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  #16  
Old September 10th, 2015, 01:15 PM
perplexed perplexed is offline
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froze twice again this morning could not unfreeze it and had to shut it down and reboot. I am wondering can a mouse do this. A friend says I need a new one. Mine is old.

also what about memory and freeing up space can that make it freeze?

Thanks!
Last edited by perplexed; September 10th, 2015 at 06:02 PM.
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  #17  
Old September 10th, 2015, 08:07 PM
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schrauber schrauber is offline
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Please explain what you exactly mean with freeze. Can you move the mouse when the system is freezing?
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  #18  
Old September 10th, 2015, 08:55 PM
perplexed perplexed is offline
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no I cannot move mouse and most times I cannot use ctrl alt delete to escape the freeze.
thanks!
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  #19  
Old September 11th, 2015, 06:01 AM
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schrauber schrauber is offline
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OK then it would best to check the hard drive first.

http://www.majorgeeks.com/files/deta...ldiskinfo.html
Please download Chrystaldiskinfo and run it. Please post the output here.
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  #20  
Old September 11th, 2015, 03:43 PM
perplexed perplexed is offline
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thanks so much, my mouse quit working altogether and I had to get a new one. Worked great all morning and just froze again. Do I proceed with download? Thanks!
Thanks so much!
Last edited by perplexed; September 11th, 2015 at 06:52 PM.
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  #21  
Old September 12th, 2015, 02:21 PM
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schrauber schrauber is offline
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Yes, please run the tool to check the harddrive.
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  #22  
Old September 12th, 2015, 05:17 PM
perplexed perplexed is offline
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thanks, once I click your link do I click the download button or the scan button?
thank you!
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  #23  
Old September 13th, 2015, 06:17 PM
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What exactly do you see? The link goes to majorgeeks download page, where you can download the tool Chrystaldiskinfo.
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  #24  
Old September 13th, 2015, 08:16 PM
perplexed perplexed is offline
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is it the green download button?

Author: Reimage
Date: 25-06-2015
Size: 1.2 MB
Requires: Windows XP / Vista / Windows 7 / Windows 8


I see a couple more up top. Kinda confusing and thanks !
I clicked one of the 2 up top of page Chrystaldiskinfo6_5_2.zip and when I clicked to run it I got this not found graph.html

the other one said not compatible with your version of windows. thanks for your help!
Last edited by perplexed; September 13th, 2015 at 08:43 PM.
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  #25  
Old September 14th, 2015, 05:31 AM
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schrauber schrauber is offline
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No, it isn't. These are ads. Do you use any kind of adblocker in your browser? Would be good to install an adblocker, otherwise you will have this problem and download crap oftentimes.

Please try this link:
http://osdn.jp/frs/redir.php?m=jaist...kInfo6_5_2.zip
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  #26  
Old September 14th, 2015, 01:56 PM
perplexed perplexed is offline
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no how do I get a safe ad blocker please.

I got the same messages as below with your link, I clicked both info files for lack of a better word.


I clicked one of the 2 up top of page Chrystaldiskinfo6_5_2.zip and when I clicked to run it I got this not found graph.html

the other one said not compatible with your version of windows. thanks for your help!
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  #27  
Old September 14th, 2015, 03:32 PM
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schrauber schrauber is offline
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Which browser do you use? Then I can tell you which addon you need.
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  #28  
Old September 14th, 2015, 04:11 PM
perplexed perplexed is offline
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I use firefox and thank you!
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  #29  
Old September 15th, 2015, 07:10 PM
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schrauber schrauber is offline
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Please navigate in Firefox to Extras > Addons and type

Adblock

into the search field. Please install the addon "Adblock Edge".
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  #30  
Old September 15th, 2015, 10:42 PM
perplexed perplexed is offline
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okay what about the freezing, could it be my memory in my computer. It just freezes and I can't get my mouse to move and I have to shutdown.

found Adblock edge it says this addon has been discontinued. I clicked more to read about it.


Thanks!
Last edited by perplexed; September 15th, 2015 at 10:47 PM.
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