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Old June 16th, 2011, 08:19 PM
jmh0112 jmh0112 is offline
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Join Date: Jun 2011
Posts: 3
Slow DSL speeds - modem?

Have been having problems with slow ATT DSL speeds. Signed up for up to 3mb service but have been getting just .25mb or at times .50mb. Have used ATT diagnostics tool and at times cannot connect at all. When I can connect, tool doesnt tell me anything. Have an Actiontec DSL modem. Is it possible for a modem to fail intermittently or to run slow speeds?

Issues with contacting ATT. Put on hold forever, give up out of frustration.

Looking for a starting point to fix. Thanks
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Old June 16th, 2011, 08:55 PM
z1p's Avatar
z1p z1p is offline
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Join Date: Oct 2004
O/S: Windows Vista 64-bit
Location: Massachusetts
Posts: 6,668
Unfortunately, I'd have to say that AT&T is one of your starting points. One factor affecting DSL speed is line quality and AT&T are the best bet for determining that.

And yes modems can start failing affecting speed and reliability.

Have you checked what logs are available on the modem and if they indicate a problem?
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