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#1
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Having problems with Windows Media Player
Having a few issues with my father-in-law's desktop with Windows Media Player. It keeps giving the message to update, and then once you click ok, it seems to go thru with the process, but once it gets almost done with it, it throws another message up saying that WMP is already up to date, then closes out and restarts the pc. He has uninstalled it, and put WMP 11 in it twice. It did the same identical thing, and then he rolled it back to 9. And when you go to the Media Library, or the Radio Tuner, it comes up with one of the following error mesages:
Windows Media Player cannot play any items in this playlist. For additional information, right-click an item that cannot be played, and then click Error Details. OR The specified module could not be found. Any help at all would be greatly appreciated in helping to figure this problem out. |
#3
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I asked him to look at that page, and this was his reply:
yes ive seen that an did the wmp connect to internet overide thingy, but that part about allowcating the correct ports is over my head, a long read |
#4
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He also says:
it connecting to the int was never a pro anyways as when you see the media guide its connected, you can reply to her with that but dont know nothing about that other part, also something helpful for her to know is theres no proxy server, and the work offline in ie is x out, dont kno wut else? |
#5
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It might help if I can see what is running on his computer.
Tell him to go here and download DDS to his Desktop and doubleclick on DDS.scr to run it. When the scan has finished, two logs will open. Ask him to save both and send them to you. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them. |
#6
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Dds 1
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-10-19.01) . Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 4/6/2009 1:36:20 PM System Uptime: 10/21/2012 3:59:09 PM (61 hours ago) . Motherboard: Compaq | | 07A8h Processor: Intel(R) Celeron(TM) CPU 1200MHz | XU1 | 1195/100mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 37 GiB total, 21.727 GiB free. D: is CDROM () E: is CDROM () F: is FIXED (FAT32) - 931 GiB total, 483.07 GiB free. . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Realtek RTL8029(AS)-based Ethernet Adapter (Generic) Device ID: PCI\VEN_10EC&DEV_8029&SUBSYS_24001259&REV_00\4&135 1887D&0&58F0 Manufacturer: Realtek Name: Realtek RTL8029(AS)-based Ethernet Adapter (Generic) PNP Device ID: PCI\VEN_10EC&DEV_8029&SUBSYS_24001259&REV_00\4&135 1887D&0&58F0 Service: rtl8029 . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: SMC EZ Card 10/100 PCI (SMC1211 Series) Device ID: PCI\VEN_1113&DEV_1211&SUBSYS_12111113&REV_10\4&135 1887D&0&78F0 Manufacturer: SMC Name: SMC EZ Card 10/100 PCI (SMC1211 Series) PNP Device ID: PCI\VEN_1113&DEV_1211&SUBSYS_12111113&REV_10\4&135 1887D&0&78F0 Service: SMC1211 . ==== System Restore Points =================== . RP348: 9/16/2012 2:08:55 PM - Removed Java(TM) 6 Update 11 RP349: 9/16/2012 2:09:33 PM - Installed Java(TM) 6 Update 35 RP350: 9/16/2012 2:41:01 PM - Removed AVG Free 8.5 RP351: 9/16/2012 2:47:35 PM - Installed AVG Free 8.5 RP352: 9/16/2012 2:59:32 PM - Software Distribution Service 3.0 RP353: 9/16/2012 3:06:33 PM - Software Distribution Service 3.0 RP354: 9/16/2012 4:05:24 PM - Software Distribution Service 3.0 RP355: 9/16/2012 4:32:38 PM - Software Distribution Service 3.0 RP356: 9/16/2012 5:06:54 PM - Software Distribution Service 3.0 RP357: 9/16/2012 5:09:00 PM - Software Distribution Service 3.0 RP358: 9/16/2012 9:52:23 PM - Installed FortiClient Endpoint Security RP359: 9/17/2012 12:17:49 AM - Made by Registry Mechanic O RP360: 9/17/2012 12:21:48 AM - Made by Registry Mechanic O RP361: 9/17/2012 12:43:36 AM - Installed Windows Media Player 11 RP362: 9/17/2012 12:57:18 AM - Installed Windows Internet Explorer 8. RP363: 9/17/2012 1:26:41 AM - Made by Registry Mechanic O RP364: 9/17/2012 2:04:27 AM - Installed Windows Media Player 9 Series RP365: 9/17/2012 2:48:29 AM - Installed Windows Media Player 11 RP366: 9/17/2012 2:49:40 AM - Installed Windows XP Wudf01000. RP367: 9/17/2012 2:55:14 AM - Installed Windows XP MSCompPackV1. RP368: 9/17/2012 5:06:04 AM - Made by Registry Mechanic O RP369: 9/17/2012 5:45:56 AM - Installed Java 7 Update 7 RP370: 9/17/2012 6:01:14 AM - Removed Java 7 Update 7 RP371: 9/17/2012 6:10:59 AM - Installed Java 7 Update 7 RP372: 9/17/2012 6:16:28 AM - Removed Java 7 Update 7 RP373: 9/18/2012 6:48:17 AM - System Checkpoint RP374: 9/18/2012 3:11:05 PM - Restore Operation RP375: 9/18/2012 4:04:32 PM - Installed Windows Media Player 11 RP376: 9/18/2012 4:11:18 PM - Installed Windows XP MSCompPackV1. RP377: 9/18/2012 6:13:29 PM - Installed %1 %2. RP378: 9/18/2012 6:13:44 PM - Printer Driver Microsoft XPS Document Writer Installed RP379: 9/18/2012 6:25:41 PM - Installed Readon TV Movie Radio Player 7.6.0.0 RP380: 9/19/2012 3:04:58 PM - Made by Registry Mechanic O RP381: 9/20/2012 3:06:31 PM - System Checkpoint RP382: 9/21/2012 4:06:30 PM - System Checkpoint RP383: 9/22/2012 5:06:30 PM - System Checkpoint RP384: 9/23/2012 6:06:28 PM - System Checkpoint RP385: 9/24/2012 7:06:25 PM - System Checkpoint RP386: 9/25/2012 8:01:24 PM - System Checkpoint RP387: 9/26/2012 9:00:58 PM - System Checkpoint RP388: 9/27/2012 10:00:47 PM - System Checkpoint RP389: 9/28/2012 10:03:29 PM - System Checkpoint RP390: 9/29/2012 11:00:54 PM - System Checkpoint RP391: 10/1/2012 12:00:53 AM - System Checkpoint RP392: 10/2/2012 1:00:54 AM - System Checkpoint RP393: 10/2/2012 4:06:17 PM - Made by Registry Mechanic O RP394: 10/2/2012 5:27:24 PM - Installed Windows Media Player 11 RP395: 10/3/2012 6:06:38 PM - System Checkpoint RP396: 10/4/2012 3:02:42 PM - Installed Windows Media Player 11 RP397: 10/5/2012 3:09:28 PM - System Checkpoint RP398: 10/6/2012 4:09:30 PM - System Checkpoint RP399: 10/7/2012 5:06:52 PM - System Checkpoint RP400: 10/8/2012 5:09:30 PM - System Checkpoint RP401: 10/9/2012 5:21:22 PM - System Checkpoint RP402: 10/10/2012 2:59:03 PM - Software Distribution Service 3.0 RP403: 10/10/2012 3:37:49 PM - Installed Windows Media Player 11 RP404: 10/10/2012 4:10:18 PM - Made by Registry Mechanic O RP405: 10/11/2012 5:07:16 PM - System Checkpoint RP406: 10/11/2012 11:30:16 PM - Revo Uninstaller's restore point - XP Codec Pack RP407: 10/11/2012 11:40:41 PM - Installed Windows Media Player 11 RP408: 10/13/2012 8:05:23 PM - System Checkpoint RP409: 10/14/2012 6:07:46 PM - Installed Windows Media Player 11 RP410: 10/15/2012 7:59:15 PM - Installed Windows Media Player 11 RP411: 10/16/2012 8:58:11 PM - System Checkpoint RP412: 10/17/2012 9:58:11 PM - System Checkpoint RP413: 10/18/2012 11:02:17 PM - System Checkpoint RP414: 10/19/2012 11:58:06 PM - System Checkpoint RP415: 10/20/2012 4:55:45 PM - Installed Windows Media Player 11 RP416: 10/21/2012 2:27:07 AM - Installed Java 7 Update 9 RP417: 10/21/2012 2:52:22 AM - Revo Uninstaller's restore point - FortiClient Endpoint Security RP418: 10/22/2012 3:03:55 AM - System Checkpoint RP419: 10/23/2012 4:01:45 AM - System Checkpoint . ==== Installed Programs ====================== . Adobe AIR Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX Adobe Shockwave Player 11.6 ESET Online Scanner v3 FortiClient Endpoint Security Glary Utilities 2.49.0.1600 IObit Malware Fighter Java 7 Update 9 Java Auto Updater Java(TM) 6 Update 35 magicJack Malwarebytes Anti-Malware version 1.65.0.1400 Microsoft .NET Framework 1.1 Microsoft .NET Framework 2.0 Service Pack 1 Microsoft .NET Framework 3.0 Service Pack 1 Microsoft .NET Framework 3.5 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office File Validation Add-In Microsoft Office Professional Edition 2003 Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable MP3 Rocket PaperPort Readon TV Movie Radio Player 7.6.0.0 Registry Mechanic 8.0 Revo Uninstaller 1.94 swMSM WebFldrs XP Windows Internet Explorer 8 Windows XP Service Pack 3 XML Paper Specification Shared Components Pack 1.0 . ==== Event Viewer Messages From Past Week ======== . 10/20/2012 4:58:02 PM, error: DCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {DCBCA92E-7DBE-4EDA-8B7B-3AAEA4DD412B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18). This security permission can be modified using the Component Services administrative tool. . ==== End Of File =========================== |
#7
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Dds 2
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2012-10-19.01) . Microsoft Windows XP Home Edition Boot Device: \Device\HarddiskVolume1 Install Date: 4/6/2009 1:36:20 PM System Uptime: 10/21/2012 3:59:09 PM (61 hours ago) . Motherboard: Compaq | | 07A8h Processor: Intel(R) Celeron(TM) CPU 1200MHz | XU1 | 1195/100mhz . ==== Disk Partitions ========================= . A: is Removable C: is FIXED (NTFS) - 37 GiB total, 21.727 GiB free. D: is CDROM () E: is CDROM () F: is FIXED (FAT32) - 931 GiB total, 483.07 GiB free. . ==== Disabled Device Manager Items ============= . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: Realtek RTL8029(AS)-based Ethernet Adapter (Generic) Device ID: PCI\VEN_10EC&DEV_8029&SUBSYS_24001259&REV_00\4&135 1887D&0&58F0 Manufacturer: Realtek Name: Realtek RTL8029(AS)-based Ethernet Adapter (Generic) PNP Device ID: PCI\VEN_10EC&DEV_8029&SUBSYS_24001259&REV_00\4&135 1887D&0&58F0 Service: rtl8029 . Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318} Description: SMC EZ Card 10/100 PCI (SMC1211 Series) Device ID: PCI\VEN_1113&DEV_1211&SUBSYS_12111113&REV_10\4&135 1887D&0&78F0 Manufacturer: SMC Name: SMC EZ Card 10/100 PCI (SMC1211 Series) PNP Device ID: PCI\VEN_1113&DEV_1211&SUBSYS_12111113&REV_10\4&135 1887D&0&78F0 Service: SMC1211 . ==== System Restore Points =================== . RP348: 9/16/2012 2:08:55 PM - Removed Java(TM) 6 Update 11 RP349: 9/16/2012 2:09:33 PM - Installed Java(TM) 6 Update 35 RP350: 9/16/2012 2:41:01 PM - Removed AVG Free 8.5 RP351: 9/16/2012 2:47:35 PM - Installed AVG Free 8.5 RP352: 9/16/2012 2:59:32 PM - Software Distribution Service 3.0 RP353: 9/16/2012 3:06:33 PM - Software Distribution Service 3.0 RP354: 9/16/2012 4:05:24 PM - Software Distribution Service 3.0 RP355: 9/16/2012 4:32:38 PM - Software Distribution Service 3.0 RP356: 9/16/2012 5:06:54 PM - Software Distribution Service 3.0 RP357: 9/16/2012 5:09:00 PM - Software Distribution Service 3.0 RP358: 9/16/2012 9:52:23 PM - Installed FortiClient Endpoint Security RP359: 9/17/2012 12:17:49 AM - Made by Registry Mechanic O RP360: 9/17/2012 12:21:48 AM - Made by Registry Mechanic O RP361: 9/17/2012 12:43:36 AM - Installed Windows Media Player 11 RP362: 9/17/2012 12:57:18 AM - Installed Windows Internet Explorer 8. RP363: 9/17/2012 1:26:41 AM - Made by Registry Mechanic O RP364: 9/17/2012 2:04:27 AM - Installed Windows Media Player 9 Series RP365: 9/17/2012 2:48:29 AM - Installed Windows Media Player 11 RP366: 9/17/2012 2:49:40 AM - Installed Windows XP Wudf01000. RP367: 9/17/2012 2:55:14 AM - Installed Windows XP MSCompPackV1. RP368: 9/17/2012 5:06:04 AM - Made by Registry Mechanic O RP369: 9/17/2012 5:45:56 AM - Installed Java 7 Update 7 RP370: 9/17/2012 6:01:14 AM - Removed Java 7 Update 7 RP371: 9/17/2012 6:10:59 AM - Installed Java 7 Update 7 RP372: 9/17/2012 6:16:28 AM - Removed Java 7 Update 7 RP373: 9/18/2012 6:48:17 AM - System Checkpoint RP374: 9/18/2012 3:11:05 PM - Restore Operation RP375: 9/18/2012 4:04:32 PM - Installed Windows Media Player 11 RP376: 9/18/2012 4:11:18 PM - Installed Windows XP MSCompPackV1. RP377: 9/18/2012 6:13:29 PM - Installed %1 %2. RP378: 9/18/2012 6:13:44 PM - Printer Driver Microsoft XPS Document Writer Installed RP379: 9/18/2012 6:25:41 PM - Installed Readon TV Movie Radio Player 7.6.0.0 RP380: 9/19/2012 3:04:58 PM - Made by Registry Mechanic O RP381: 9/20/2012 3:06:31 PM - System Checkpoint RP382: 9/21/2012 4:06:30 PM - System Checkpoint RP383: 9/22/2012 5:06:30 PM - System Checkpoint RP384: 9/23/2012 6:06:28 PM - System Checkpoint RP385: 9/24/2012 7:06:25 PM - System Checkpoint RP386: 9/25/2012 8:01:24 PM - System Checkpoint RP387: 9/26/2012 9:00:58 PM - System Checkpoint RP388: 9/27/2012 10:00:47 PM - System Checkpoint RP389: 9/28/2012 10:03:29 PM - System Checkpoint RP390: 9/29/2012 11:00:54 PM - System Checkpoint RP391: 10/1/2012 12:00:53 AM - System Checkpoint RP392: 10/2/2012 1:00:54 AM - System Checkpoint RP393: 10/2/2012 4:06:17 PM - Made by Registry Mechanic O RP394: 10/2/2012 5:27:24 PM - Installed Windows Media Player 11 RP395: 10/3/2012 6:06:38 PM - System Checkpoint RP396: 10/4/2012 3:02:42 PM - Installed Windows Media Player 11 RP397: 10/5/2012 3:09:28 PM - System Checkpoint RP398: 10/6/2012 4:09:30 PM - System Checkpoint RP399: 10/7/2012 5:06:52 PM - System Checkpoint RP400: 10/8/2012 5:09:30 PM - System Checkpoint RP401: 10/9/2012 5:21:22 PM - System Checkpoint RP402: 10/10/2012 2:59:03 PM - Software Distribution Service 3.0 RP403: 10/10/2012 3:37:49 PM - Installed Windows Media Player 11 RP404: 10/10/2012 4:10:18 PM - Made by Registry Mechanic