Go Back   Cyber Tech Help Support Forums > Software > Malware Removal

Notices

Malware Removal Discussion about Trojans, viruses, hoaxes, firewalls, spyware, and general Security issues. If you suspect your PC is infected with a virus, trojan or spyware app please include any supporting documentation or logs

Reply
 
Topic Tools
  #1  
Old December 28th, 2007, 02:05 AM
eeyore1138's Avatar
eeyore1138 eeyore1138 is offline
Member
 
Join Date: Apr 2006
Posts: 93
windows explorer closes unexpectedly

Hello,

I am getting the same error message over and over again that "windows explorer encountered a problem and needs to close", I have run AVG Free, Ad Aware, and Spybot SD, and I am still having the same problem, can someone tell me what else it could be?
Reply With Quote
  #2  
Old December 29th, 2007, 03:54 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
CTH Subscriber
 
Join Date: Oct 2001
O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Hi eeyore1138. Lets see what is running on your computer. Go here and download Hijack This to your Desktop. When you have downloaded it, doubleclick to install. Once installed, open Hijack This and click on scan. Most of the files listed will be harmless and/or required so do not make any changes, just click on Save Log, copy it and post it back in this thread.

Also go here and download Silent Runners.vbs (clicking the the download link works if you use IE. If you use FireFox, rightclick on the link and choose "Save Link As") to a new folder on your drive and run it. It generates a log too. It takes longer than Hijack This to run and it will notify you with a popup when your log is ready (it will be in the new folder you created). Please post the information back in this thread. If your antivirus program queries the script, allow it to run. It's not malicious.
Reply With Quote
  #3  
Old December 29th, 2007, 08:26 AM
eeyore1138's Avatar
eeyore1138 eeyore1138 is offline
Member
 
Join Date: Apr 2006
Posts: 93
Scans as requested

Here they are:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:23:20 AM, on 12/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Ad~aware SE Personal\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\lxcycoms.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Outlook Express\msimn.exe
D:\Program Files\Avant Browser\avant.exe
C:\Documents and Settings\Mia\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sympatico.msn.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live OneCare Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [LXCYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Webshots.lnk = D:\Program Files\Webshots\Webshots\Launcher.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (CDownloadCtrl Object) - http://www.fileplanet.com/fpdlmgr/ca..._2.3.6.108.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-CA/.../GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1191811776343
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://caebmm.imgag.com/imgag/cp/ins...rusher-cae.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0866FE60-1147-4420-8E52-3B711CD4305E}: NameServer = 206.47.244.108 206.47.244.15
O17 - HKLM\System\CS1\Services\Tcpip\..\{0866FE60-1147-4420-8E52-3B711CD4305E}: NameServer = 206.47.244.108 206.47.244.15
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - D:\Program Files\Ad~aware SE Personal\aawservice.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DVD-RAM_Service - Matsu****a Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe (file missing)
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe

