Seeking Help

[Amberyl]

I have Win XP Professional, SP1, 512 meg ram, nviada FX 5500 256 ram. I have been trying to figure out why when I go into Spybot to Search and Destroy, it freezes up.....then I go into the Sims 2 Nightlife, and it freezes up before going into a town, and tonight while connected with another computer thru a home lan, I was trying to play Empire Earth, Art of Conquest, I get to the Stone Age and it freezes up.

I have the latest DirectX 9.0c, I have scanned for virus and have none, I have used Asquared 2, Ad-Adware, and Ewido and gotten rid of everything....

What else can I check for? It is getting really boring not able to play any games with my spouse.....

Amberyl

[baboon]

Hi there
Can you Creat a Hijack This log.
Here is the Link for HiJackThis.
Post the log in Cyber Safety Forum and let the pros in there take a look at it for you.

Also lets head out and get Service Pack 2 for your copy of XP. They cleared a lot of issues in SP/2

[Amberyl]

I had service pack 2 and all it did was make it impossible for me to connect to my other 2 computers to play games with my spouse. Have they fixed that problem yet???? He could read my directory but I could not.

I will get Hijack This and send the information.

Ambery

[Amberyl]

Okay here is the info from Hijack

Logfile of HijackThis v1.99.1
Scan saved at 2:54:39 AM, on 5/12/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Hold 2\HijackThis.exe

N3 - Netscape 7: user_pref("browser.startup.homepage", "http://sccoast.net"); (C:\Documents and Settings\SherrieD\Application Data\Mozilla\Profiles\default\euwzifyc.slt\prefs.j s)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csea rchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\SherrieD\Application Data\Mozilla\Profiles\default\euwzifyc.slt\prefs.j s)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive\Program\AHQInit.exe
O4 - HKLM\..\Run: [AudioHQ] C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: Microsoft Office Shortcut Bar.lnk = C:\Program Files\Microsoft Office\Office\MSOFFICE.EXE
O4 - Global Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O23 - Service: AntiVir PersonalEdition Classic Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: AntiVir PersonalEdition Classic Guard (AntiVirService) - AVIRA GmbH - C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

[baboon]

Ok have you updated the drivers for that card?
And in my Signature there is a Link called PcPit. Run that and see what it will tell ya about your machine. You will need an Email account to use it.
And could you please Run Everest
And post back with log.
We Gotta get to the bottom of this. No one should be denied their ability to Game!!!!

[Amberyl]

I went to the link and ran PCPit Optimize and it says this:

Computer has 94 unnecessary (junk) files that take up 23,304 kb of space.
Your computer is not optimized for high-speed connection.
Your computer has 14 registry errors.
Your computer has 3 registry keys that can be adjusted to give your system a performance boost.


but I cannot pay for a program to fix these problems....

[Amberyl]

I did update the video card and another forum I was on for the sims told me to try an older version.....i will update it now....

[Amberyl]

Updated the video driver....changed the AGP Aperture size to 128.....
still can't get into sims

[Seth_]

Run a memory test. It's available here.

Probably a good idea to run hard drive error checking as well. Go to the properties of your "c" drive and click on Tools. When you select error checking, put a check in both options that appear.

If you still have the problem, then check your Event Viewer my right clicking on My Computer>Manage>Event Viewer. Post back with the consistant errors that it shows under the "System" heading.

[Amberyl]

Done all that....will post the event viewer for you.....

[Rainbow32]

Forget about PCPit. It finds alot of stuff in an attempt to goad you into buying this software. There's plenty of excellent free utilities available on the internet for what it does.

[Amberyl]

Yeah...PCPit wants money and I am not willing to pay for scanners when there is alot of them for free.....

[Amberyl]

Okay...latest update....put in the newest driver for the video card....lowered the AGP Aperture from 256 to 128.....started Empire Earth with hubby and bammm.....crashed....froze up.....

[Amberyl]

Seth....
I ran the Memtest and it got 68% done and came up with the following....

TST 6
Pass 0
Failing Address 0000069C390 - 6.7MB
Good 7fffffff
Bad 7ffffdff
Err-Bits 00000200
Count 1
Chan -

??????

Event viewers is too long to post....can I email it?

[Rainbow32]

For event viewer all your looking for is errors, not warnings, logged in at the same time your having the problem.
Run the MS memory diagnostic tool and see what happens.
http://oca.microsoft.com/en/windiag.asp