Unable to connect to Alexa app

[bens]

I hope I'm in the correct forum. If not let me know where to post. thanks

I purchased a no name wi-fi water leak level alarm and connected it to my home network using the TOYA app. It also connected to my Alexa app and I was able to set up a routine. It worked so well I bought a second one. It connected to the TOYA app and works with it but I cannot get it to connect to the Alexa app. I’ve been trying for days and can’t seem to get it to work. I even bought a third one to rule out the second one might be defective. Can it be I can only have one of the same sensors connect to Alexa at the same time? Any assistance would be greatly appreciated…

Thank you

[renegade600]

I am going to assume you gave the discover command on alexa. the only thing I can think of trying is to disable then enable the alexa skill for theTOYA app.

[bens]

Thanks Dan. My concern is that I have quite a few devises connected to the TOYA app and if I disable it will I loose the settings for those devises?

[renegade600]

not talking about the app itself, talking about the TOYA skill in the alexa app.