Startup Repair pops up on Windows 7 Ultimate PC and then system restore fails...??

[ToKoYaMi]

So my mom opened up her laptop one day and it appeared to be starting up normal, however when it got to the "staring windows" page, the logo didn't pop up.......and then after a short while, this appeared:

Then this:

So after pressing "Don't Send", this appeared:

I clicked the second option; "view advanced....", and this appears:

I selected System Restore, and restored it to the point where she got it, and this appeared:

then finally this:

However when i press restart, after loading normally at first the windows logo again does appear above"starting windows", and then the first image appears again.

Soooo, I'm thinking a critical system file has gone corrupt or is missing.......does anyone know of any fix i can do to resolve the problem, or am i going to have to ask the person who gave this laptop to my mom to give me a new OS disk so that i can reinstall windows from scratch?

Thanks a ton for any help!! xD

[Miz]

It looks like malware. Since the Restore Points are immediately infected once malware gets a toehold, restoring the system only restores the problem.

Read Malware Removal Forum Guidelines, then start a new thread in our Malware Removal Forum and work with the experts there to get things cleaned up.