--
End of file - 7204 bytes


"Silent Runners.vbs", revision 55, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\Software\Microsoft\Windows\CurrentVersion\Run \ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run \ {++}
"LXCYCATS" = "rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtim e.dll,_RunDLLEntry@16" [MS]
"Symantec PIF AlertEng" = ""C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"" [file not found]
"AVG7_CC" = "C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP" ["GRISOFT, s.r.o."]
"RTHDCPL" = "RTHDCPL.EXE" ["Realtek Semiconductor Corp."]
"Alcmtr" = "ALCMTR.EXE" ["Realtek Semiconductor Corp."]
"MSConfig" = "C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig .exe /auto" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Exp lorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Adobe PDF Reader Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{4f3ed5cd-0726-42a9-87f5-d13f3d2976ac}\(Default) = "Windows Live OneCare Family Safety Browser Helper"
-> {HKLM...CLSID} = "Windows Live OneCare Family Safety Browser Helper Class"
\InProcServer32\(Default) = "C:\Program Files\Windows Live\Family Safety\fssbho.dll" [MS]
{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\(Default) = (no title provided)
-> {HKLM...CLSID} = "SSVHelper Class"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll" ["Sun Microsystems, Inc."]
{9030D464-4C02-4ABF-8ECC-5164760863C6}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Windows Live Sign-in Helper"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll" [MS]
{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}\(Default) = (no title provided)
-> {HKLM...CLSID} = "Windows Live Toolbar Helper"
\InProcServer32\(Default) = "C:\Program Files\Windows Live Toolbar\msntb.dll" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\She ll Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {HKLM...CLSID} = "Display Panning CPL Extension"
\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\system32\hticons.dll" ["Hilgraeve, Inc."]
"{EFA24E62-B078-11d0-89E4-00C04FC9E26E}" = "History Band"
-> {HKLM...CLSID} = "History Band"
\InProcServer32\(Default) = "C:\WINDOWS\system32\shdocvw.dll" [MS]
"{BB7DF450-F119-11CD-8465-00AA00425D90}" = "Microsoft Access Custom Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\msaccrt\Access 97\soa800.dll" [MS]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]
"{FC9FB64A-1EB2-4CCF-AF5E-1A497A9B5C2D}" = "Messenger Sharing Folders"
-> {HKLM...CLSID} = "My Sharing Folders"
\InProcServer32\(Default) = "C:\Program Files\Windows Live\Messenger\fsshext.8.5.1302.1018.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {HKLM...CLSID} = "Portable Media Devices Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{400CFEE2-39D0-46DC-96DF-E0BB5A4324B3}" = "My Logitech Pictures"
-> {HKLM...CLSID} = "My Logitech Pictures"
\InProcServer32\(Default) = "C:\Program Files\Logitech\Video\Namespc2.dll" ["Logitech Inc."]
"{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}" = "AVG7 Shell Extension"
-> {HKLM...CLSID} = "AVG7 Shell Extension Class"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG7\avgse.dll" ["GRISOFT, s.r.o."]
"{9F97547E-460A-42C5-AE0C-81C61FFAEBC3}" = "AVG7 Find Extension"
-> {HKLM...CLSID} = "AVG7 Find Extension Class"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG7\avgse.dll" ["GRISOFT, s.r.o."]

HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\
<<!>> "BootExecute" = "autocheck autochk *"|"lsdelete" [null data]

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> AtiExtEvent\DLLName = "Ati2evxx.dll" ["ATI Technologies Inc."]

HKLM\SOFTWARE\Classes\Folder\shellex\ColumnHandler s\
{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

HKLM\SOFTWARE\Classes\*\shellex\ContextMenuHandler s\
AVG7 Shell Extension\(Default) = "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"
-> {HKLM...CLSID} = "AVG7 Shell Extension Class"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG7\avgse.dll" ["GRISOFT, s.r.o."]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]

HKLM\SOFTWARE\Classes\Directory\shellex\ContextMen uHandlers\
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]

HKLM\SOFTWARE\Classes\Folder\shellex\ContextMenuHa ndlers\
AVG7 Shell Extension\(Default) = "{9F97547E-4609-42C5-AE0C-81C61FFAEBC3}"
-> {HKLM...CLSID} = "AVG7 Shell Extension Class"
\InProcServer32\(Default) = "C:\Program Files\Grisoft\AVG7\avgse.dll" ["GRISOFT, s.r.o."]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" [null data]


Group Policies {policy setting}:
--------------------------------

Note: detected settings may not have any effect.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Pol icies\System\

"shutdownwithoutlogon" = (REG_DWORD) dword:0x00000001
{Shutdown: Allow system to be shut down without having to log on}

"undockwithoutlogon" = (REG_DWORD) dword:0x00000001
{Devices: Allow undock without having to log on}


Active Desktop and Wallpaper:
-----------------------------

Active Desktop may be disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Exp lorer\ShellState

Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "C:\WINDOWS\system32\config\systemprofile\Loca l Settings\Application Data\Microsoft\Wallpaper1.bmp"

Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Mia\Application Data\Webshots\The Webshots Desktop\Webshots Wallpaper.bmp"


Startup items in "Mia" & "All Users" startup folders:
-----------------------------------------------------

C:\Documents and Settings\Spruce\Programs\Startup
"Webshots" -> shortcut to: "D:\Program Files\Webshots\Webshots\Launcher.exe /t" ["Webshots.com"]


Enabled Scheduled Tasks:
------------------------

"Check Updates for Windows Live Toolbar" -> launches: "C:\Program Files\Windows Live Toolbar\MSNTBUP.EXE" [MS]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\SYSTEM\CurrentControlSet\Services\Winsock2\Pa rameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\SYSTEM\CurrentControlSet\Services\Winsock2\Pa rameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 17
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}"
-> {HKLM...CLSID} = "Windows Live Toolbar"
\InProcServer32\(Default) = "C:\Program Files\Windows Live Toolbar\msntb.dll" [MS]

HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}" = (no title provided)
-> {HKLM...CLSID} = "Windows Live Toolbar"
\InProcServer32\(Default) = "C:\Program Files\Windows Live Toolbar\msntb.dll" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\
{08B0E5C0-4FCB-11CF-AAA5-00401C608501}\
"MenuText" = "Sun Java Console"
"CLSIDExtension" = "{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC}"
-> {HKCU...CLSID} = "Java Plug-in 1.6.0_03"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll" ["Sun Microsystems, Inc."]
-> {HKLM...CLSID} = "Java Plug-in 1.6.0_03"
\InProcServer32\(Default) = "C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll" ["Sun Microsystems, Inc."]

{E2E2DD38-D088-4134-82B7-F2BA38496583}\
"MenuText" = "@xpsp3res.dll,-20001"
"Exec" = "%windir%\Network Diagnostic\xpnetdiag.exe" [MS]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Acronis Scheduler2 Service, AcrSch2Svc, ""C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe"" ["Acronis"]
Ad-Aware 2007 Service, aawservice, ""D:\Program Files\Ad~aware SE Personal\aawservice.exe"" ["Lavasoft AB"]
Ati HotKey Poller, Ati HotKey Poller, "C:\WINDOWS\system32\Ati2evxx.exe" ["ATI Technologies Inc."]
AVG E-mail Scanner, AVGEMS, "C:\PROGRA~1\Grisoft\AVG7\avgemc.exe" ["GRISOFT, s.r.o."]
AVG7 Alert Manager Server, Avg7Alrt, "C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe" ["GRISOFT, s.r.o."]
AVG7 Update Service, Avg7UpdSvc, "C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe" ["GRISOFT, s.r.o."]
DVD-RAM_Service, DVD-RAM_Service, "C:\WINDOWS\system32\DVDRAMSV.exe" ["Matsu****a Electric Industrial Co., Ltd."]
lxcy_device, lxcy_device, "C:\WINDOWS\system32\lxcycoms.exe -service" [" "]
Windows Live OneCare Family Safety, fsssvc, ""C:\Program Files\Windows Live\Family Safety\fsssvc.exe"" [MS]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]


Print Monitors:
---------------

HKLM\SYSTEM\CurrentControlSet\Control\Print\Monito rs\
3400 Series Port\Driver = "lxcylmpm.dll" [" "]
Lexmark Print-2-Fax Port\Driver = "LXPRMON.DLL" [empty string]


---------- (launch time: 2007-12-29 02:23:40)
<<!>>: Suspicious data at a malware launch point.

+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 48 seconds, including 25 seconds for message boxes)
Reply With Quote
  #4  
Old December 29th, 2007, 08:46 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
CTH Subscriber
 
Join Date: Oct 2001
O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Hi eeyore1138. There is no evidence of any malware in either log however I can see some Norton startups that perhaps shouldnt be there. Have you uninstalled this software? Also what have you disabled using msconfig?
Reply With Quote
  #5  
Old December 29th, 2007, 08:52 AM
eeyore1138's Avatar
eeyore1138 eeyore1138 is offline
Member
 
Join Date: Apr 2006
Posts: 93
Yes, I have uninstalled it, I thought I got all of the files, oooops, I have disabled everything in the start up list except.... ctfmon, webshots, avgcc, I only disabled symantec Lic NetConnect in the services list. Other than that I haven't done anything in msconfig
Reply With Quote
  #6  
Old December 29th, 2007, 10:59 PM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
CTH Subscriber
 
Join Date: Oct 2001
O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Quote:
I have disabled everything in the start up list except.... ctfmon, webshots, avgcc
Yes I can see that. I want to know what you have disabled. Perhaps you could re-enable all startups for now and post a new Hijack This log?
Reply With Quote
  #7  
Old December 30th, 2007, 02:58 AM
eeyore1138's Avatar
eeyore1138 eeyore1138 is offline
Member
 
