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Windows 7 Problem solving for the Windows 7 Operating System. Please remember to state which edition of Windows 7 you are using - Starter, Home Basic, Home Premium, Professional, Enterprise or Ultimate. |
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#1
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computer keeps going off an on
Please help I was sitting on computer, had just pulled att site when all of a sudden puter went off and then this blue screen poped up and then it went to screen where you start in safe mode,,,when you hit restart normally it keeps going back to same screen,,please please help..running win 7 an I forgot the mouse doesent work in that state
Last edited by kickers; November 7th, 2015 at 06:45 AM. |
#2
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Reboot and immediately get into BIOS SETUP, 1st screen tells you how, usually a "F" key or maybe the "Del" key. Once in there, find where you can set to "Defaults" Save and Exit, if screen comes up giving you choices select "Last Known.............." see if it boots up. If a blue screen comes up write down the message, as that would really help.
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#3
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It wouldn't boot up,,blue screen came back up but it goes so fast, it did say something about display drivers??
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#4
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I copiesthis from a window box that came up..
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 116 BCP1: FFFFFA8004C484E0 BCP2: FFFFF8800F2062B0 BCP3: 0000000000000000 BCP4: 0000000000000002 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\110715-18985-01.dmp C:\Users\Debbie\AppData\Local\Temp\WER-117468-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?link...8&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt Waiting,,i am sooooo lost,,thank you |
#5
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Reboot as soon as the first screen comes up start tapping the "F8" key should bring a screen up, now try selecting "Last Known Configuration"
Appears you are having a problem with the Video, that is what the error indicates. If "last Known" does not work, then reboot do same thing but select Safe Mode. See if it boots. You will need to update video driver but can't do that until you get into desktop? Did you try getting into SETUP? |
#6
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fixed it,,thanks
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