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Windows XP Problem solving for the Windows XP Operating System

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  #1  
Old October 16th, 2003, 07:36 PM
robybob robybob is offline
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Age: 49
Posts: 7
File saving problem
Ok, here is the problem.
(This happens with any program I use from Flash to Word.)

If I am working on a file and I save it, multiple times even, and then while still having it open either the software or OS crashes, when I open the file the next time all those saves I made are lost. So what I end up doing , in order to make sure the progress I have made is saved, is closing the file and then reopening it.
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  #2  
Old October 17th, 2003, 01:02 AM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
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Posts: 59,810
Hi robybob - could you run regedit (Start > Run and type regedit then click on OK) and tell us what values are assigned to the below key (and the value data)
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies\Explorer
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  #3  
Old October 17th, 2003, 05:01 AM
robybob robybob is offline
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Posts: 7
(Default) REG_SZ
NoDriveTypeAutoRun REG_BINARY 5f 00 00 00
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  #4  
Old October 18th, 2003, 12:32 AM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
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I see that autorun has been disabled robybob but that doesnt help with your immediate problem.

I guess you have checked your file permissions although it wouldnt account for the crashes.

It might be a good idea if we had a look at what is running on your PC. Go here and download and run a scan with Hijack This. Most of the files listed will be harmless and/or required so do not make any changes, just click on Save Log, copy it and post it back in this thread.
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  #5  
Old October 18th, 2003, 12:47 AM
robybob robybob is offline
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Join Date: Oct 2003
Age: 49
Posts: 7
Actually, the crashing isn't the 'problem', lol.

This is what I got from Hijackthis:

Logfile of HijackThis v1.97.3
Scan saved at 7:46:24 PM, on 10/17/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
F:\WINDOWS\System32\smss.exe
F:\WINDOWS\system32\winlogon.exe
F:\WINDOWS\system32\services.exe
F:\WINDOWS\system32\lsass.exe
F:\WINDOWS\system32\svchost.exe
F:\WINDOWS\System32\svchost.exe
F:\WINDOWS\system32\spoolsv.exe
F:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
F:\Program Files\Norton Internet Security Professional\NISUM.EXE
F:\Program Files\Common Files\Symantec Shared\ccApp.exe
F:\Program Files\QuickTime\qttask.exe
F:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
F:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
F:\Program Files\FolderClone\folderclone.exe
F:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
F:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
F:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
F:\WINDOWS\twain_32\A4S2_600\watch.exe
F:\Program Files\MSCAN\Msoffice\panel.exe
F:\Program Files\Messenger\msmsgs.exe
F:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
F:\WINDOWS\System32\Ati2evxx.exe
F:\Program Files\Norton Internet Security Professional\ccPxySvc.exe
F:\WINDOWS\System32\CTsvcCDA.EXE
F:\WINDOWS\system32\crypserv.exe
F:\Program Files\Norton AntiVirus\navapsvc.exe
F:\WINDOWS\System32\MsPMSPSv.exe
F:\WINDOWS\System32\devldr32.exe
F:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
F:\Program Files\Microsoft Office\Office10\WINWORD.EXE
F:\Program Files\Microsoft Office\Office10\EXCEL.EXE
F:\Program Files\Internet Explorer\iexplore.exe
F:\Program Files\Macromedia\Flash MX\Flash.exe
F:\Program Files\MSN Messenger\msnmsgr.exe
F:\Program Files\Internet Explorer\iexplore.exe
F:\WINDOWS\System32\svchost.exe
F:\Program Files\AIM95\aim.exe
F:\Program Files\Common Files\Adobe\Web\AOM.exe
F:\Program Files\Internet Explorer\iexplore.exe
F:\WINDOWS\explorer.exe
F:\Program Files\Microsoft ActiveSync\WCESMgr.exe
F:\Program Files\Adobe\Photoshop 6.0\Photoshp.exe
F:\Program Files\Common Files\Real\Update_OB\realsched.exe
F:\WINDOWS\system32\NOTEPAD.EXE
F:\Documents and Settings\Robybob\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.flazoom.com/
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_0/home.html"); (F:\Documents and Settings\Robybob\Application Data\Mozilla\Profiles\default\quop9m51.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://F%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_01.src"); (F:\Documents and Settings\Robybob\Application Data\Mozilla\Profiles\default\quop9m51.slt\prefs.j s)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - F:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - f:\windows\googletoolbar_en_2.0.95-big.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - F:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - F:\WINDOWS\system32\Msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - F:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - f:\windows\googletoolbar_en_2.0.95-big.dll
O4 - HKLM\..\Run: [ccApp] "F:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "F:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [TkBellExe] "F:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "F:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [RoxioEngineUtility] "F:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioDragToDisc] "F:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "F:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [folderclone] F:\Program Files\FolderClone\folderclone.exe
O4 - HKLM\..\Run: [ATIPTA] F:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "F:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - Startup: Watch.lnk = F:\WINDOWS\twain_32\A4S2_600\watch.exe
O4 - Global Startup: Acrobat Assistant.lnk = F:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = F:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = F:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = F:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: TextBridge Instant Access OCR.lnk = F:\Program Files\TextBridge Classic\Bin\TBMenu.exe
O8 - Extra context menu item: &Google Search - res://f:\windows\GoogleToolbar_en_2.0.95-big.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://f:\windows\GoogleToolbar_en_2.0.95-big.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://f:\windows\GoogleToolbar_en_2.0.95-big.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Si&milar Pages - res://f:\windows\GoogleToolbar_en_2.0.95-big.dll/cmsimilar.html
O8 - Extra context menu item: Sothink SWF Decompiler - F:\Program Files\SourceTec\Sothink SWF Decompiler\InternetExplorer.htm
O8 - Extra context menu item: Translate Page - res://f:\windows\GoogleToolbar_en_2.0.95-big.dll/cmtrans.html
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: SWFDecompiler (HKLM)
O9 - Extra 'Tools' menuitem: Sothink SWF Decompiler (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: F:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...irector/sw.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/013b6535bb65b59...p/RdxIE601.cab
O16 - DPF: {82202BE7-C56A-487E-9E55-D84BDC1A5776} (AnarkClient Class) - http://install.anark.com/client/vers...n/AMClient.cab
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://www.wave5.net/ts/msrdp.cab
O16 - DPF: {9CCE3B43-4DE0-4236-A84E-108CA848EE6A} (WebCam Control) - http://www.webcamnow.com/broadcast/ActiveXWebCam.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...651.2335416667
O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.0_01) -
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {E123BED4-B8C7-42BB-958F-F13CA77EF95D} (Anark Client ActiveX Control) - http://install.anark.com/client/vers...n/AMClient.cab
O16 - DPF: {FC327B3F-377B-4CB7-8B61-27CD69816BC3} - http://www.getweathercast.com/WeatherAutoCAST0019.cab
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  #6  
Old October 18th, 2003, 01:38 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Hi robybob - I cannot see any one program that is obviously causing your problem but you do have a lot of unneccesary startups (O4's and Global Startups in the log). Try disabling some using msconfig and see if that helps. Have a look here for help in deciding which startups can be safely disabled.
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