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  #1  
Old March 28th, 2009, 08:00 AM
Kagetora Kagetora is offline
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Problems installing Restore data from DVD (moved from Vista)

Gateway P-6869FX

Specs

Sorry, I didn't know which section to post this in, so move it as you see necessary.

Short Story:

When I try to re-install the restore data (drivers/operating system) on my hard drive using my restore discs it freezes like this.


Long Story:

I bought it refurbished from tigerdirect and it came set up as if it were a complete different model. All the drivers were wrong and even the restore disk was incorrect. So I installed the correct drivers from support.gateway just so I could get it working at least. I called Tigerdirect and they said I need to call gateway and gateway said I should call Tigerdirect... Eventually I got a guy who gets me a new set of restore discs. So, it took a while for the discs to arrive and when they did I was lazy and didn't install them right away. Then later I get the BDoD with a generic driver problem code. So, I pop in the new discs and they freeze like ... This.

So, I call up gateway and they said I needed to talk to level 2 support, but they were not open on sundays and that I need to call back tomorrow. So, I did... and that was the day my warranty expired.

Anyways, after trying to fix my problem myself I figured that the restore discs must be corrupt. So I bought some new restore discs. I finally got them today, and I get the same problem where they freeze with that empty dialog box.

Last edited by Kagetora; March 28th, 2009 at 08:04 AM.
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  #2  
Old March 29th, 2009, 08:15 AM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
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Hi Kagetora. This is either an issue with your Recovery CD's or a hardware issue however you will need to be absolutely certain you have the right disks before investigating the second possibility. Unfortunately, we cannot help you with that.
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Old March 29th, 2009, 08:25 AM
Kagetora Kagetora is offline
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Well, I used to different sets of recovery discs. I bought the latest set online using my model number and serial number. So, I know its not the recovery discs.

What would you suggest to troubleshoot what is causing the hardware issue?
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Old March 29th, 2009, 08:27 AM
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AnnMarie AnnMarie is offline
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O/S: Windows Vista 32-bit
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Troubleshooting hardware issues is not my area of expertise Kagetora. I'll move your topic to our Hardware Forum for more help. Good luck.
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