windows updates error

[hollyoaks777]

well i will have to watch my language here but stuff them.You pay for a product and then get no support off them that's crap

[AnnMarie]

Well that's not quite right. They will help with your Windows Update issue and they also have Help Forums similar to this for other issues.

Perhaps I can help with the Word problem. What have you tried to fix it?

[hollyoaks777]

i tried uninstallig and reinstalling and tried office diagnostics test none of them worked AnnMarie

[AnnMarie]

Ok, just to be sure it's not a problem with your default template, make sure that you can view hidden files and folders (click here for help), uncheck "Hide Extensions for Known File Types" and "Hide Protected Operating System Files" (if you follow the Vista instructions, you should be fine). Close all Office programs and navigate to c:\Users\YourAccountName\AppData\Roaming\Microsoft \Templates and look for Normal.dotm. When you find it, rightclick on the file and delete it. Open Word now and create a new document. Did this help?

[hollyoaks777]

its windows 7 i am using AnneMarie

[AnnMarie]

Yes I know but just follow the Vista instructions, they should be the same. Let me know if they are not and I'll boot into Windows 7 and walk you through it. I'm on Vista at the moment.

[hollyoaks777]

That did not work either i think it has something to do with windows 7 AnnMarie because it worked with vista but i hate vista.

[AnnMarie]

I have Word 7 installed in Windows 7 and I have no problems. Did you delete Normal.dotm?

[hollyoaks777]

whats Normal.dotm?

[AnnMarie]

It's the default template for Word and sometimes it corrupts. I guess you didnt follow the instructions I posted earlier then?

Ok, just to be sure it's not a problem with your default template, make sure that you can view hidden files and folders (click here for help), uncheck "Hide Extensions for Known File Types" and "Hide Protected Operating System Files" (if you follow the Vista instructions, you should be fine). Close all Office programs and navigate to c:\Users\YourAccountName\AppData\Roaming\Microsoft \Templates and look for Normal.dotm. When you find it, rightclick on the file and delete it. Open Word now and create a new document. Did this help?

[hollyoaks777]

i have fixed it now AnnMarie just about half an hour ago, i uninstalled my printer this time and re-installled it and it worked.The only thing is i dont have a paper preview on most sizes and i cant remember if word gives you paper preview next to all the sizes.
thank you very much for your time

[AnnMarie]

Yes it does but it looks like the problem is caused by your printer driver. Go to the manufacturers site and see if they have an update for your make and model.

[hollyoaks777]

ok will do thanks AnnMarie

[AnnMarie]

You are welcome.