Right click = Close Explorer?

[eweo]

When in My Computer and I right click on any cd drive, I get "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience." No other details are supplied. Any ideas?

[AnnMarie]

Hi eweo - perhaps it might be a good idea if we have a look at your startups.

Go here and download and run Startup List. It will generate a log file. Copy the log and paste it back into this thread

[eweo]

Here is my list:

StartupList report, 01/15/2003, 11:33:26 PM
StartupList version: 1.51
Started from : D:\Documents and Settings\User\Desktop\StartupList.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\Trend Micro\Tmntsrv.exe
D:\WINDOWS\system32\ntvdm.exe
D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
D:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Trend Micro\PCCPFW.exe
C:\Program Files\Trend Micro\pccguide.exe
D:\OPLIMIT\ocrawr32.exe
C:\Program Files\Trend Micro\PCCClient.exe
C:\Program Files\Trend Micro\Pop3trap.exe
D:\Program Files\QuickTime\qttask.exe
D:\Program Files\Common Files\Real\Update_OB\realsched.exe
D:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
D:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
D:\Program Files\ATI Multimedia\main\launchpd.exe
D:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\Trend Micro\WebTrap.EXE
D:\Program Files\MSI\PC Alert 4\PCAlert4.exe
C:\Program Files\WinZip\WZQKPICK.EXE
D:\VSTASCAN\vsaccess.exe
D:\Program Files\Internet Explorer\iexplore.exe
D:\WINDOWS\System32\mdm.exe
D:\Documents and Settings\User\Desktop\StartupList.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[D:\Documents and Settings\User\Start Menu\Programs\Startup]
Rain.lnk = D:\Rain\Rain.exe
UMAX VistaAccess.lnk = D:\VSTASCAN\vsaccess.exe

Shell folders Common Startup:
[D:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup]
Adobe Gamma Loader.exe.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
Adobe Gamma Loader.lnk = D:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
Microsoft Office.lnk = D:\Program Files\Microsoft Office\Office10\OSA.EXE
PC Alert 4.lnk = D:\Program Files\MSI\PC Alert 4\PCAlert4.exe
WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = D:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

AtiPTA = D:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
SoundMan = SOUNDMAN.EXE
HPDJ Taskbar Utility = D:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb0 4.exe
pccguide.exe = "C:\Program Files\Trend Micro\pccguide.exe"
PCCClient.exe = "C:\Program Files\Trend Micro\PCCClient.exe"
Pop3trap.exe = "C:\Program Files\Trend Micro\Pop3trap.exe"
QuickTime Task = "D:\Program Files\QuickTime\qttask.exe" -atboottime
NeroCheck = D:\WINDOWS\system32\NeroCheck.exe
TkBellExe = D:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
Logitech Utility = Logi_MwX.Exe
WT GameChannel = D:\Program Files\WildTangent\Apps\GameChannel.exe
VirusNet Daily HD Scan = d:\vnwin\vn_daily.bat
WinampAgent = "D:\Program Files\Winamp\Winampa.exe"
AdaptecDirectCD = D:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
MSConfig = D:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

ATI Launchpad = "D:\Program Files\ATI Multimedia\main\launchpd.exe"
ctfmon.exe = D:\WINDOWS\System32\ctfmon.exe

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - D:\WINDOWS\IPINSIGT.DLL (file missing) - {000004CC-E4FF-4F2C-BC30-DBEF0B983BC9}
(no name) - D:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}

--------------------------------------------------

Enumerating Download Program Files:

[Shockwave ActiveX Control]
InProcServer32 = D:\WINDOWS\system32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macromedia.com/pub/s...irector/sw.cab

[{41F17733-B041-4099-A042-B518BB6A408C}]
CODEBASE = http://apple.speedera.net/qtinstall....eInstaller.exe

[RdxIE Class]
InProcServer32 = D:\WINDOWS\Downloaded Program Files\RdxIE.dll
CODEBASE = http://207.188.7.150/16475140eb76660...zip/RdxIE6.cab

[HouseCall Control]
InProcServer32 = D:\WINDOWS\DOWNLO~1\xscan53.ocx
CODEBASE = http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab

