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  #1  
Old March 14th, 2006, 11:36 PM
John117_mc John117_mc is offline
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Safe-mode runs fine, normal mode freezes

Hi, thanks for taking the time to read. I recently built a new computer (mainly through advice of friends).

Case and Power Supply
Processor
Motherboard
RAM
Video Card
Hard Drive
DVD-RD DL
DVD ROM
Mouse
OS

Since I'm pretty much computer illiterate, friends helped me pick out these parts, and one friend built it for me. It worked fine for a couple of days, but for the past two weeks, on seemingly random days, it would act up. When booting in normal mode, after logging in, then trying to run any program, the computer would just endlessly display the hourglass and not move at all. No program is runable (no task manager, IE, or anything else). Some days it would do this, but some days it wouldn't. But if it did it on a given day, it would do the same thing everytime for the rest of the day (or most of it). I couldn't even shut down or log off, so I'd just have to turn it off. A few days ago, it started doing this and hasn't stopped. Also, if I boot up and don't immediately log in, I become unable to click any user names to log in. And I can't reboot/shut down or anything. All I can do is move the mouse. Or, if you wait a little less, it'll just stop at the "Welcome" screen. I ran eZ Trust Anti-virus, anti-ad/spyware, and AdAware, but it didn't solve the problem. But the computer functions fine when run in safe mode. I can run any programs I want, and if I run it in safe mode w/ networking, the internet is fine too. Any idea what's going on? Someone suggested it might be faulty RAM, so he had me run a memtest86+. It ran through 14 times and found zero errors. The only other suggestion I've gotten so far is to reinstall windows, but I'd like to exhaust any other possible options first just to avoid the headache. Also, it isn't overheating. I know because even after I left it off for an entire day a day or two ago, it did the same thing. Also, the video card drivers installed along with something called "AI Booster," a program that does some special, irrelevant things. What applies here is the fact that it displays CPU temp, which was around 23 degrees celcius I believe (this program runs on start up, so it would load before the apparent freeze up would occur) But it isn't even a real freeze up, because I can move the mouse just fine. One last thing - I ran MSCONFIG in safe-mode and turned off all start up programs. Didn't help. Any ideas? Thanks.

Last edited by John117_mc; March 15th, 2006 at 01:08 AM.
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  #2  
Old March 15th, 2006, 12:09 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Welcome to CTH John117_mc. Lets see what is running on your PC. Go here and download the latest version of Hijack This. Unzip it and click on scan. Most of the files listed will be harmless and/or required so do not make any changes, just click on Save Log, copy it and post it back in this thread.

Also go here and download Silent Runners.vbs to your Desktop (use IE) and run it. It generates a log too. It takes a minute or two and it will notify you with a popup when your log is ready. Please post the information back in this thread. If your AV queries the script, allow it to run. It's not malicious.

Both programs will run in Safe Mode.
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  #3  
Old March 15th, 2006, 12:48 AM
John117_mc John117_mc is offline
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Ok, will do. I'm on my old computer at the moment, so I'm just going to email my self the URL for this thread so I can access your links easily. I'll post again when the Hijack This scan is done. Should I run that other program before I post again as well?

Thanks for your help, I thought this would be a good community.
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  #4  
Old March 15th, 2006, 12:56 AM
John117_mc John117_mc is offline
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Logfile of HijackThis v1.99.1
Scan saved at 6:55:29 PM, on 3/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Matt\My Documents\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nvappfilter.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Services Client v.3.7) - http://gameadvisor.futuremark.com/global/msc37.cab
O23 - Service: ATK Keyboard Service (ATKKeyboardService) - ASUSTeK COMPUTER INC. - C:\WINDOWS\ATKKBService.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.ex e
O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe" -k runservice (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
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  #5  
Old March 15th, 2006, 01:05 AM
John117_mc John117_mc is offline
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Posts: 12
"Silent Runners.vbs", revision 44, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run \ {++}
"MSConfig" = "C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig .exe /auto" [MS]

HKLM\Software\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "AcroIEHlprObj Class"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx" [empty string]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM...CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll" ["Sun Microsystems, Inc."]
{AA58ED58-01DD-4d91-8333-CF10577473F7}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Google Toolbar Helper"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar2.dll" ["Google Inc."]

