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  #1  
Old October 19th, 2011, 12:44 AM
ngkk ngkk is offline
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Posts: 177
BSOD error message but don't know what exactly is the problem

hi all, i have been receiving BSOD but am unsure what failed. Below is the error message. I think it is something regarding insufficient disk space on a driver or sthg along those lines.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 83053B9E
BCP3: 8F3A1AC8
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\101911-28392-01.dmp
C:\Users\ngkk\AppData\Local\Temp\WER-75707-0.sysdata.xml

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please help
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  #2  
Old October 19th, 2011, 06:51 AM
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MaDef MaDef is offline
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Grab a copy of WhoCrashed (It's free for home use). install and run it. It will analyze the dump file and show what file/driver is causing the issue. you can post the results back here.
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  #3  
Old October 19th, 2011, 07:21 AM
ngkk ngkk is offline
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Join Date: Sep 2006
Posts: 177
9 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

kernexplorer.sys

On Fri 10/7/2011 3:47:38 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100711-34601-01.dmp
This was probably caused by the following module: kernexplorer.sys (KernExplorer+0xAF6)
Bugcheck code: 0x1000008E (0xFFFFFFFFC0000005, 0xFFFFFFFF83087B9E, 0xFFFFFFFFA8927AC8, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\Program Files\Lavasoft\Ad-Aware\KernExplorer.sys
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernexplorer.sys .
Google query: kernexplorer.sys KERNEL_MODE_EXCEPTION_NOT_HANDLED_M




On Wed 10/5/2011 8:09:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\100511-36348-01.dmp
This was probably caused by the following module: kernexplorer.sys (KernExplorer+0xAF6)
Bugcheck code: 0x50 (0xFFFFFFFFAE518000, 0x0, 0xFFFFFFFF83050BB6, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\Program Files\Lavasoft\Ad-Aware\KernExplorer.sys
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: kernexplorer.sys .
Google query: kernexplorer.sys PAGE_FAULT_IN_NONPAGED_AREA


----
here it is. Will google about it now.
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  #4  
Old October 19th, 2011, 03:54 PM
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MaDef MaDef is offline
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A quick google for that file shows that it should belong to Lavasoft (adaware). Check LavaSoft for a patch or fix. You should also run memtest86 considering the age of the hardware (this will rule out a bad/failing memory module).
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  #5  
Old October 19th, 2011, 05:22 PM
ngkk ngkk is offline
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Thanks for replying. Currently uninstalled Lavasoft. Will update this space if problem persists.
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