Cannot access Microsoft Sites ???

[LILYLEE]

Hi there, i need some help please if anyone has any ideas. I have Windows XP and Aol 9.0 VR. I have had this ongoing problem for a while now and cannot seem to solve it. I cannot access any Microsoft sites, including updates etc, hotmail, messenger (i get error code 80048820 along with the extended error code 80048439). Windows defender cannot update either. I have done several things that Microsoft helpdesk advised but because it did not work i think they have lost their patience and gave up on me. I have switched the firewall off. Internet Explorer (7) browser rarely works with any Microsoft sites, even the help ones. Any ideas would be appreciated, i am pulling my hair out here! Thanks in advance X X

[renegade600]

check the following and see if anything there will help

http://www.computerperformance.co.uk...e_80048820.htm

[LILYLEE]

Thanks for the help but i have done this before (when Microsoft were helping me)unfortunately it has not worked

[renegade600]

try another browser to see if its a msie problems or something else. Then post back.

I would suggest firefox.

http://www.mozilla.com/en-US/firefox/

[LILYLEE]

Thanks renegade, i downloaded that and it doesnt work, neither does the aol browser. Strange

[ladybug43]

If I have the same problem, appear to be offline and cannot connect with
Windows Exployer and have tried Firefox and it will come up with no problem- but my Norton 2008 has a problem that it can't fix without Windows Exployer. What should I do to get this help?? Thanks Ladybug43

[ladybug43]

If I have the same problem, appear to be offline...

If I have the same problem, appear to be offline and cannot connect with
Windows Exployer and have tried Firefox and it will come up with no problem- but my Norton 2008 has a problem that it can't...FIX.
It failed to apply 1 update-Intrusion Detection Engine error code 1825. Patch CRITICAL.
help! what can i do??
ladybug43

[LILYLEE]

You have totally lost me there ladybug????????????????????????

[LILYLEE]

i still cannot access any Microsoft sites???????????????

[z1p]

Hi lilylee,

Lets try to access one of MS's sites and get that working, then hopefully all them will work.

First in a command window, run ipconfig/all and post all its output back here.

Then lets try getting to MS's support site in the browser.

Open your browser and try getting to http://support.microsoft.com
If that doesn't work try http://207.46.248.248 This is the IP address of the above site.


What firewall/security software are you running?
How are you connecting to the internet (modem, router, dial-up modem)?

[LILYLEE]

Hi zip and thanks for the help. I tried both of these in IE 7 but no luck, it just says page cannot be displayed. http://support.microsoft.com and http://207.46.248.248.

The router is a Belkin. I have AVG for anti virus and spyware. Windows Firewal which i have tried switching off. I have just removed Norton, Windows Defender and AOL security packages as i thought they might be conflicting.

I am tring to run ipconfig/all but it says Windows cannot find the file and maybe i have typed the name wrong?

Thanks again

[z1p]

The ipconfig command should work, why don't you try it again. (you can copy it from my signature...)

[LILYLEE]

Hi Zip, sorry about that, it worked this time - My fingers are dropping off with all that typing ......... thanks for the help
Lily

Windows IP Configuration
Host Name - LAPTOP
Primary Dns Suffix
Mode Type - Hybrid
IP Routing Enabled - No
WINS Proxy Enabled - No
DNS Suffix Search List - Belkin
Ethernet adapter Wireless Network Connection:
Connection - specific DNS Suffix - Belkin
Description - Intel <R> PRO/Wireless 2200BG Network Connection
Physical Address - 00-12-FO-EO-1F-48
Dhcp Enabled - Yes
Autoconfiguration Enabled - Yes
IP Address - 192.168.2.3
Subnet Mask - 255.255.255.0
Default Gateway - 192.168.2.1
DHCP - 192.168.2.1
DNS Servers - 192.168.2.1
Lease Obtained - 03 June 2008 13.19.24
Lease Expires - 04 June 2008 01.19.24

C:\ Documents and Settings\windows user>

[z1p]

Can you run 'tracert www.microsoft.com' in a command window and post the output back here?

Have you had any computer viruses lately?
For completeness can you check the data on the computer again?

[LILYLEE]

Hi Zip,
Sorry not quite sure what you mean, if i click on your link to Microsoft it will open their website in my aol browser, but if i click on the update it wont have none of it. The screen asks for custom or express, i click express and it says cheking your computer - thats it, it wont never go any further than that. Now if i copy and paste the link into IE7 i get nothing, the page wont even load. As for viruses, i dont think i have had any, i had loads of virus software on here, but now only have AVG incase it clashes. Sorry how do i check the data ;(

Thanks Lots Lily