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Windows 7 Problem solving for the Windows 7 Operating System. Please remember to state which edition of Windows 7 you are using - Starter, Home Basic, Home Premium, Professional, Enterprise or Ultimate. |
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#1
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PC just keep crashing with a blue screen.
mi PC just keep crashing with a blue screen and i can't understand what the problem is.
can some1 help me read the error report? what i get is Problem signature: Problem Event Name:BlueScreen OS Version:6.1.7600.2.0.0.256.1 Locale ID:2057 Additional information about the problem: BCCode:100000b8 BCP1:84CCF498 BCP2:82D64240 BCP3:A5C33FD0 BCP4:00000000 OS Version:6_1_7600 Service Pack:0_0 Product:256_1 Files that help describe the problem: C:\Windows\Minidump\011810-18546-01.dmp C:\Users\Matrix\AppData\Local\Temp\WER-37468-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?link...8&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Thank You. Last edited by 00smita; August 2nd, 2010 at 11:04 AM. |
#2
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Hi 00smita. If you send me the below file (and any other .dmp files created at the time of the crash), I might be able to help you identify what is causing your problem but no promises.
C:\WINDOWS\Minidump\011810-18546-01.dmp Copy them to a new folder, zip it up (this is important) and email it to me (include a link to this thread) and title your email "Minidump". My address is anniefriday@xtra.co.nz I will post back when I have checked them out. |
#3
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Hi again 00smita. I received your email but you sent me shortcuts to the dumps which of course I cant open because the originals are on your computer.
To copy the files, rightclick and choose "Copy". Open the folder you created and rightclick again and choose "Paste". |
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