
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  #9  
Old April 21st, 2005, 08:00 AM
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How old is the laptop?
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  #10  
Old April 21st, 2005, 08:02 AM
hurleyun999 hurleyun999 is offline
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2-3 years old is there any possible solution to get any use out of it
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  #11  
Old April 21st, 2005, 08:05 AM
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You will need the restore disks hurleyun999 for your model but if you give Hewlett Packard a call, they should be able to provide you with them but they will probably charge a fee for doing so.
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  #12  
Old April 21st, 2005, 08:10 AM
hurleyun999 hurleyun999 is offline
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will these disks likely fix it or could there be a potential hardware problem because i know how delicate laptops can be~thanx
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  #13  
Old April 21st, 2005, 08:21 AM
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AnnMarie AnnMarie is offline
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The disks will restore the operating system providing there are no hardware problems. At this stage there is no way of knowing what the issue is. If I were you, I would take it to my local HP agent and ask for a quote to repair it. As you say, laptops are just a bit more complex.
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