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Internet / Browsers Use this board for problem solving and the discussion of Internet and Browser issues |
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Mom's computer running slow...HJT log attached - moved by Tom
Hello,
My mother's computer is running slow and she keeps getting pop-ups about cookies or something. I have attached her HJT log. Can somebody please take a look and see if there is anything wrong? Much appreciated. Thanks. Logfile of HijackThis v1.99.0 Scan saved at 11:55:28 AM, on 10/28/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\Program Files\Support.com\bin\tgcmd.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Error Nuker\bin\ErrorNuker.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\AWS\WeatherBug\Weather.exe C:\Program Files\Spyware Doctor\swdoctor.exe C:\Program Files\SBC\Connection Manager\CManager.exe C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe C:\PROGRA~1\BROADJ~1\CORREC~1\CCD.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\WINDOWS\system32\wscntfy.exe C:\Documents and Settings\Owner\My Documents\Brady's Stuff\iPod\bin\iPodService.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\wuauclt.exe C:\Documents and Settings\Owner\My Documents\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://rd.yahoo.com/customize/sbcyds.../www.yahoo.com N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\djt119cm.slt\prefs.j s) O2 - BHO: Yahoo! Companion BHO - {02478D28-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5_0_8_6.dll O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - c:\Program Files\Microsoft Money\System\mnyviewer.dll O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5_0_8_6.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe" O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [tgcmdprovidersbc] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf /nosystray O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe" O4 - HKLM\..\Run: [Error Nuker] C:\Program Files\Error Nuker\bin\ErrorNuker.exe autostart O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKCU\..\Run: [Yahoo! Pager] C:\PROGRA~1\Yahoo!\MESSEN~1\ypager.exe -quiet O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1 O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q O4 - Startup: Connection Manager.lnk = C:\Program Files\SBC\Connection Manager\CManager.exe O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: Yahoo! Cribbage - http://download.games.yahoo.com/game...ts/y/it1_x.cab O16 - DPF: Yahoo! Fleet - http://download.games.yahoo.com/game.../y/fltt3_x.cab O16 - DPF: Yahoo! Go Fish - http://download.games.yahoo.com/game...ts/y/zt3_x.cab O16 - DPF: Yahoo! NFL GameChannel StatTracker - http://aud2.sports.sc5.yahoo.com/jav...gcst1010_x.cab O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/game...ts/y/pt1_x.cab O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.co...?1106322387593 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1126571860562 O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - O16 - DPF: {D81CA86B-EF63-42AF-BEE3-4502D9A03C2D} (MMRadioHostX Class) - http://wwws.musicmatch.com/graphics/...r/MMLRadio.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{E8C381C9-3119-499B-BF01-894A984A9B8E}: NameServer = 66.73.20.40 206.141.193.55 O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: InstallDriver Table Manager - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Documents and Settings\Owner\My Documents\Brady's Stuff\iPod\bin\iPodService.exe O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Content Monitoring Tool - Unknown - C:\WINDOWS\system32\msCMTSrvc.exe O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe O23 - Service: WAN Miniport (ATW) Service - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe O23 - Service: YPCService - Yahoo! Inc. - C:\PROGRA~1\Yahoo!\PARENT~1\YPCSER~1.EXE |
#2
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Howdy BradySchultz13,
There is no infection showing here. How often is temp storage cleaned on this system? Your statement about "cookies or something" is not alot to go on when diagnosing issues. Can you post back the exact wording of what she is seeing, and what action is occurring when it happens? I see you have another thread posted in this forum. We usually avoid this, as it never seems to work well (one repair gets priority or the repairs get mixed up). Post back more details here, and for some of the slowness Go Here and download ATF cleaner. Click on the downloaded file to run it, and select "Select All", then click Empty Selected (and close ATF). If you have them, also click on Firefox/Opera at the top and repeat the steps (and close ATF). Firefox/Opera will need to be closed first for the cleaning to be effective. |
#3
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She told me that she gets some pop-up that says "1% of 2.0 GB" when she logs into her sbc yahoo account. Any idea what this could mean?
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#4
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Sounds like the computer is doing a very, very large, unfinished download, similar to an MS upgrade. But that is quite large. Or it is giving notice of space used/space available. As there is no infection showing I'll move this request to the CTH Internet/Browsers forum, where it is more likely to be reviewed by folks familiar with Yahoo access. If infection is uncovered at some point we can always continue with things back here.
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