[Update Class]
InProcServer32 = D:\WINDOWS\System32\iuctl.dll
CODEBASE = http://v4.windowsupdate.microsoft.co...615.9392708333

[Shockwave Flash Object]
InProcServer32 = D:\WINDOWS\System32\macromed\flash\Flash.ocx
CODEBASE = http://download.macromedia.com/pub/s...sh/swflash.cab

--------------------------------------------------
End of report, 5,992 bytes
Report generated in 0.438 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only

[AnnMarie]

Hi eweo - you have a couple of programs running that could cause conflicts but it might be worth a shot installing the EASY CD CREATOR 5 update before we go down that track and see if it helps.

[eweo]

I have already updated to the most current version of ECD Creator. This started happening before I installed ECD Creator. What looks suspicious? What is on your mind?

[AnnMarie]

OK..I have a few suggestions.

TkBellExe = D:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot

This is a bit of a pest. Its an application Scheduler installed along with RealOne Player. It runs independently of RealOne Player, to remind AutoUpdate and Message Center to perform their tasks at pre-scheduled intervals. I would recommend that you disable it in msconfig and rename realsched.exe to realsched.old

VirusNet Daily HD Scan = d:\vnwin\vn_daily.bat

I notice that you have PC Cillin installed. Do you need this running too?

NeroCheck = D:\WINDOWS\system32\NeroCheck.exe

NerpCheck is associated with "Nero Burning Rom" CD writing software. Its used to install/control Nero driver nerocd2k.sys. but its only required if you use WinXP and login without admin privileges


D:\OPLIMIT\ocrawr32.exe

From AnswersThatWork - Unfortunately there are many documented conflicts between this background program and other applications such as applications using your modem (!!), or other applications which need to use the scanner. Our recommendation, therefore, is that, unless you do a lot of conversion-to-text scanning (OCR) and you are not experiencing general PC problems or problems with other programs, then you should disable this feature and get used to manually opening OmniPage to scan text. You can disable the feature as follows :
(1) Open OmniPage.
(2) Choose the "Tools \ OCR Aware" menu option.
(3) Remove the check mark against the "Enable OCR Aware" option.

Try each option in the order suggested and let us know how you get on.

[eweo]

Well I tried all of the options you suggested in the order you suggested but none of those worked to resolve the issue. Do you think I might have something corrupt?

[AnnMarie]

Hi eweo - could be. Try this, put your Windows XP CD in your CD ROM Drive and then go to Start > Run, and type:

SFC /SCANNOW

This starts the System File Checker. It will check all your system files for corruption and replace any from the Windows XP CD if necessary.

[eweo]

I did what you recommended but it went through the process and displayed nothing. I am assuming that it did not find any discrepancies. I would have imagined it would at least pick up the updates, as it states on the process bar that it is checking for integrity and that everything is the original version. Is that what it is supposed to do? Just clear off the screen if nothing is found out of the ordinary?

[AnnMarie]

Hi eweo - SFC Creates a log. Have a look in Start > Run > Msinfo32 > Tools > File Signature Verification Ulitity. Just a thought, about the time that this started happening, did you install any third party software (could be a demo) that added an item to your Context Menu? If so, uninstall it and see if you still have a problem.

[eweo]

I tried what you said again but the log did not exist there? Maybe I looked in the wrong spot? No demo's loaded recently or about the time this started. I cannot for the life of me figure this one out.

[AnnMarie]

Hmmm..me either. Does anyone else have any ideas? If so, please jump in

[Spider]

I'm seeing
D:\WINDOWS\
and
C:\Program Files\

You have WindowsXP installed on D: partition and
all your programs on C: partition. Are you running
a dual boot system?

[eweo]

yes I am running a dual boot system. 98 on my C drive (fat32) and XP on my D drive (ntfs). I just looked into the error report log that Annemarie told me to look at, (I finally found it) It says:01/21/2003 1:42 AM Application Error Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1106, fault address 0x0002f647.

Does that help?

[eweo]

No suggestions????????:no: