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Old October 3rd, 2016, 02:19 AM
robqx4's Avatar
robqx4 robqx4 is offline
Join Date: Sep 2005
Posts: 55
Question Black Screen No Cursor After W10 Updates


My friends HP Z1 AIO computer did some Windows 10 updates (said it took hours to complete) and now it boots up to a black screen no cursor.

I have tried doing a system restore, but the only dates he had were from the same day this happened 9/30/16. Restore didn't fix it.

We can boot up in Safe Mode just fine. When I went into check on what updates were installed that day there were about 25-30 pertaining to Office 2010 and 3 for Windows itself. I uninstalled the 3 Windows updates thinking that might help, but it didn't!
I also updated the Video driver along with about 10 other drivers while in Safe Mode, but that didn't help either.

I'm stuck!

Please Help,

Thank You,

Rob S.

Last edited by robqx4; October 3rd, 2016 at 02:22 AM.
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Old October 3rd, 2016, 04:06 PM
Murf's Avatar
Murf Murf is offline
Join Date: Oct 2001
O/S: Windows XP Pro
Posts: 17,434
Appears Windows is not finding the Video Driver. In SAFE MODE it will load a generic one. Have you tried Troubleshooting? If you are getting to the screen that has Safe Mode then there is a troubleshooting entry.
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Old October 3rd, 2016, 05:29 PM
robqx4's Avatar
robqx4 robqx4 is offline
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Posts: 55
Hello Murf,

Ok, I will give that a shot.

Thank You,

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