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Old March 12th, 2011, 01:11 PM
-=BULLETPROOF=-'s Avatar
Join Date: Jan 2010
Posts: 36
Smile >>> not logging off <<<

Dear admin,

i am facing logging off problem since few days.. I am using hp pavillion dv2725 with vista operating system... While restarting or, shutting down it shows logging off and keep showing the same... And finally i have to keep on pressing the power button to switch off... Which can cause another problem for my laptop..
Kindly help...
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Old March 13th, 2011, 05:09 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
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Join Date: Oct 2001
O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,812
Hi -=BULLETPROOF=- To eliminate third party software as the cause of the problem, try cleanbooting your computer and try shutting down while it is in this state (see here, Step 1: Perform a clean boot). Make sure you dont download anything or surf to dodgy sites while you are running in this state because your antivirus will be disabled. Did you notice any difference?

If so, that suggests one of your third party startups is causing the problem. Try the troubleshooting steps now to find out which one it is. It is a bit tedious but quite effective in isolating the troublesome software. Once you find which program is responsible, uninstall it and reboot. You will need to contact their support if reinstalling the software doesnt resolve the issue.
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