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Malware Removal Discussion about Trojans, viruses, hoaxes, firewalls, spyware, and general Security issues. If you suspect your PC is infected with a virus, trojan or spyware app please include any supporting documentation or logs |
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Please help - Adobe run prgrams won't open and websites close when I try to open them
Hello all:
I have received expert assistance in the past from this forum. My CPU is giving me some real headaches - I am unable to open any files that require Adobe Acrobat - Initially, I had version 6.0 and nothing seemed to be wrond, but one day I was unable to open Adobe files anymore. Basically, I get a Windows error message telling me to end the program. I tried uninstalling Adobe and re-installed version 7.0. Unfortunately, I still have the same problem and am unable to view Adobe files. Additionally, I have trouble viewing particular internet sites at all. The one site that sticks out in my mind is Hotels.com. For whatever reason, whenever I try accessing that particular site, my browser simply shuts down. This happens everytime that I try to access the site. I am not very computer literate, so please speak in layman's terms when you respond. I have run HiJackThis and continue to run AdAwareSE on a consistent basis - I'm not sure if these programs are relevant to my questions, but I have attached a copy of my HiJackThis log, which follows: Logfile of HijackThis v1.98.2 Scan saved at 11:35:34 AM, on 4/18/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\eMachines Bay Reader\shwiconem.exe C:\WINDOWS\SOUNDMAN.EXE C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe C:\WINDOWS\ALCWZRD.EXE C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9 AA.EXE C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe C:\WINDOWS\system32\RUNDLL32.exe C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe C:\Program Files\QuickTime\qttask.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS C:\WINDOWS\system32\svchost.exe C:\Program Files\ATI Multimedia\main\launchpd.exe C:\WINDOWS\wanmpsvc.exe C:\Program Files\ATI Multimedia\main\ATISched.EXE C:\Program Files\Messenger\msmsgs.exe C:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe C:\Program Files\ATI Multimedia\main\ATIDtct.EXE C:\Program Files\AIM\aim.exe C:\Program Files\BigFix\BigFix.exe C:\Program Files\NETGEAR WG311v2 Adapter\wlancfg5.exe C:\WINDOWS\system32\msiexec.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\HiJackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/yc.../search/ie.html R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/yc...//www.yahoo.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {549B5CA7-4A86-11D7-A4DF-000874180BB3} - (no file) O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file) O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [SunKistEM] C:\Program Files\eMachines Bay Reader\shwiconem.exe O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [Reminder] C:\Windows\Creator\Remind_XP.exe O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [EPSON Stylus CX4600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9 AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600" O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe O4 - HKLM\..\Run: [WildTangent CDA] RUNDLL32.exe "C:\Program Files\WildTangent\Apps\CDA\cdaEngine0400.dll",cdaE ngineMain O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE O4 - HKCU\..\Run: [ATI Launchpad] "C:\Program Files\ATI Multimedia\main\launchpd.exe" O4 - HKCU\..\Run: [ATI Scheduler] C:\Program Files\ATI Multimedia\main\ATISched.EXE O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe O4 - HKCU\..\Run: [ATI DeviceDetect] C:\Program Files\ATI Multimedia\main\ATIDtct.EXE O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM\aim.exe -cnetwait.odl O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O4 - Global Startup: NETGEAR WG311v2 Smart Configuration.lnk = C:\Program Files\NETGEAR WG311v2 Adapter\wlancfg5.exe O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file) O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU) O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll Please let me know what you think. I would really like to fix this problem ASAP. I have a brand new computer, and can't believe that I am having these types of problems. What gives? Cheers, Andy |
#2
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I dont see any major problems here.It maybe just adware thats doing it...
Download and run Adaware,SpyBot (check for updates) for a preliminary cleanup first.Some files below may not be present after running the above programs.Full instructions below. How to setup Ad-Aware Download Ad-Aware Save aawsepersonal.exe into its own directory, NOT in a TEMPorary folder or on the Desktop. I recommend c:/program files/Adaware/ Doubleclick aawsepersonal.exe. Make sure to direct the program to install in the c:/program files/adaware/ directory, NOT the default directory. Open AdAware from Start | Programs | Lavasoft | AdAware. Select <Check for updates now>, <Proceed> After installation, run the program and click the start button.Then click the next button. This lets ad-aware scan your computer. After ad-aware is done running, hit the next button. Then right click the area with the listed spy ware objects.Choose the "Select all objects" option. At this point all the boxes next to the items should be checked. Then hit the next button. It will ask if you want to delete the selected objects. Hit the Okay button. Now most of the spyware should have been deleted from your hard drive. ---------------------------------------------------------------------- How to setup Spybot Search & Destroy Download SpyBot Save spybotsd13.exe into its own directory, NOT in a TEMPorary folder or on the Desktop. I recommend c:/program files/spybot/ Doubleclick spybotsd13.exe. Make sure to direct the program to install in the c:/program files/spybot/ directory, NOT the default directory. Open Spybot from Start | Programs | Spybot | Spybot S&D Select <Search for Updates>. Let it install all updates. This is very important! Select <Immunize> Select <Check for Problems> Check all entries that are in RED. Only RED, NOTHING ELSE. For your records, write/print out each item that you have fixed. Date it. Select <Fix Selected Problems> Close Spybot// --------------------------------------------------------------------- When that is done post a new HJT v 1.99.1 log Last edited by Pancake; April 19th, 2005 at 05:05 AM. |
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