Join Date: Apr 2006
Posts: 93
I'm sorry, I misunderstood, here is the new hijackthis log with all of the startup on it.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:53:53 PM, on 12/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
D:\Program Files\Ad~aware SE Personal\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Lexmark 3400 Series\lxcymon.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Windows Live\Family Safety\fssui.exe
C:\Program Files\Lexmark 3400 Series\ezprint.exe
C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
D:\Program Files\Adobe Reader 8\Reader\Reader_sl.exe
C:\Program Files\Common Files\Maxtor\Schedule2\schedhlp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\RAMASST.exe
D:\Program Files\Webshots\Webshots\webshots.scr
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\system32\lxcycoms.exe
C:\WINDOWS\system32\svchost.exe
D:\Fix the PC\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sympatico.msn.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sympatico.msn.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live OneCare Family Safety Browser Helper - {4f3ed5cd-0726-42a9-87f5-d13f3d2976ac} - C:\Program Files\Windows Live\Family Safety\fssbho.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O4 - HKLM\..\Run: [LXCYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Media Codec Update Service] E:\Program Files\Windows Essentials Media Codec Pack 1.0\Essentials Codec Pack\update.exe -silent
O4 - HKLM\..\Run: [lxcymon.exe] "C:\Program Files\Lexmark 3400 Series\lxcymon.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
O4 - HKLM\..\Run: [fssui] "C:\Program Files\Windows Live\Family Safety\fssui.exe" -autorun
O4 - HKLM\..\Run: [FaxCenterServer] "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3400 Series\ezprint.exe"
O4 - HKLM\..\Run: [B'sCLiP] C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATI DeviceDetect] C:\Program Files\ATI Multimedia\main\ATIDtct.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe Reader 8\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Maxtor\Schedule2\schedhlp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [LogitechSoftwareUpdate] "C:\Program Files\Logitech\Video\ManifestEngine.exe" boot
O4 - HKCU\..\Run: [igndlm.exe] C:\Program Files\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIRW.exe
O4 - HKCU\..\Run: [ATI Launchpad] C:\Program Files\ATI Multimedia\main\launchpd.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Startup: Webshots.lnk = D:\Program Files\Webshots\Webshots\Launcher.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab56986.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} - http://www.fileplanet.com/fpdlmgr/ca..._2.3.6.108.cab
O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/EN-CA/.../GAME_UNO1.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1191811776343
O16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://caebmm.imgag.com/imgag/cp/ins...rusher-cae.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab56907.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - D:\Program Files\Ad~aware SE Personal\aawservice.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Maxtor\Schedule2\schedul2.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: DVD-RAM_Service - Matsu****a Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe (file missing)
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe

--
End of file - 9354 bytes
Reply With Quote
  #8  
Old December 30th, 2007, 07:35 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
CTH Subscriber
 
Join Date: Oct 2001
O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
Ok thanks. Could you leave those startups enabled while we are looking at your problem please. I havent checked them all but I can see a couple of instances where startups have been disabled that while non-essential, it is recommended that they are not disabled unless they cause problems (Ezprint and LVCOMSX). See here for recommended actions.

Let's get rid of whats left of Norton. Go here and run the online Norton Removal Utility. It should get rid of Norton traces. Reboot and post a new Hijack This log please.

Is Windows Explorer still shutting down?
Reply With Quote
  #9  
Old December 31st, 2007, 05:07 AM
eeyore1138's Avatar
eeyore1138 eeyore1138 is offline
Member
 
Join Date: Apr 2006
Posts: 93
Hi Ann Marie,

I apologize but I got fed up and reinstalled windows, so now Norton is gone, thanks for all of the time and help. It is very much appreciated.

Reply With Quote
  #10  
Old December 31st, 2007, 08:06 AM
AnnMarie's Avatar
AnnMarie AnnMarie is offline
CTH Subscriber
 
Join Date: Oct 2001
O/S: Windows Vista 32-bit
Location: New Zealand
Posts: 59,810
No problem at all eeyore1138. I am glad all is well now and thanks for the update.
Reply With Quote
Reply

Bookmarks

Topic Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Topics
Topic Topic Starter Forum Replies Last Post
Browser Closes Randomly/ Unexpectedly keseylovesme Internet / Browsers 1 September 6th, 2007 03:49 PM
Windows Explorer Closes Farnick Windows XP 1 December 23rd, 2006 04:09 AM
Internet explorer keeps closes on it's own Mesaboogieman Malware Removal 12 October 8th, 2004 02:41 AM
PageMaker closes unexpectedly will2041 Applications 0 February 26th, 2004 06:34 PM
Explorer 5.0 closes without warning JPM Internet / Browsers 6 September 21st, 2002 09:52 PM


All times are GMT +1. The time now is 10:12 PM.