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Windows 10 Problem solving for the Windows 10 Operating System.

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Old July 30th, 2015, 06:34 PM
XKOOTX XKOOTX is offline
Join Date: Apr 2004
O/S: Windows 7 64-bit
Posts: 45
Win 10 App

Hello Murf, I did not get the Win 10 app. I did the trouble shooting and found that I needed to upgrade to IE 11 which I did. I was also missing three updates" KB2952664,KB3035583 & KB3065822 even though I have auto updates. Installed all three. Restarted and when I was still without the Win10 App, I redid the trouble shooter and still claimed I was missing KB2952664. I uninstalled it and reinstalled, restarted and still the same story missing KB2952664.
I did a cmd search with script suggested by online MS help. It showed that everything was in order including all updates, licence and activation etc. Help! Now where do I go? Thanks
I'm running win 7 home premium, licenced oem, activated i3 Intel core,8gb ram, 640gb hd
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Old July 31st, 2015, 11:39 PM
XKOOTX XKOOTX is offline
Join Date: Apr 2004
O/S: Windows 7 64-bit
Posts: 45
All fixed...... I uninstalled all the updates KB2952664, 3035583, 3065822 and then went into msconfig and did a Selective Startup, hiding all Microsoft services then disable all other services. I then did a windows update and it found and installed the previously deleted updates successfully. Did a restart and the Get Windows 10 icon appeared.
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Old August 1st, 2015, 05:33 PM
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Murf Murf is offline
Join Date: Oct 2001
O/S: Windows XP Pro
Posts: 17,421
Thanks for letting us know, I am sure there will be problems upgrading to Win 10 as any operating system. Hopefully small ones.
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Old August 1st, 2015, 09:16 PM
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renegade600 renegade600 is offline
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Join Date: Sep 2003
O/S: Linux
Location: Osceola, Ar
Posts: 26,672
if the win7 is the original os then you can try using the iso version. that is the one I used since win10 would not upgrade on my computer either because of so-called compatibility issues.

just create an image disk of the iso, start your win7, then let setup.exe run. This way it will verify you have a legit os installed and start the upgrade process.

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