cannot open my add remove program

[AnnMarie]

Have you installed all your Service Packs from Windows Updates bevkoof_no_1? I see that IE 6 has not been updated. Try installing all updates next.

[bevkoof_no_1]

After 16th oct the problem started how to know what component is giving trouble and how to remove it

Successful Sunday, October 31, 2004 Security Update for DirectX 9.0 (KB839643) Web site
Successful Thursday, October 28, 2004 Security Update for DirectX 9.0 (KB839643) Web site
Successful Saturday, October 16, 2004 Update for Windows Media Player 9 Series (KB837272) Web site
Successful Saturday, October 16, 2004 816093: Security Update Microsoft Virtual Machine (Microsoft VM) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (819696) Web site
Successful Saturday, October 16, 2004 823559: Security Update for Microsoft Windows Web site
Successful Saturday, October 16, 2004 Security Update for Microsoft Windows (KB824141) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB823182) Web site
Successful Saturday, October 16, 2004 Security Update for Microsoft Windows (KB824105) Web site
Successful Saturday, October 16, 2004 Critical Update for Windows Media Player Script Commands (KB828026) Web site
Successful Saturday, October 16, 2004 Security Update for Microsoft Windows Server 2003 (KB825119) Web site
Successful Saturday, October 16, 2004 Security Update for Microsoft Windows Server 2003 (KB828035) Web site
Successful Saturday, October 16, 2004 Security Update for Microsoft Data Access Components (KB832483) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB835732) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB828741) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB833987) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB837001) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB839645) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB840374) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB839643) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB840315) Web site
Successful Saturday, October 16, 2004 Microsoft GDI+ Detection Tool (KB873374) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB841533) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB840987) Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB841356) Web site
Successful Saturday, October 16, 2004 Microsoft .NET Framework 1.1 Service Pack 1 for Windows Server 2003 Web site
Successful Saturday, October 16, 2004 Security Update for Windows Server 2003 (KB873376) Web site
Successful Saturday, October 16, 2004 Cumulative Security Update for Outlook Express for Windows Server 2003 (KB823353) Web site
Successful Saturday, October 16, 2004 Critical Update for ADODB.stream (KB870669) Web site
Successful Saturday, October 16, 2004 Cumulative Security Update for Internet Explorer for Windows Server 2003 (KB834707) Web site

[AnnMarie]

Hmmm, have you installed the IE service pack? Hijack This doesnt detect it.

Run a search for Appwiz.cpl. Did you find the file? If so, it's possible that it has corrupted. Go to Start > Run and type:

sfc /scannow

and OK (have your Installation CD handy). If this doesnt work, try renaming Appwiz.cpl and extract a new copy from your CD.

Put the Installation CD in your CD Rom Drive and go to Start > Run and type:

cmd

and OK. A Command Prompt will open. Copy and paste the below line after the prompt > and hit Enter. If your CD Rom drive is not E, change that letter first.

expand E:\i386\appwiz.cp_ c:\windows\system32\appwiz.cpl

When you have finished, type Exit and restart your PC.

[saiKo]

Ive got the same problem on my computer m8.
My OS is windows XP prof.
Ive tryed the ALL the steps A-M told u but nothing changed.

Maybe u can try to do a system restore.
start-programs-accesoires-system tools-system restore.


Ill keep trying and keep u up to date iff ill find a solution.

Greetz

[AnnMarie]

Welcome to CTH saiKo. It would certainly be appreciated if you update us if you find a fix before we do. You should be advised of any progress we make via email if you have enabled that option in your User CP.

[saiKo]

Lo bevkoof_no_1

Do u use a registry mechanic or registry cleaner ?
This is usually the result of using a registry cleaning program and allowing it remove VarlID entries. If you have used such a program and allowed it to create backups of what it removed, you might try restoring the backup (reboot) and see if you can then access the add/remove programs menu.

There is a reg file fix available but I believe it would be preferable to restore your own backup first (if available) to see if it works.
It's the nineth problem from the top on this page:
http://www.careyholzman.com/fixes.htm

Greetz saiKo

[bevkoof_no_1]

Dear AnnMarie and saiKo thanks a lot for helping me.
I have done whatever was told to me. now i have an amazing find that all the errors occour if i use the mouse if i use key board shortcuts nothing happens (i mean there r no errors) and the add/remove the right click every thing works fine (that is from my Multimedia Keyboard). But if i even move the mouse in any of the process i.e Right clicking via keyBoard or opening the add/remove the PC freezes.


I also use a software named METASTOCK which has also stopped working since the problem started maybe it will start working when the problem is solved.

[AnnMarie]

Hi bevkoof_no_1. Try uninstalling and reinstalling any mouse software. If you still have a problem, try a different mouse. Uninstall Metastock for now to make sure that it is not related to this problem.

[bevkoof_no_1]

Hi AnnMarie i have uninstalled the software METASTOCK and can't find any other mouse driver except for the one in the device manager. I removed it but it installs itself again i have changed 2 mouse since u told me and the problem is still there what to do now...

[AnnMarie]

Boot into Safe Mode and see if you still have a problem. If everything works OK, does Windows 2003 have msconfig (Start > Run and type msconfig)?

[bevkoof_no_1]

I couldnot understand what you wrote please elaborate as i started the MSCONFIG it works in 2003 and also the problem remains in safe mode while using mouse and if the mouse is not used it works.

[AnnMarie]

Hi bevkoof_no_1, I was thinking along the lines of a startup conflict however if you still have the problem in Safe Mode, it is most likely a hardware related issue. I'm sorry but I think we have gone as far as we can here. Try a new topic in our Hardware Forum.

[bevkoof_no_1]

Hi AnnMarie i took my HDD to a friends place and scanned with AVG 7 it shows 2 infections in the explorer.exe which it cannot remove
1). Trojan horse DOWNLOADER SMALL 8 F
2). Trojan horse Dialer 11 AI

Please the problem is not hardware based

[AnnMarie]

Are you sure the infected file was explorer.exe, could it have been C:\explorer.cab? What was the file path?

[bevkoof_no_1]

Path: c:\explorer.cab:\explorer.exe
Infection: Trojan horse Dialer 11 AI

Path: c:\program files\softwin\bitdefender free edition\infected\crack.zip:\run.exe
Infection: Trojan horse DOWNLOADER SMALL 8 F