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Windows XP Problem solving for the Windows XP Operating System

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Old October 3rd, 2006, 05:00 PM
coreyk67 coreyk67 is offline
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Join Date: Oct 2004
Posts: 210
dialup modem problems

I am getting a response of "no dial tone" when i try and connect with a dial up modem. i have replaced the modem and am positive i have dial tone. I have also done a repair install on the os.

please help
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Old October 3rd, 2006, 05:27 PM
Miz's Avatar
Miz Miz is offline
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Join Date: Mar 2003
O/S: Windows 10 Home
Location: Kansas
Age: 78
Posts: 12,129
To start with the basics and work up to the involved stuff:
1. If the modem has two connection ports, make sure the wire from the wall outlet is plugged into the one labeled "Line," not the one labeled "Phone."
2. Check the wire itself by unplugging it from the modem and into a known working phone. The tiny wires inside the connector can get corroded.
3. If that all checks out, have you installed the drivers for the new modem? In Control Panel>System>Hardware tab>Device Manager button, see if there's a yellow warning sign on the entry for the modem. If there is, you need to install the modem's drivers.
4. Also in Control Panel>Sytem>Hardware tab>Device Manager button, double click on Modems, double click on the Modem listed there then check:
a. General tab: make sure "Use this device (enable)" is showing in the Device Usage field
b. Diagnostics tab: click the "Query Modem" button to make sure Windows and the modem are talking to each other
c. Power Management tab: make sure "Allow the computer to turn off this device to safe power" is not checked.
d. Click OK to close the Modem Properties window and to save any changes you made
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