O RP405: 10/11/2012 5:07:16 PM - System Checkpoint RP406: 10/11/2012 11:30:16 PM - Revo Uninstaller's restore point - XP Codec Pack RP407: 10/11/2012 11:40:41 PM - Installed Windows Media Player 11 RP408: 10/13/2012 8:05:23 PM - System Checkpoint RP409: 10/14/2012 6:07:46 PM - Installed Windows Media Player 11 RP410: 10/15/2012 7:59:15 PM - Installed Windows Media Player 11 RP411: 10/16/2012 8:58:11 PM - System Checkpoint RP412: 10/17/2012 9:58:11 PM - System Checkpoint RP413: 10/18/2012 11:02:17 PM - System Checkpoint RP414: 10/19/2012 11:58:06 PM - System Checkpoint RP415: 10/20/2012 4:55:45 PM - Installed Windows Media Player 11 RP416: 10/21/2012 2:27:07 AM - Installed Java 7 Update 9 RP417: 10/21/2012 2:52:22 AM - Revo Uninstaller's restore point - FortiClient Endpoint Security RP418: 10/22/2012 3:03:55 AM - System Checkpoint RP419: 10/23/2012 4:01:45 AM - System Checkpoint . ==== Installed Programs ====================== . Adobe AIR Adobe Flash Player 10 Plugin Adobe Flash Player 11 ActiveX Adobe Shockwave Player 11.6 ESET Online Scanner v3 FortiClient Endpoint Security Glary Utilities 2.49.0.1600 IObit Malware Fighter Java 7 Update 9 Java Auto Updater Java(TM) 6 Update 35 magicJack Malwarebytes Anti-Malware version 1.65.0.1400 Microsoft .NET Framework 1.1 Microsoft .NET Framework 2.0 Service Pack 1 Microsoft .NET Framework 3.0 Service Pack 1 Microsoft .NET Framework 3.5 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Internationalized Domain Names Mitigation APIs Microsoft National Language Support Downlevel APIs Microsoft Office File Validation Add-In Microsoft Office Professional Edition 2003 Microsoft Silverlight Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable MP3 Rocket PaperPort Readon TV Movie Radio Player 7.6.0.0 Registry Mechanic 8.0 Revo Uninstaller 1.94 swMSM WebFldrs XP Windows Internet Explorer 8 Windows XP Service Pack 3 XML Paper Specification Shared Components Pack 1.0 . ==== Event Viewer Messages From Past Week ======== . 10/20/2012 4:58:02 PM, error: DCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {DCBCA92E-7DBE-4EDA-8B7B-3AAEA4DD412B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18). This security permission can be modified using the Component Services administrative tool. . ==== End Of File =========================== |
#8
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note from dad n law
let her know that the prob with wmp was already there before i downloaded most of those programs and updates hopeing it would fix the prob, the pc had not been online for approx 3yrs beforehand
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#9
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Just wandering if there was more steps to follow.
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#10
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I'm still having a problem. I still need help with this issue and you never responded back to me on the last postings. Do I need to repost this somewhere else or can someone else help me out with it or is it something that can't be dealt with?
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#11
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i think you should trying reinstalling it again catalogues for bad credit
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