HKLM\Software\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {HKLM...CLSID} = "Display Panning CPL Extension"
\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\system32\hticons.dll" ["Hilgraeve, Inc."]
"{A70C977A-BF00-412C-90B7-034C51DA2439}" = "NvCpl DesktopContext Class"
-> {HKLM...CLSID} = "DesktopContext Class"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvcpl.dll" ["NVIDIA Corporation"]
"{FFB699E0-306A-11d3-8BD1-00104B6F7516}" = "Play on my TV helper"
-> {HKLM...CLSID} = "NVIDIA CPL Extension"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvcpl.dll" ["NVIDIA Corporation"]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {HKLM...CLSID} = "Desktop Explorer"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {HKLM...CLSID} = "nView Desktop Context Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{21569614-B795-46b1-85F4-E737A8DC09AD}" = "Shell Search Band"
-> {HKLM...CLSID} = "Shell Search Band"
\InProcServer32\(Default) = "C:\WINDOWS\system32\browseui.dll" [MS]
"{1CE2AA40-1317-11D3-9922-00104B0AD431}" = "CA_AntiVirus"
-> {HKLM...CLSID} = "CA_AntiVirus"
\InProcServer32\(Default) = "C:\WINDOWS\avshlext.dll" ["Computer Associates International, Inc."]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {HKLM...CLSID} = "RealOne Player Context Menu Class"
\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {HKLM...CLSID} = "Outlook File Icon Extension"
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\Office10\msohev.dll" [MS]
"{B9E1D2CB-CCFF-4AA6-9579-D7A4754030EF}" = "iTunes"
-> {HKLM...CLSID} = "iTunes"
\InProcServer32\(Default) = "C:\Program Files\iTunes\iTunesMiniPlayer.dll" ["Apple Computer, Inc."]

HKLM\Software\Classes\Folder\shellex\ColumnHandler s\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

HKLM\Software\Classes\*\shellex\ContextMenuHandler s\
CA_AntiVirus\(Default) = "{1CE2AA40-1317-11D3-9922-00104B0AD431}"
-> {HKLM...CLSID} = "CA_AntiVirus"
\InProcServer32\(Default) = "C:\WINDOWS\avshlext.dll" ["Computer Associates International, Inc."]

HKLM\Software\Classes\Folder\shellex\ContextMenuHa ndlers\
CA_AntiVirus\(Default) = "{1CE2AA40-1317-11D3-9922-00104B0AD431}"
-> {HKLM...CLSID} = "CA_AntiVirus"
\InProcServer32\(Default) = "C:\WINDOWS\avshlext.dll" ["Computer Associates International, Inc."]


Active Desktop and Wallpaper:
-----------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Matt\Application Data\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\logon.scr" [MS]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Pa rameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SYSTEMROOT%\system32\nvappfilter.dll ["NVIDIA"], 01 - 11, 26
C:\WINDOWS\system32\VetRedir.dll ["Computer Associates International, Inc."], 12 - 14, 27
%SystemRoot%\system32\mswsock.dll [MS], 15 - 17, 20 - 25
%SystemRoot%\system32\rsvpsp.dll [MS], 18 - 19


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}"
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar2.dll" ["Google Inc."]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{2318C2B1-4965-11D4-9B18-009027A5CD4F}" = (no title provided)
-> {HKLM...CLSID} = "&Google"
\InProcServer32\(Default) = "c:\program files\google\googletoolbar2.dll" ["Google Inc."]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\Software\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0015-0000-0006-ABCDEFFEDCBC}"
-> {HKCU...CLSID} = "Java Plug-in"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM...CLSID} = "Java Plug-in 1.5.0_06"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll" ["Sun Microsystems, Inc."]

{E5D12C4E-7B4F-11D3-B5C9-0050045C3C96}\
"ButtonText" = "Yahoo! Messenger"
"MenuText" = "Yahoo! Messenger"
"Exec" = "C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe" ["Yahoo! Inc."]

{FB5F1910-F110-11D2-BB9E-00C04F795683}\
"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]


All Non-Disabled Services (Display Name, Service Name, Path {Service DLL}):
---------------------------------------------------------------------------

ATK Keyboard Service, ATKKeyboardService, "C:\WINDOWS\ATKKBService.exe" ["ASUSTeK COMPUTER INC."]
CAISafe, CAISafe, "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe" ["Computer Associates International, Inc."]
ForceWare Intelligent Application Manager (IAM), ForceWare Intelligent Application Manager (IAM), "C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcAppFlt.ex e" [empty string]
ForceWare IP service, nSvcIp, "C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe" ["NVIDIA"]
ForceWare user log service, nSvcLog, "C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe" ["NVIDIA"]
Forceware Web Interface, ForcewareWebInterface, ""C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe" -k runservice" ["Apache Software Foundation"]
HTTP SSL, HTTPFilter, "C:\WINDOWS\System32\svchost.exe -k HTTPFilter" {"C:\WINDOWS\System32\w3ssl.dll" [MS]}
InstallDriver Table Manager, IDriverT, ""C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe"" ["Macrovision Corporation"]
iPodService, iPodService, "C:\Program Files\iPod\bin\iPodService.exe" ["Apple Computer, Inc."]
Logical Disk Manager Administrative Service, dmadmin, "C:\WINDOWS\System32\dmadmin.exe /com" ["Microsoft Corp., Veritas Software"]
Network Provisioning Service, xmlprov, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\System32\xmlprov.dll" [MS]}
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\system32\nvsvc32.exe" ["NVIDIA Corporation"]
Portable Media Serial Number Service, WmdmPmSN, "C:\WINDOWS\System32\svchost.exe -k netsvcs" {"C:\WINDOWS\system32\mspmsnsv.dll" [MS]}
TrueVector Internet Monitor, vsmon, "C:\WINDOWS\system32\ZoneLabs\vsmon.exe -service" ["Zone Labs Inc."]
VET Message Service, VETMSGNT, "C:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe" ["Computer Associates International, Inc."]
WMI Performance Adapter, WmiApSrv, "C:\WINDOWS\system32\wbem\wmiapsrv.exe" [MS]


