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  #1  
Old March 15th, 2013, 11:52 AM
chrisn chrisn is offline
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Join Date: Dec 2007
Posts: 70
itunes store

For the last couple months, I have not been able to get to the ITunes store. I keep getting an error message saying that ITunes has quit working. The apple websites have been particularly worthless and I was hoping that someone here could help?
Thanks
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  #2  
Old March 15th, 2013, 10:02 PM
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Murf Murf is offline
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Join Date: Oct 2001
O/S: Windows XP Pro
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Try this.


Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator then type in: Netsh winsock reset Hit enter, restart PC, open iTunes, go to Store
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  #3  
Old March 16th, 2013, 10:23 AM
chrisn chrisn is offline
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Join Date: Dec 2007
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Well, that did not work either
I get this response first
We could not complete your iTunes request. An unknown error occurred(4002)
When I click on the store button
iTunes has stopped working, bla,bla
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  #4  
Old March 18th, 2013, 08:26 PM
Murf's Avatar
Murf Murf is offline
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Store > Turn off iTunes Match
Store > Update Genius (let it run + finish)
Store > Turn on iTunes Match (set it going and it should work properly)
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