----------
+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ The search for DESKTOP.INI DLL launch points on all local fixed drives
took 23 seconds.
+ The search for all Registry CLSIDs containing dormant Explorer Bars
took 4 seconds.
---------- (total run time: 47 seconds)
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  #6  
Old March 15th, 2006, 01:12 AM
John117_mc John117_mc is offline
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Posts: 12
Also, just so you know, I don't think the video card I linked is the one we ended up going with. I believe that this is the one we went with. I don't think it actually changes anything, but I figured I'd mention it just to be thorough.
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  #7  
Old March 15th, 2006, 02:38 AM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
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Hi John, even though you disabled startups using msconfig, you still have third party services running.

Try clean boot troubleshooting to see if you can isolate the problem. See here and here for more information
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  #8  
Old March 15th, 2006, 04:42 AM
John117_mc John117_mc is offline
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Well, now my new computer is working. What should I do to try and find out what the problem is?

A.K.A., I'm on it right now, and in normal mode.
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  #9  
Old March 15th, 2006, 05:02 AM
John117_mc John117_mc is offline
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Although it appears that my internet is failing after a certain amount of time. Like five or ten minutes after signing on, I get nothing but "cannot find server" errors. This was happening when I was in safe mode too, I think. Restarting regains a connection, and this time, an icon appeared in my system tray.

"Local Area Connection
Speed: 100.0 Mbps
Status: Acquiring network address"
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  #10  
Old March 15th, 2006, 05:12 AM
John117_mc John117_mc is offline
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Actually, it's the "page cannot be displayed" error, and I checked that icon in the tray... my session was at ten or eleven minutes last time when pages wouldn't load anymore. And it's every site, not just one. This time when I booted, no tray icon.

I just noticed there are two more steps with that clean boot. Should I go ahead and start re-enabling things one by one, or do I need to solve this intenet issue first?
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  #11  
Old March 15th, 2006, 07:38 AM
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AnnMarie AnnMarie is offline
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Hi John, yes start re-enabling items one by one until you find the culprit. Your first issue will need to be resolved first and if you still have a problem, we can look at that next.
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  #12  
Old March 15th, 2006, 08:12 PM
John117_mc John117_mc is offline
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Well, I almost done with re-enabling all the items. I've enabled everything under the "SYSTEM.INI," "WIN.INI," and "Services" tabs and have not re-experienced my original problem. This doesn't really make sense to me, because this leaves only "Startup" items to be re-enabled. But at one point, I had all of them, and only them, disabled and was still having my problem. I'll finish enabling them, but I'm not expecting to have the problem for some reason. Perhaps I've gone back to my earlier described state where it only happens some of the time?
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Old March 15th, 2006, 08:28 PM
John117_mc John117_mc is offline
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Ok. Well, after enabling five or so startup items, I started having the problem again. The one I enabled immediately before the problem occured was GoogleTalk. I should note that for some reason, I have two startup items named GoogleTalk. After enabling the first one on the list, the problem started again. I rebooted and had the problem. I rebooted in safe mode, diabled GoogleTalk, and rebooted. But I still have the problem. I rebooted in safe mode, disabled the startup item before GoogleTalk, something relating to my HP printer, and rebooted. Still have the problem.

So frustrating... I'm going to start working backwards, re-disabling items until it starts working again, hopefully I can pinpoint the item causing the problem.
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  #14  
Old March 15th, 2006, 08:52 PM
John117_mc John117_mc is offline
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I think I have found the culprit. Under services, I believe it is something called "TrueVector Internet Monitor" from "Zone Labs Inc." I'm going to try enabling all startup items and leaving this "Service" disabled and seeing if everything works.

Well, I guess not. Enabling all startup items caused the problem to reappear. However, I can confirm that with all startup items off, and with the above "Service" off, the computer functions. Except for the aforementioned 10-minute internet connection problem.

Also, even though I checked "disable all" under startup in safe mode just now before I rebooted, "NvCplt" in enabled for startup. Is this a clue?

Last edited by John117_mc; March 15th, 2006 at 09:43 PM.
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Old March 15th, 2006, 09:44 PM
John117_mc John117_mc is offline
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Anything I should do? I'm considering just reinstalling windows.
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